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Forums » US Telco Support » AT&T » AT&T West » [Line Problem] Cordless phone reboots my router!
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[General] Premise Technician »
« [General] ADSL Drops When Phone goes Off Hook  
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tonydi
Premium,MVM
join:2001-05-11
San Jose, CA

reply to klausfiend
Re: [Line Problem] Cordless phone reboots my router!

That's really weird. I can't think of anything that the AT&T repair could have done that would cause the wireless part of your phone to affect the router.

I'd be more inclined to call it a coincidence that either the phone or the router just developed a problem at around the same time as the phone line repair.

Have you tried changing the wireless channel of the router? I've had decent luck using Ch 11 when I've had conflicts with cordless phones.

klausfiend

join:2008-05-07
Los Angeles, CA

I've got it set right now on Channel 1 (too much interference on the default) ... my boss surmised that it might be due to an MTU device on the new line, or a termination problem on the line itself leading to line power problems, but I wanted to ask around.

It's extremely surreal; the cordless phone worked great since my DSL was first hooked up, but now, it's like a magic bullet for killing my wireless router.

tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
Both of the things you mentioned might affect the DSL modem's sync, but you're losing the wireless connection between the computer and your DLink router. That connection has absolutely nothing to do with the phone line.

klausfiend

join:2008-05-07
Los Angeles, CA
No, I'm not losing just the wireless. The entire router reboots. I watch the NICs on my wired systems, and they restart as well. The whole unit effectively power-cycles itself -- it's bizarre.

tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
Again, this has nothing to do with your phone line. And no offense, but I haven't found DLink products to be the most reliable pieces of equipment so that's where I'd start looking.

klausfiend

join:2008-05-07
Los Angeles, CA
See, if this was a problem with a brand new piece of gear, I would too; but it would be an amazing coincidence if the D-Link went on the fritz simultaneously with the phone being repaired when it worked beautifully before.

tonydi
Premium,MVM
join:2001-05-11
San Jose, CA

Not to single you out specifically, but I see this type of statement a lot around here....that such and such [insert piece of equipment here] has been working fine or my DSL has been bulletproof for 37 yrs so how can it now be giving problems.

Things change! Things break! Things degrade!

Now that I realize that your router is actually completely resetting itself, that's more of a power issue. Forget about the different frequencies or channels, those shouldn't make the router do a reset. You said that when the cordless phone disconnected everything works fine. Is that with the phone line disconnected, or with the power to the cordless base station unplugged?

klausfiend

join:2008-05-07
Los Angeles, CA

Hey Tony,

I work with this kind of gear on a daily basis, so I am painfully aware of how things break ...

Anyway ...

So I ran one more test with the cordless disconnected from the phone line, and it killed the router yet again, so it looks like I'm in the market for a new phone.

I'm still rather mystified what would cause such an abrupt change in such a short period of time when things were stable and worked well until then ... I guess the timing of the phone repair is simply coincidental. Weird.
-
Forums » US Telco Support » AT&T » AT&T West[General] Premise Technician »
« [General] ADSL Drops When Phone goes Off Hook  


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