Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? in AT&T West http://www.dslreports.com/forum/r20443918 en Tue, 02 Dec 2008 20:01:41 EDT Tue, 02 Dec 2008 20:01:41 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20447660 psyk915 :
said by tonydi See Profile :

Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that.
Haha yes, I believe that's what Tech explained to me. I just couldn't remember it verbatim. I'll trust what my electronic devices tell me from now on. :)]]> http://www.dslreports.com/forum/remark,20447660 Wed, 07 May 2008 18:44:18 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20447634 tonydi : As I said in one of my earlier posts, the modem has nothing to do with your maximum sync rate, that's controlled at the AT&T routers. The modem reports the rate but doesn't control it. So that also means that the modem couldn't have set you back to 768 after "some troubleshooting".

Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that. Or, you could be like an increasing number of other forum members who have reported in recently with circuits that have just mysteriously been changed to a slower profile.

Anyway, glad you got it worked out!]]> http://www.dslreports.com/forum/remark,20447634 Wed, 07 May 2008 18:38:41 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20447012 psyk915 : Problem solved.

After 3 more entry-level customer service reps, I got a hold of "Josh" at upper tech support.

Apparently my line speed was brought down to 768kbps possibly by some troublshooting the modem tried to do on itself(?) and the speed never reset. But he set it back up to 1536 kbps in a matter of seconds and now I'm hitting 1.29mbps on speed tests.

Hooray!]]> http://www.dslreports.com/forum/remark,20447012 Wed, 07 May 2008 16:43:33 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20446644 psyk915 : I am positively sure I am paying for the Express package, which has recently been raised to $25 this past March.

I have been on the phone with AT&T Customer Service and on the issue of the "Rate Cap" they directed me to 2Wire, (877)347-8680, which was an automated message saying:
"2Wire products are sold exclusively through broadband service providers. Please refer to the technical support telephone number printed on your product documentation and/or packaging. By using this specific phone number, we are able to provide you with more specific assistance."...which means I'm supposed to call AT&T.

I've been PM'd that:
"It has nothing to do with the Gateway. That just shows the information from the ATM that your max speed is. Call ATT to get it fixed"

So I'm trying right now to get to an AT&T tech on the phone that can help me find a solution that doesn't involve "power-cycling".]]> http://www.dslreports.com/forum/remark,20446644 Wed, 07 May 2008 15:42:27 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20446536 wayjac : The files you posted indicate that you have the basic package 768/384, your stats show that your loop is able to sustain pro package speeds.

You should go to www.sbc.yahoo.com that is the login page for your at&t yahoo portal page. Look for the member center link, then a view billing statement link the Online bill statement page will show what package you're paying for. ]]> http://www.dslreports.com/forum/remark,20446536 Wed, 07 May 2008 15:27:39 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20446171 psyk915 : Thanks for taking a look, tonydi. Do you think I should try troubleshooting over the phone as well? Or is the AT&T Direct forum my best bet at getting any real answers?

And just curious, does anyone know why my 2WIRE had the Downstream Rate capped at 768kbps? I've seen other's capped at higher rates from a Google search and it seems to be something that's "hardcoded" onto the router (there's no way to change the value).]]> http://www.dslreports.com/forum/remark,20446171 Wed, 07 May 2008 14:25:26 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20445487 tonydi : I don't see any reason why your line can't be going the full speed so I think it's got to be misconfigured at the AT&T end.

Make a post here in the AT&T Direct forum and let one of the techs in there fix this...
»/speak/sbcdire···A%3D%3D?

Note that AT&T Direct is a private forum so only you and the AT&T techs can see your thread. Also, the techs are usually pretty swamped with requests so be patient, they'll get to you as soon as they can.

Finally, don't reply to your AT&T Direct post until one of the techs has replied first. They look for unanswered threads so if they see any replies they may bypass yours, thinking someone else is helping you.]]> http://www.dslreports.com/forum/remark,20445487 Wed, 07 May 2008 12:27:44 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20443944 psyk915 : Pages attached per request.
linkstat.htm.zip 1,928 bytes
Broadband Link Statistics		dsldiag.htm.zip 2,934 bytes
DSL Diagnostics
]]> http://www.dslreports.com/forum/remark,20443944 Wed, 07 May 2008 04:13:50 EDT Re: [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20443918 tonydi : The 2wire isn't capping you, that's handled at AT&T's end. Post the info from the following two pages so we can get a better idea of your line's condition...

»homeportal/xslt?PAGE=J03&THISPAG···PAGE=J03
»homeportal/xslt?PAGE=J42&THISPAG···PAGE=J42]]> http://www.dslreports.com/forum/remark,20443918 Wed, 07 May 2008 03:53:37 EDT [Speed Problem] 1.5mbps capped to 768kbps by Router? http://www.dslreports.com/forum/remark,20443236 psyk915 : Hey all,

I have the ATT Express package ("1.5mbps") and recently I noticed that my 2WIRE 2701HG-B Gateway router (which was bought used on craigslist) had the following in the DSL Diagnostics page:

Downstream Rate Cap: 768 kbps

I have always had average speeds of 650kbps, but thought it was just due to being in L.A. Could this router be capping my throughput potential?

I also heard noise/attenuation could affect speeds but I'm not really sure how that all works...

Here's the rest from the Diagnostics page:

DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 768 kbps
Downstream Atten. at 300kHz: 41.3 dB
Uncancelled Echo: -15.7 dB Ok
VCXO Frequency Offset: -49.2 ppm Ok
Final Rx Gain: 21.4 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 0.00
Delay of latency path: 0.25 ms

(On another note.. I was thinking of downgrading to Basic because I'd probably be getting the same speeds anyway for a cheaper price. Can anyone vouch for at least 600kbps with the Basic package in L.A.?)]]> http://www.dslreports.com/forum/remark,20443236 Tue, 06 May 2008 23:53:52 EDT