The Dv8or
I post because you're unable to Google
Premium
join:2001-08-09
Danbury, CT
clubs:
 ·AT&T U-Verse
| Stupid Help Desk Call of the Week
Problem reported by user:
Good Afternoon,
I had a folder set up titled "Carriers" that is no longer on my Outlook. Can you locate??
Resolution: It didnt really disappear... apparently she had it selected, and then put a stack of folders down on her desk, which hit the corner of her keyboard and renamed it `````````
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You're so vain... I bet you think this post is about you. |
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Kalford
Seems To Be An Rtfm Problem.
Premium,MVM
join:2001-03-20
Ontario
 ·Rogers Hi-Speed
| From my experience, that isn't all that uncommon an occurrence among users. It's too easy for them to activate the "inline name edit" (for lack of better term) of a folder with a errant mouse click. I've long felt that rename feature for a folder should be done with a key stroke plus mouse click combination to prevent accidental renaming.
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Through My Eyes |
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The Dv8or
I post because you're unable to Google
Premium
join:2001-08-09
Danbury, CT
clubs: | Here's a novel idea... why dont you pay attention to where the fuck youre putting your shit?
Not you specifically, Kal =)
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You're so vain... I bet you think this post is about you. |
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AMD Phreak
Please do the needfull
Premium
join:2003-12-14 | Dv8or, that would have been my response... lol.
I work with a rough crowd for users though, they talk like that anyway.  |
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freebird317
Premium
join:2004-02-23
Portland, OR
·Comcast
| said by AMD Phreak  :I work with a rough crowd for users though, they talk like that anyway. Lucky 
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Lead, Follow I do not care just get out of my way. |
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AMD Phreak
Please do the needfull
Premium
join:2003-12-14 | Sometimes it's nice. You don't have to watch your mouth as much. Other times it is a pain because if someone is really mad they start going off. Not all of the employees take kindly to that type of language though, heh. |
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tekmunki
Tekmunki
Premium
join:2001-12-06
Lake City, FL
clubs: 
 ·NuVox Communications
·Comcast
| reply to AMD Phreak
said by AMD Phreak :Dv8or, that would have been my response... lol. I work with a rough crowd for users though, they talk like that anyway. If I tried that where I worked - I'd be fired on the spot- lots of bible thumpers and goody-two-shoes techophobic people around here. |
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pit_viper
1 Shot, 1 Kill, No Remorse, I Decide
join:2002-07-24
Play_Hockey
| said by tekmunki :said by AMD Phreak :Dv8or, that would have been my response... lol. I work with a rough crowd for users though, they talk like that anyway. If I tried that where I worked - I'd be fired on the spot- lots of bible thumpers and goody-two-shoes techophobic people around here. I work for a small railroad and I think I am required to swear when walking them through stuff.
"Now double click on the fucking icon"
I came here from a large fortune 500 company that was overly PC so it was a night and day change for me. |
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Boricua65
Oye, chico
join:2002-01-26
Puerto Rico
| reply to The Dv8or
I think the ultimate is "I accidentally deleted yada-yada folder" or "I accidentally deleted yada-yada document" "Can you recover it?".
How the hell do you accidentally delete an item. In Windows, you always get a confirmation if you want really want to delete said item.  |
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The Dv8or
I post because you're unable to Google
Premium
join:2001-08-09
Danbury, CT
clubs:
·AT&T U-Verse
| I can understand this one a little better if you have different saved versions of a document, or if you're deleting a series of items and one gets caught in the mix. This happens infrequently enough in my company where I can pretty much understand when it happens, although it seems to be predominantly the same person who puts in most of the calls for restoring.
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You're so vain... I bet you think this post is about you. |
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tekmunki
Tekmunki
Premium
join:2001-12-06
Lake City, FL
clubs:
·NuVox Communications
·Comcast
| I think my company is full of people who don't understand that we have backups, what a backup is- and that their data can be recovered. Therefore, most of those calls probably never exist because they cut their losses--- no matter how much end-user training is done- they don't seem to want to be bothered with putting in trouble tickets- it's great until they try to fix things themselves.
I need more staff to do more IRL work to get them comfortable with our equipment and software- but alas, we're understaffed. |
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ftthz
If love can kill hate can also save
join:2005-10-17
| said by tekmunki :I think my company is full of people who don't understand that we have backups, what a backup is- and that their data can be recovered. Therefore, most of those calls probably never exist because they cut their losses--- no matter how much end-user training is done- they don't seem to want to be bothered with putting in trouble tickets- it's great until they try to fix things themselves. I need more staff to do more IRL work to get them comfortable with our equipment and software- but alas, we're understaffed. That's usually the case but you have to manage it. |
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hurfy
Premium
join:2002-08-06
Spokane, WA
| reply to The Dv8or
lol
We have a little gremlin that apparently goes in a drags a folder full of memos into another folder now and then. Of course it was none of the users here.....
no reason to drag and drop a folder anywhere...much less someone else's folder...not sure how you do that on accident. |
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wilbilt
Pronto Resurrected
Premium
join:2004-01-11
Oroville, CA
| reply to The Dv8or
Yesterday...
User: "I've been waiting for you to come by! I need help! All my things are small!"
Me: (thinking-"If you needed help, why didn't you put a request into the f*cking helpdesk?!")
"What - things - are small?"
User: "All my things, when I have to work on them, are small! I have to drag around my mouse in them!"
After a look-see, the complaint was actually that the file window had been resized in MS Word at some point, so whenever she opened a file, the window was "small".
I showed her how to maximize, minimize and resize a window. Her reaction was one of wonder and awe. This person has been using MS Word for over eight years that I am aware of.
Where do these freaking people come from?
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We were taking a vote when the ground came up and hit us. |
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Boricua65
Oye, chico
join:2002-01-26
Puerto Rico
| said by wilbilt :Where do these freaking people come from? Plan 9 From Outer Space
»www.youtube.com/watch?v=6-kCC8WUKYk |
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