said by lloydhudson :

While Cox support (Tucson) is not at the same levels it was in 1996 I still have pretty good luck with them. Tech just left here in the last few minutes. Seemed knowledgeable and suggested a few tweaks (not Cox related) and left direct contact number for recall. service call initiated yesterday, so no I did not get same day but did get early AM next day. He also initiated work order to get drop changed out. Drop was changed when I moved in, so less than 5 years. I still miss Northwood (I think that was their name) DSL from 1995 or 1997 but something that good and inexpensive cannot survive LOL