Fairfax281
join:2008-05-07
|  "Currently Unavailable" black screen
I'm new here, and saw the question asked in a post from November, but I think mine may be different.
I had FIOS installed yesterday, and it worked great for about an hour. Now, the HDTV/DVR STB is giving a black screen with "currently unavailable" on about 90% of the channels, and all three of our standard digital converter boxes have the black screen on 100% of the channels. On demand features all work.
I called and they simply said, "you must have made some changes" then hung up. Anyone know what this could be, or a better way to explain this to the help center? Thanks! |
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matcarl
join:2007-03-09
Franklin Square, NY | That's got to be some signal issue. Call again and ask for a tech visit. I can't believe they gave you that answer. |
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Anon the Great
@jpmorgan.com | reply to Fairfax281
Got the same thing in Lynbrook, NY at around 1 am today. But only for a couple a minutes. I presumed it was due to a switch to an all-digital signal. Seems to be ok this morning. |
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Mosbie
@ssa.gov | reply to Fairfax281
Try power cycling the box. Unplug it, wait a minute, then plug it back in. Once it reboots, I bet your problems will go away |
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matcarl
join:2007-03-09
Franklin Square, NY
edit:
May 7th, @11:06AM
| It's happening on 4 of his boxes, sounds like more than a reboot problem, but if he's willing.... |
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MichaelWacey
Premium
join:2005-01-30
Berwyn, PA
 ·Verizon FIOS
| reply to Fairfax281
I had this problem a few months ago. It turned out that my boxes had been accientally deactivated. I called the help desk and they were able to quickly reactivate them.
During this, I was able to see the menus and guide, I could not see any channels. Does that sound like your issue? |
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anonymush
@cogentco.com
| reply to Fairfax281
The reason you can see the guide data is that it is stored locally on your STB (the STB actually downloads many day's worth of guide data... I bet you can unplug the coax and still see it, haven't checked though)
This service unavailable message usually happens when they deactivate a box/boxes. I believe they go through their queue monthly and deactivate boxes that aren't registered "correctly".
Honestly there is a possibility that a tech will have to come out to fix it, but hopefully fiber solutions can set you straight remotely. Verizon is still figuring out how to manage this stuff. |
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Fairfax281
join:2008-05-07
| For others who have the problem in future:
I called and they got 2 to work perfectly, try rebooting/reprograming/deactivating then activating the other 2 boxes and the problem continued. A tech will be out in 2 days to look at it and I'll keep everyone updated.
I also called the technician who did mine, and he said it may just be junk boxes. Again, I'll keep everyone updated. |
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