Morac
join:2001-08-30
Riverside, NJ
 ·Comcast
edit:
May 7th, @09:54AM
| reply to K Patterson
Re: [Connectivity] My neighbor and I are having major connection
said by K Patterson  :At this point I would replace the modem if you have not done so already. Other than that, all you can do is keep after them. I had major problems back in October and they replaced my modem 3 times back then until they finally tracked down an intermittent upstream issue.
Somehow I doubt my modem is the problem in this case since if the modem was bad I would think the problem would be occurring all the time, not every other day or so. It also wouldn't explain why my neighbor is having problems.
I'm convinced if I could get a line tech out when the problem was occurring I could get this fixed. The problem is a) getting a line tech out and b) getting one out when the problem is occurring.
As for squirrels, all the lines in my development are underground so I don't think it's "line chewing". Plus my digital TV pictures are fine (99% of the time).
It's about 7 minutes until the 2 hour window when the tech is supposed to come and the problem is still occurring so hopefully this time I'll get results. |
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K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH | My point about the modem is that by exchanging it you would rule it out and leave one less hole for the mice to hide in. I agree that it is probably not the cause. |
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plat2on1
join:2002-08-21
Hopewell Junction, NY
clubs:
edit:
May 7th, @01:53PM
| reply to Morac
you are right about needing a line tech from what i'v been told regular techs don't have the equipment or training to diagnose and fix these types of issues
if you hit a roadblock with the normal methods go this route
»Comcast High Speed Internet »How do I contact the Comcast Executive Complaint Center? |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| Thanks for the link. I got a lead tech out (coincidentally the same one I had from last October) and he saw the problem. At the local office they saw that modems in a small radius around my block were having all kinds of signal issues so a line tech was scheduled for sometime today.
Of course, according to the Smokeping, everything cleared up right after the tech left. Hopefully the line techs don't (didn't) just assume everything is now working and leave it at that since from experience the problem will return in a day or two.
At least the wheel is getting some grease now. |
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