CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12 | reply to joviyach
Re: [Speed] Problems in Chicago?
Why isnt anyone calling for a service tech?
Just curious. |
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joviyach
@comcast.net | Personally I wait for at least a day before calling Comcast and aggravating myself with "please power cycle your modem, computer, etc..." and/or "it must be a problem with your computer". |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| said by joviyach :
Personally I wait for at least a day before calling Comcast and aggravating myself with "please power cycle your modem, computer, etc..." and/or "it must be a problem with your computer".
You mean they ask you to do the things that you would do yourself in your own line of troubleshooting? Thats CRAZY!
Thanks for the rant regardless. Not looking for help, not offering what is required for the community here to help, just posting to say your connection is slow although you refuse to call your provider and then posting to say its back again.
I cant wait until it craps out again. Color me "in suspense!"
For all the others, call in for a service call. Intermittant issues or not, they should be diagnosed and repaired. Modems go bad, NIC cards go bad, cable goes bad, fittings get water, splitters crap out, squirrels chew on lines.
Its not always a "My connection is slow, Im sure its the ENTIRE NETWORK that crapped out.."
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CableTechs.org/"Horrible People with Integrity" |
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joviyach
@comcast.net
| I am sorry that for whatever reason you were unable to read the first post in the thread.
I was asking if anyone else was having problems because I knew of at least one other person who started having problems at the same time, and that person is 40 miles away. Part of my troubleshooting before "circling the wagons" around Comcast was to determine if this was a system/statewide issue or if it was just a coincidence.
In the past I have had technicians at my house. With the exception of the line techs who were very knowledgeable and helpful, I tend to know more about networking and computers in general than the people they send to my house or the people I get on the phone there. I am by now means a computer genius (as I am sure you will point out in your next flame posting here) but forgive me for expecting a little more than the same scripted answer every time I call when I am paying increasingly more for service every year that does not show any marked improvement to justify the increase. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Im not aware of a raise dprice for CHSI. Only raised speeds. And someone 40 mils away from you have an issue with their service can in no way be related to your service and is an extremely poor indicator of an area problem.
I think if you look through the forum you will see a random post "My speed is horrible?! Anyone else notice an issue?!!"
And you will see umpteen posts from AROUND THE COUNTRY let alone the same state saying "YES!!!!"
But no one realizes the amount of factors that can contribute, singularly, to a disruption in service. Four pages later people start posting their resolutions. Bad Modem, Bad drop, Bad splitter, Plant issue, Modem on Standby  etc etc. And apparently everyone of them is either a computer engineer or Bill Gates.
Just trying to shed some persepctive. Chicago, Forest Park, Darien... these are THREE different systems altogether. Threads like these mask more issues then they resolve.
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CableTechs.org/"Horrible People with Integrity" |
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Furious
@comcast.net
| said by CableTool  :Threads like these mask more issues then they resolve. Wow!
Inquiring/sharing on information making the situation worse? That's a first...
It's true that many variables can affect our connection. However, most of us posting here are pretty good at troubleshooting our internet connection.
Phoning Comcast is of little use. We know the routine all too well by now. The disruption is likey on Comcasts end and it's usually resolved within a day or two.
I don't view my internet service any different than I view my water, gas, elect., and phone services. Those services don't have outages twice a month so our internet service shouldn't either.
At $85 a month, forget the promised 16/2 speeds, give me a stable internet connection first... |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Everyone likes to lump their issues under "must be an area issue... Ill just wait"
"Yup, Joe Blow 40 miles away has a slow connection as well...."
Lets not mention that there are thousands of customers and plant between you two. So we all assume its the whole network. No one ever calls in, the issue pops up again... and again to the point of frustration.
Tech comes out.. finds water in the line causing the issue. Im sure everyone here is a genious at troublshooting your connection. Im just not sure when the last time was you climbed your pole... or took levels at the tap, or tracked back an issue to the last active...
Ive swapped a nic for a sub with less then dial up speeds. After a month of him complaining but not letting a tech into his home because his neighbor also had slow speeds.
After he saw his nic was the issue he called his neighbor. They let me in and had a bad, purchased SB4100. I came back that afternoon after he bought a new modem.
Blazing fast.
Both issues have lasted 6 months befor they called, 1 month after they called because they wouldnt let us enter.
Repeat that scenario 1000x and you will see what a cable tech sees everyday.
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CableTechs.org/"Horrible People with Integrity" |
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Furious
@comcast.net
| Again, we're not your average Joe Blow troubleshooting this. Various PC's, routers, and modem swaps are pretty conclusive. It's network congestion, not a complete outage or customer hardware failure.
Climb a pole and troubleshoot from there you say? I thought that's why I paid Comcast...to provide service and PREVENT interuptions. They need a proactive network maintence approach.
My gas company doesnt wait for the gas lines/meters to leak before they send a tech out. They come out and conduct yearly inspections. I've never seen a Comcast tech out by our pole or a Comcast mail notice informing me of local area maintence/possible service disruption.
'Help keep Comcasts network running smoothly' was not in my service agreement.
IMO this is a simple case of Comcast overselling beyond its network capacity. |
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dabulls 44
@comcast.net
| reply to CableTool
said by CableTool :Just trying to shed some persepctive. Chicago, Forest Park, Darien... these are THREE different systems altogether. Threads like these mask more issues then they resolve. Technically isn't forest park and darien fed out of the Elmhurst head end, but they are totally different runs and nodes.said by CableTool : And someone 40 mils away from you have an issue with their service can in no way be related to your service and is an extremely poor indicator of an area problem. This is verry true. If your neighbors are haveing the same issue then you can say it might be a plant issue. what could be affecting one block could not affect the next. There can be many and many nodes in a city. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to Furious
said by Furious :
IMO this is a simple case of Comcast overselling beyond its network capacity.
And its threads like this and attitudes like that which keep the rest of the subscribers ignorant.
So Furious, your stating late last evening they installed that ONE customer that just saturated the network, pushed it over the edge?
Thats plausible.
Well, enjoy your service.
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CableTechs.org/"Horrible People with Integrity" |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to joviyach
said by joviyach :
I was asking if anyone else was having problems because I knew of at least one other person who started having problems at the same time, and that person is 40 miles away. Part of my troubleshooting before "circling the wagons" around Comcast was to determine if this was a system/statewide issue or if it was just a coincidence.
But the odds of a system wide problem afflicting people separated by 40 miles not being immediately addressed by Comcast are pretty low. At least I don't think Comcast has 40-mile nodes...
I am paying increasingly more for service every year that does not show any marked improvement to justify the increase.
Comcast Internet prices have not increased in at least three years (I have promotional literature from three years ago, when Comcast cable Internet first became available in my neighborhood; the price is the same as now). I am reasonably certain that people were paying the same for Comcast cable Internet five years ago, as now. In that time, Comcast has increased the speed of the service offered. How does more speed for the same price become a "price increase"?
As for calling in a problem, my approach would be to apply all those scripted actions before calling, then call. Whenever the CSR said, "Do this", I would hum a few bars of ELO's "Twilight", then tell them the result from my self-test. Let them run through the script. Take it from there.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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joviyach
@comcast.net
| I did not intend for this to become a flame war. I simply wanted to know if anyone else in the area was having similar problems before I called Comcast and had to "hum a few bars of ELO's "Twilight" while they went through the scripted responses. If other people were having the problem or reported that they did, but it went away, etc... then I could either call if they were fine or hold off on calling if everyone seemed to be having the issue and give Comcast a chance to address it. That's all. |
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kellyann1293
Premium
join:2004-09-26
Waukegan, IL | reply to CableTool
If I took a day off to babysit a cable tool everytime the connection took a dump I'd be out of a job |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Appointments from 7am to 7pm, 7 days a week, 365 days a year.
Unless thats your work schedule you really do not need to take one minute off of work.
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CableTechs.org/"Horrible People with Integrity" |
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scooby
Premium
join:2001-05-01
Schaumburg, IL
| said by CableTool :Appointments from 7am to 7pm, 7 days a week, 365 days a year. Unless thats your work schedule you really do not need to take one minute off of work. Not quite that simple with the four hour window that they could arrive during. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Well yeah.. they do ask that you be home for them within a window. I think thats pretty standard.
And again. there are 2 hour windows, some areas have 1 hour windows as well in the AM.
I know we just went to all 3 hour windows in a certain area.
But really, 7 days a week, holidays as well, 1, 2, 3, 4 hour timeframes in some cases..
It can definitely be chiseled down to a 1 hour window for EVERYONE.. but of course a tech would only get two jobs a day to ensure if he gets hung up he can still make his next ONE hour timeframe... 
That doesnt seem very efficient, cost effective or customer friendly. Especially when you call in for an appointment and are given a 4 week away day because suddenly techs went from doing 8-10 jobs a day to 2 or 3.
I guess the bottom line is, if you cant wait for a technician to arrive to diagnose your issue, its not really that big of an issue or concern to you.
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CableTechs.org/"Horrible People with Integrity" |
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MachineMk2
join:2008-05-15
Chicago, IL
| You don't get to choose when the cable guy shows up. And the choice is almost ALWAYS during work hours. Waiting for the cable guy is my LEAST favorite thing to do.
I, and my neighbors, are still looking at packet loss at several hops, even after the rocket scientist of a cable guy showed up.
I'm about done with Comcast. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by MachineMk2 :I, and my neighbors, are still looking at packet loss at several hops, even after the rocket scientist of a cable guy showed up. Do you know how trace route works?
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to MachineMk2
said by MachineMk2 :You don't get to choose when the cable guy shows up. And the choice is almost ALWAYS during work hours. Waiting for the cable guy is my LEAST favorite thing to do. I, and my neighbors, are still looking at packet loss at several hops, even after the rocket scientist of a cable guy showed up. I'm about done with Comcast. You will always see loss at hops. It has no bearing on packet loss at your address unless that loss is passed on.
You DO get to choose your own time frame. The sooner you want the appointment the less choices you have.
This really isnt a thread about time frames however. Read back about packet loss and why you are seeing it and if it even affects you.
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CableTechs.org/"Horrible People with Integrity" |
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CUBS_FAN
Wait 'til next year. Again
join:2005-04-28
Chicago, IL
 ·Comcast
 ·Vonage
edit:
May 19th, @10:10AM
| reply to MachineMk2
said by MachineMk2 :I'm about done with Comcast. It's funny how your fuzzy knowledge of how the internet works makes you convinced that the problem resides within Comcast.
Analogy: "I'll never buy an automobile by Ford again because it don't want to start"  |
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