Re: poor HD reception in madison heights

Author	All Replies
Mikew @wideopenwest.com	reply to doncaruana Re: poor HD reception in madison heights said by doncaruana : I'm in Northville and I get it too. FOX HD tonight was unwatchable. Can't watch most of the 300 tier channels. It works, then it doesn't. It started working again right after they were working on issues (saw a truck at the entrance to my sub). Now crappy again... I doubt it's your house. It I'm in Plymouth Township and experienced bad reception on several of the HD channels (not all of them)the last couple days. The sound and picture would freeze every 5 - 10 seconds. It was happening again tonight during the piston game on TNT-HD. I just uplugged the power to the HD-DVR box and it rebooted and the problem has gone away. I've been with WOW for about 8 months now and couldn't be happier. I had MUCHO problems with comcast and after being a subscriber from the beginning and having over 10 service calls the last month I was with them I finally switched to WOW and couldn't be happier. I had all kinds of problems with the HD sound/picture and the last month I had phone service with them it was out more than it was on. I actually had the phone die during a phone conversation with a senior level manager and had to call them back on my cell phone to continue the conversation. comcast didn't give a hoot until I finally called them to cancel (after wow was installed) and immediately my $190 phone/internet/cable bill magically went down to under a $90. They called for three days after I turned the service off trying to get me to come back. Prior to that it was a hassle to get someone to even listen to my complaints. I told them if it was free it didn't matter. I couldn't count on the phone working or the internet being up. I don't watch tv non stop but I expect it to work when "I" want to watch it. When I would call to complain and request a refund I would be told "it worked most of the day I can't give you anything". It didn't matter if it didn't work the 1-2 hours of the day when I wanted to watch TV. ALL of the problems I had with service went away when WOW did their install. I was told by comcast it was the quality of the cable runs throughout my house. Wow isn't perfect but I've had very few problems with their phone/internet/HD service. It's been nothing like the frustration I had with Comcast.
Mikew @wideopenwest.com	to forum · permalink · 2008-05-07 20:29:53 ·


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