not slanted
@videotron.ca
| reply to Sukunai
Re: TekSavvy's Inability to Setup Home Phone Service
said by Sukunai :
All things considered, the thread title is a bit slanted in the wrong direction me thinks.
Now if BELL is the reason for the trouble, it's a bit unfair to imply it is Teksavvy that is responsible.
Although it may ultimately be the fault of Bell, Teksavvy is the one selling the service to the customer and the customer is the one dealing directly with teksavvy.
The customer has NO dealings with Bell.
Whats involved and what hoops teksavvy has to jump through with Bell is of no concern to a paying customer buying Teksavvy services.
So is the topic slanted? I think not. |
illusion
join:2008-02-11
Scarborough, ON
| Finally, someone who is able to view the problem in the customer's perspective rather than in a technical perspective. My point exactly. I'm paying TekSavvy for the service, and ultimately I expect the service to be provided. I do sympathize that they're dealing with Bell. But in the customer's perspective, if Bell drops the ball, it's TekSavvy's responsibility to the customer, to make sure that the ball don't keep on dropping. |
