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Forums » O Canada! » Canadian » Telus » Goodbye Telus!
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Thomson ST516 v6 »
« FYI:CRTC orders TELUS to rebate customers for LD access fee  
AuthorAll Replies


a24

@telus.net		reply to zod5000
Re: Goodbye Telus!

You aren't the only one. Many people are told they can't get 6 mbps until they check with a wholesaler/reseller.
to forum · permalink · 2008-05-06 15:30:37 · Reply to this

Ternerito

join:2002-08-31
Delta, BC
said by a24 :

You aren't the only one. Many people are told they can't get 6 mbps until they check with a wholesaler/reseller.
I admit that find that strange myself. In the last couple of years, I've been told that 6.0 "is not available in your area". I find that hard to believe, also because I used to be on an ADSL2+ port.

Even though at the moment we are quite happy with 3.0, I cannot help but wonder why telus would try to prevent customers from paying a higher rate? There must be a reason.
to forum · permalink · · 2008-05-06 16:20:42 · Reply to this


a24

@telus.net
said by Ternerito See Profile :

Even though at the moment we are quite happy with 3.0, I cannot help but wonder why telus would try to prevent customers from paying a higher rate? There must be a reason.
I don't know if it's done on purpose (maybe they prefer you to be on 3.0? its only $5 more for twice the bandwidth) or if its general incompetence of the customer service reps.

When I called them up they couldn't tell me if 6.0 was possible until I was hooked up with 3.0 first, then once I was connected they said I was ineligible for 6.0 but eligible for telus tv. It seems a little fishy...
to forum · permalink · 2008-05-06 16:55:15 · Reply to this


JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
edit:
May 6th, @05:21PM
 the reason why 6.0 is not available to everyone has been explained many times... search is your friend

edit: clarity
to forum · permalink · · 2008-05-06 17:17:50 · Reply to this
Forums » O Canada! » Canadian » TelusThomson ST516 v6 »
« FYI:CRTC orders TELUS to rebate customers for LD access fee  

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