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Forums » US Telco Support » AT&T » AT&T West » [Speed Problem] 1.5mbps capped to 768kbps by Router?
 
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[Speed Problem] Slow Elite Speed »
« [Modem] Speedstream 5360 seems to be dropping connection  
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA

reply to psyk915
Re: [Speed Problem] 1.5mbps capped to 768kbps by Router?

As I said in one of my earlier posts, the modem has nothing to do with your maximum sync rate, that's controlled at the AT&T routers. The modem reports the rate but doesn't control it. So that also means that the modem couldn't have set you back to 768 after "some troubleshooting".

Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that. Or, you could be like an increasing number of other forum members who have reported in recently with circuits that have just mysteriously been changed to a slower profile.

Anyway, glad you got it worked out!

psyk915

join:2006-01-21

said by tonydi See Profile :

Now, if you've called for support before with any type of line problem it's possible that one of the techs moved you down to the slower speed as a test and then never undid that.
Haha yes, I believe that's what Tech explained to me. I just couldn't remember it verbatim. I'll trust what my electronic devices tell me from now on.
Forums » US Telco Support » AT&T » AT&T West[Speed Problem] Slow Elite Speed »
« [Modem] Speedstream 5360 seems to be dropping connection  

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