said by PeteC2
:Sadly, customer service is not a happy story in the computer idustry...pretty much across the board

I have a friend with a recent-vintage T-61, but he has had no issuea at all with it, and is very satisfied.
BTW, Lenovo bought out IBM's PC division, they do not build notebooks for IBM, they simply bought out the Thinkpad trademark...not unlike that Compaq, once one of the premeire PC makers, is now only a trademark under Hewlett-Packard who had bought them out some time ago. In fact, it is kind of ironic that "Compaq" is now the
budget line of HP. Not to say that today's Thinkpads are not good notebooks...but they are in no part "IBM".
I dunno. I had a T40p when it was still branded IBM. My T60p is a pretty close (newer) equivilent in my reckoning. AFAIK, IBM just rebranded it.