storm64007
Premium
join:2001-05-21
Freeport, NY
| reply to Duchess44
Re: [MCE] XP SP3 Issues
said by Duchess44  :Yea I have HP Pavilion a1330n. I haven't tried reinstalling using the above steps yet. Im still trying to find out more info. I really don't wanna go through what I went through last night again. I tried reinstalling in safe mode- still the same loop- will not boot up- only in safe mode. WTF? |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: 
 ·Verizon Online DSL
4 edits | For those in a reboot loop, where only Safe Mode is possible:
This issue is for the same reason that it happened under XP Service Pack 2 -- your OEM installed a Service driver that should not be on an AMD processor based machine.
See:
You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer
»support.microsoft.com/kb/888372
Workaround -- for Non-Intel processor based computers ONLY
1. Enter Safe Mode.
2. Click Start, click Run, and enter this single word into the command bar that opens: CMD
3. In the black box that opens, type (carefully):
sc config intelppm start= disabled
(Note: there is a space after the "=" symbol)
exit
Stop at this Point -- Reboot and try Normal mode. If that works, (and it very likely will), do nothing else further to remedy the issue. Be sure to try a reboot to Normal mode several times.
==========================================
If still no joy, or you see a Blue Screen of Death message when attempting Normal mode, you can try one more item:
Open Device Manager, click View on the menu, click Show Hidden Devices, click Non-Plug and Play Drivers.
Locate the entry for ftsata2 in the list. (Do not be concerned if it is not found, just go skip the rest of the step.) Click twice, click the Driver tab, and change the Startup type from Boot to Demand.
5. Open Control Panel, System, Advanced, Startup and Recovery - Settings, and uncheck Automatically restart. This is to give you a chance for a readable error display if other issues happen.
Reboot into Normal mode.
Report back your success or failure. In particular, if an error message appears when you try to enter Normal mode, write down every single piece of information shown, and post it back here for examination.
Best wishes,
Bill Castner
* This issue is common for HP, and COMPAQ at the moment. The OEM images prepared at the factory and used to install XP contained the improper driver/service entry when used on AMD and not Intel-based processors machines.
There are likely other manufacturers where this issue also occured, at least for a period of time.
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Users Helping Users
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN
 ·Comcast
1 edit | So, in order to update, I have to do all of this mess? And, I didn't have this problem when I downloaded SP2. Had no problem whatsoever with that update. I don't know if I want to go through all of this. I think I may wait until there is another update that fixes this problem. This shouldn't be happening and I shouldn't have to go through all of this mess just to get their updates.
Sorry but I am just a little upset by all of this right now. Maybe I will try it later on, but it really does seem like quite a bit to go through and especially if you are not very computer literate. Alot of that looks like gibberish to me. And I know I will mess up my machine more than it already is. |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
| It is not a Microsoft issue to fix.
The problem is that for a period of time the OEM manufacturer of your computer used the identical installation image of XP on both Intel and AMD computers.
Microsoft will not fix this for you.
If you need an easier way to do this repair, please advise. But quite honestly you need only type one short command sequence in a command session, and use Device Manager to check on the existence and startup state of a single driver. Total estimated time start to finish: two minutes.
If the repair is not made, you will not be able to install Service Pack 3. Since you used System Restore to revert your computer, you unfortunatly have to complete the SP3 installation. Your computer is, quite frankly, a mess.
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
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storm64007
Premium
join:2001-05-21
Freeport, NY | reply to Duchess44
Hmmm..ok..let me try this..im scared  |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN
·Comcast
| reply to bcastner
Like I said, I am sorry if you took this as a personal thing, but I really do not mean to be short with you. I am just frustrated and worried that I will mess my machine up even more than it already is. I don't have the money to buy a new computer if this one goes down. I will probably try this later when I am not so frustrated.
I really, really, REALLY do appreciate your help. I swear  Thank you so much for sticking with me on this and working with me. I just need a few to get my nerves down. LOL... |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN | reply to storm64007
Cool..a guinea pig! (lol just kidding). Lemme know how it goes seeing as you seem to have the exact same issue. |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: | "Storm" is known for trying anything.
(Hey, Storm, long time and no See).
Best,
Bill Castner |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN
·Comcast
1 edit | LOL! Cool. If it works for him, I am willing to give it a shot. Actually, even if it doesn't I probably will. I have nothing to lose at this point, right? And I trust your knowledge seeing as you have all those fancy letters after your nic  |
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dolphins
Miami Dolphins
Premium
join:2001-08-22
Westville, NJ
·Comcast
| reply to Duchess44
Compaq Presario desktop
XP Home SP2
Uninstalled IE7 before installing SP3 (Thanks bcastner for the info)
Tried using auto update first which did absolutely nothing when I clicked 'update' no download, no install. Went to WU site which wanted to install both SP3 and IE7. I unchecked IE7 and clicked install.
After reboot I went into the restart loop and then did a System Restore.
I want to introduce an amendment to the 'US Lemon Laws' to include computer software.
I believe this is my 6th time having to restore this less then 2 year old machine due to MS Update and my bouts with Mcafee and Symantec. IT professionals my ass!
I'm sick of all this patching of incomplete or broken software and hoping the next version update from Windows or my anti-virus wont crash my system. 
--
Prevent Malware |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN | Speaking of anti virus, do you (bcastner) think I should disable AVG before installing this update? I have it downloaded to my machine, just need to run it. |
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storm64007
Premium
join:2001-05-21
Freeport, NY | reply to Duchess44
ugh- not sure if i should do that "fix".
Am i supposed to download SP3 first before doing the fix- the standalone?? |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN
·Comcast
| reply to dolphins
said by dolphins :Compaq Presario desktop XP Home SP2 Uninstalled IE7 before installing SP3 (Thanks bcastner for the info) Tried using auto update first which did absolutely nothing when I clicked 'update' no download, no install. Went to WU site which wanted to install both SP3 and IE7. I unchecked IE7 and clicked install. After reboot I went into the restart loop and then did a System Restore. I want to introduce an amendment to the 'US Lemon Laws' to include computer software.I believe this is my 6th time having to restore this less then 2 year old machine due to MS Update and my bouts with Mcafee and Symantec. IT professionals my ass! I'm sick of all this patching of incomplete or broken software and hoping the next version update from Windows or my anti-virus wont crash my system. LOL! I totally agree with you on the amendment issue! I feel ya |
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storm64007
Premium
join:2001-05-21
Freeport, NY | reply to Duchess44
Am i supposed to download an install sp3 before i do this "fix" an then do it in safe mode- or do this in safe mode now an then install sp3???? |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | reply to Duchess44
Duchess44,
I did not take it personally. Nor felt you were trying to shoot the messenger. If you need a more automated approach to making the changes:
1. We fortunately installed earlier Recovery Console. Boot into Recovery Console. Use "Administrator" as the username.
At the command prompt that will appear on a fairly empty screen, type carefully:
disable ftsata2
exit
2. Boot into Safe Mode.
Using your mouse, left click once below where it says: "Copy to clipboard":
Open a new Notepad document. (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled.
Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and enter (including quotation marks) as the filename: "RegistryFix.REG". Exit Notepad.
Double click your new file and agree to the registry merge when asked. You can then delete this new file.
Reboot to Normal mode.
--
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: | reply to Duchess44
Do I download SP3 before doing the "Fix" above?
If you have not done a System Restore in Safe Mode, NO.
This should allow you to boot the computer into Normal mode, with Service Pack 3 fully installed. |
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storm64007
Premium
join:2001-05-21
Freeport, NY
2 edits | I did do a system restore in safe mode- it was the only way to get my windows back and online.
So, i install sp3 again- do the fix in safe mode and reboot and then try booting up in normal mode again??
confused- this sux donkey balls |
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN | reply to bcastner
Great. Ty very much for that. Now I do this, then do the install of SP3 and follow the instructions from WU from there, correct? |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | reply to Duchess44
Should I Disable My Antivirus Before Installing SP3>
Not just your antivirus, but all anti-malware programs. One of the reasons I asked for the Full Download of SP3 and its instalation in Safe Mode was to ensure that these software programs could not conflict with the installation. One of the biggest causes of corrupt IE7 installations, for example, has been some third-party firewall products.
From Microsoft:
Steps to take before you install Windows XP Service Pack 3
»support.microsoft.com/kb/950717/
quote:
If you are running antivirus software
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Important
• If the configuration of your antivirus software prevents certain system files from being changed, the Windows XP SP3 installation may fail. Try temporarily disabling your antivirus software. To do this, right-click your antivirus program icon, and then click Disable. This icon typically appears in the lower right corner of the computer screen.
• If you disable your antivirus software before you install Windows XP SP3, make sure that you know the risks that are involved, and make sure that you enable the antivirus software after Windows XP SP3 is installed.
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
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Duchess44
Premium
join:2001-10-24
Chattanooga, TN | Ok, tyvm again |
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