ixiom
join:2004-06-30
Hamilton, ON
 ·Bell Sympatico
| [Hamilton] SOHO Speeds...what can I reasonably expect?
So I just got Cogeco SOHO 16mbps Service installed and I'm seeing speeds of 
and probably more accurately:
so, 12000kb, it's not 16, but I imagine that's about as close as you can get?
I just like to make sure I'm getting what I pay for, if anyone can comment it'd be greatly appreciated!
Thanks! |
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ixiom
join:2004-06-30
Hamilton, ON | oh..and I just did another one :
That says my isp may be using Upload Compression? what does that refer to? |
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urbanriot
join:2004-10-18
Ridgeway, ON | Test with speedtest.cogeco.net for accurate results:
 |
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ixiom
join:2004-06-30
Hamilton, ON | sad when it's faster through another provider than my own...
 |
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agentorange
@cgocable.net
| reply to ixiom
 well this is not good i never knew my connection was so bad my computers clean i have always updated my Norton anti virus and i don't think i have anything running in the background besides Norton. i look at all the other speeds and mine dont even come close  i have the value pack with high speed internet if that helps? im new to this so any info would be appreciated |
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Asawulf
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC
edit:
May 7th, @10:52PM
| agentorange : try with speedtest.cogeco.net instead of speedtest.kmts.ca... |
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urbanriot
join:2004-10-18
Ridgeway, ON
 ·Cogeco Cable
| reply to ixiom
said by ixiom  :sad when it's faster through another provider than my own... Well, I don't know any details of your issues since you haven't filled out the form, but if you want to try to get closer to the advertised speeds (which you should be getting) - »Have a problem? Read this before you post. |
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ixiom
join:2004-06-30
Hamilton, ON
·Bell Sympatico
| 1)What, specifically, is your issue?
- Speeds lower than advertised.
a) Is there a specific time that this issue is most prevalent?
Don't really know, shouldn't really matter what time. 16mb is always 16 mb?
b) How long has this issue been going on? (days, weeks, months etc)
Only got the service today.
2) Do you have cable TV? If so, is there any reception degradation..what channels?
Yes cogeco Digital tv, channels seem fine so far
3) Have you contacted customer support about this problem? If so, what did they say?
Not yet. I wanted to hear from other cogeco customers in the area to see if this speed was normal. From there I can decide whether or not to keep the service.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Not really sure WHAT steps i can take? The tech ran a new line from the pole and split it from the box outside to the modem. He said my signals were 'fantastic'
5) Info about you:
a) What city are you in? - Hamilton
b) What is your operating system? Windows XP
c) What is your home network setup? Linksys N router, 3 wireless laptops, 2 wired desktops.
d) If you have more than one computer, is the problem occuring on all other machines?
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?no firewall
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 6 ms 8 ms 10.69.32.1
3 11 ms 8 ms 11 ms d226-5-221.home.cgocable.net [24.226.5.221]
4 9 ms 14 ms 10 ms cgowave-0-105.cgocable.net [24.226.0.105]
5 13 ms 12 ms 10 ms gw-nac.torontointernetxchange.net [198.32.245.38
]
6 35 ms 35 ms 43 ms 0.so-3-2-0.gbr2.nwr.nac.net [209.123.11.225]
7 29 ms 27 ms 27 ms 37.e2-14.tbr2.ewr.nac.net [209.123.10.153]
8 44 ms 46 ms 47 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
9 28 ms 35 ms 32 ms vlan808.esd1.oct.nac.net [209.123.10.42]
10 50 ms 47 ms 53 ms www.dslreports.com [209.123.109.175]
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
c) Latency: Traceroutes traceroutes traceroutes. Pings too. |
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ixiom
join:2004-06-30
Hamilton, ON | 10:40 pm
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exseven
Premium
join:2003-05-23
Stoney Creek, ON
edit:
May 8th, @06:13AM
| reply to ixiom
hamilton is a big area, call the business call center
edit: which computer are you testing from? Bypass your Wireless-N router and connect your fastest PC direct to the cable modem then test again |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| reply to ixiom
said by ixiom :a) Is there a specific time that this issue is most prevalent? Don't really know, shouldn't really matter what time. 16mb is always 16 mb? It matters to those of us troubleshooting, can help us identify an issue
said by ixiom :c) What is your home network setup? Linksys N router, 3 wireless laptops, 2 wired desktops. What is experience when you have a single computer connected directly to the modem? You need to first rule out the home network and although I may well be biased I have experience nothing but trouble with Linksys devices. Try one device directly connected for a test for a while.
said by ixiom :d) If you have more than one computer, is the problem occuring on all other machines? The answer to this question helps us help you.
said by ixiom :e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?no firewall Have you scanned for malware recently on all your systems? One infected system on your home network can cause issues.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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ixiom
join:2004-06-30
Hamilton, ON | reply to exseven
14400 connecting from a wired pc which is probably about as good as it gets, thanks all. The other speeds must just have been the limitation of wireless  . |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| said by ixiom :14400 connecting from a wired pc which is probably about as good as it gets, thanks all. The other speeds must just have been the limitation of wireless . If you have a friend with a non-Linksys router it might be worth borrowing it for a test just to see if there's any difference but glad to hear you've at least narrowed down the problem.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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Pepsi90919
join:2002-10-07
Hamilton, ON | reply to ixiom
Plug a computer right into the modem and do speedtest.cogeco.net
That way it's hard for Cogeco to blame much else. |
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Snickerdo
Premium
join:2001-02-28
St Catharines, ON
·Cogeco Cable
| reply to ixiom
said by ixiom :14400 connecting from a wired pc which is probably about as good as it gets, thanks all. The other speeds must just have been the limitation of wireless . I've noticed the same thing. My workstation wired right into the router in the basement maxes out the connection (at all times of the day, thanks node split!) but the wireless machines only pull 8-12, depending on reception conditions. It's just something you have to learn to live with. Wireless is far from perfect.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. |
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ixiom
join:2004-06-30
Hamilton, ON | I can live with that aspect of it, the pc's that do the downloading are wired...haven't yet tested p2p yet (came from bell). gotta be better than 30k/sec though. |
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