psyk915
join:2006-01-21
|  reply to psyk915
Re: [Speed Problem] 1.5mbps capped to 768kbps by Router?
Problem solved.
After 3 more entry-level customer service reps, I got a hold of "Josh" at upper tech support.
Apparently my line speed was brought down to 768kbps possibly by some troublshooting the modem tried to do on itself(?) and the speed never reset. But he set it back up to 1536 kbps in a matter of seconds and now I'm hitting 1.29mbps on speed tests.
Hooray! |
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| As I said in one of my earlier posts, the modem has nothing to do with your maximum sync rate, that's controlled at the AT&T routers. The modem reports the rate but doesn't control it. So that also means that the modem couldn't have set you back to 768 after "some troubleshooting".
Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that. Or, you could be like an increasing number of other forum members who have reported in recently with circuits that have just mysteriously been changed to a slower profile.
Anyway, glad you got it worked out! |
|
psyk915
join:2006-01-21
| said by tonydi  :Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that. Haha yes, I believe that's what Tech explained to me. I just couldn't remember it verbatim. I'll trust what my electronic devices tell me from now on.  |
|
