Arris Modem and Dell Optiplex GX260 in Comcast HSI http://www.dslreports.com/forum/r20440693 en Tue, 02 Dec 2008 19:23:01 EDT Tue, 02 Dec 2008 19:23:01 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20463513 EG :
said by DavesCompute See Profile :

If your original DSL required the use of PPPoE did you remove that from the network card properties?
But they stated that they purchased a new and different PCI adapter... ]]> http://www.dslreports.com/forum/remark,20463513 Sat, 10 May 2008 23:02:45 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20463318 DavesCompute : If your original DSL required the use of PPPoE did you remove that from the network card properties?]]> http://www.dslreports.com/forum/remark,20463318 Sat, 10 May 2008 22:15:23 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20462802 EG :
said by Tryin2help See Profile :

This was done when the tech was here. We unplugged the modem and took out the battery. No Dice. Still cable unplugged.
Well then I'm sorry for the redundant post, but you didn't elaborate on that :(]]> http://www.dslreports.com/forum/remark,20462802 Sat, 10 May 2008 19:41:13 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20462738 Tryin2help :
said by EG See Profile :

said by Tryin2help See Profile :

Actually I have tried resetting the modem. I did all this when the tech was present. I haven't tried to boot into safe mode with networking because the nic doesn't even try to get an address. The modem shows no link and windows shows that a network cable is unplugged. So its not even registering that a network cable is plugged in. This happened with the on-board nic and a PCI nic. I am at a loss.
Completely remove the backup battery from the Arris and disconnect it from the A.C. power source and turn the computer off.

Wait a few minutes, then plug the Arris back in and let it fully sync. Now power up the computer.

Any joy ?

Sometimes there are issues with the proper functioning of the reset buttons with the Arris telephony modems.

You should get a router so that you don't have to worry about powercycling the modem each and every time that you want to change the device that is being directly connected to it.
This was done when the tech was here. We unplugged the modem and took out the battery. No Dice. Still cable unplugged. ]]> http://www.dslreports.com/forum/remark,20462738 Sat, 10 May 2008 19:17:55 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20462734 Tryin2help :
said by AnonGuy :

If you have another network device, like a switch or router, try plugging the Dell into that. If the Dell still says "Network Cable Unplugged" then your onboard NIC may be bad. Try picking up a NIC for a few bucks at Circuit City and see if that fixes you up.
I have already tried that. Explained earlier in the thread. I thought the onboard NIC was bad. Bought a PCI NIC card and the same thing happened. ]]> http://www.dslreports.com/forum/remark,20462734 Sat, 10 May 2008 19:16:55 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20447755 EG :
said by Tryin2help See Profile :

Actually I have tried resetting the modem. I did all this when the tech was present. I haven't tried to boot into safe mode with networking because the nic doesn't even try to get an address. The modem shows no link and windows shows that a network cable is unplugged. So its not even registering that a network cable is plugged in. This happened with the on-board nic and a PCI nic. I am at a loss.
Completely remove the backup battery from the Arris and disconnect it from the A.C. power source and turn the computer off.

Wait a few minutes, then plug the Arris back in and let it fully sync. Now power up the computer.

Any joy ?

Sometimes there are issues with the proper functioning of the reset buttons with the Arris telephony modems.

You should get a router so that you don't have to worry about powercycling the modem each and every time that you want to change the device that is being directly connected to it.]]> http://www.dslreports.com/forum/remark,20447755 Wed, 07 May 2008 19:02:09 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20445496 anon : If you have another network device, like a switch or router, try plugging the Dell into that. If the Dell still says "Network Cable Unplugged" then your onboard NIC may be bad. Try picking up a NIC for a few bucks at Circuit City and see if that fixes you up.]]> http://www.dslreports.com/forum/remark,20445496 Wed, 07 May 2008 12:28:53 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20445432 Tryin2help : Actually I have tried resetting the modem. I did all this when the tech was present. I haven't tried to boot into safe mode with networking because the nic doesn't even try to get an address. The modem shows no link and windows shows that a network cable is unplugged. So its not even registering that a network cable is plugged in. This happened with the on-board nic and a PCI nic. I am at a loss.]]> http://www.dslreports.com/forum/remark,20445432 Wed, 07 May 2008 12:17:22 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20445165 anon : Try booting into Safemode with Networking support and see if you can get an IP.]]> http://www.dslreports.com/forum/remark,20445165 Wed, 07 May 2008 11:31:03 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20443926 bowlingjet : Have you tried resetting the modem when you change PCs? Sounds like the second computer just isn't able to obtain a DHCP lease. If you have an Arris EMTA, hold in the reset button on the back when switching computers. ]]> http://www.dslreports.com/forum/remark,20443926 Wed, 07 May 2008 04:00:22 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20443795 Tryin2help : Yes its is Arris and the phones are working fine. The tech came out and switched the modem and it was the same problem. I saw him connect it to his laptop and it worked fine. However when I plug it in nothing happened at all. ]]> http://www.dslreports.com/forum/remark,20443795 Wed, 07 May 2008 02:40:13 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20442472 anon : is it a arris phone modem?]]> http://www.dslreports.com/forum/remark,20442472 Tue, 06 May 2008 21:12:09 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20441750 Tryin2help : Yes I have tried different cables. Still no luck. ]]> http://www.dslreports.com/forum/remark,20441750 Tue, 06 May 2008 18:45:27 EDT Re: Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20441609 Kearnstd : have you tried different ethernet cables?]]> http://www.dslreports.com/forum/remark,20441609 Tue, 06 May 2008 18:20:33 EDT Arris Modem and Dell Optiplex GX260 http://www.dslreports.com/forum/remark,20440693 Tryin2help : I am having trouble with this PC and Comcast. Just switched from at&t dsl and it was working. The modem is directly connected to the PC. The strange things is that when I connect another pc to the modem it works fine.
I have tried changing cables. I have tried buying a PCI network card several different brands. All i get is "A network cable is not connected". Here is the strange part. When I bring it to my neighbors house and connet it to their DSL with a router it works fine. The PCI network card and the onboard one. The comcast tech came out today to change the modem and it didnt matter. Same thing. No link light at all and "A network cable is disconnected". If anyone has any ideas please let me know. I have not seen this before.

Thanks in advance.]]> http://www.dslreports.com/forum/remark,20440693 Tue, 06 May 2008 15:30:12 EDT