RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
|  I think it's great...
...that Mr. Willner takes some time to scan through this and other sites, but don't for a second think it's all about customer service. It's about keeping PR fires under control. If customer service was #1 they would not have to do so much velocity and direction testing of the iBreeze.
Maybe some day he will be able to convince the bean counters he reports to that good customer service means satisfying customers, not just "servicing" them, and invest money in that instead more PR and ad firms (I am speaking generally here, not necessarily specific to Insight).
In any event, keep it up. Hopefully it will rub off on some on that big MSO we all love... 
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Toolmaster of La Grange. |
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jc100
join:2002-04-10
| Hey, whatever you want to deem it, it's still 10x better than most CEO's out there. At least this guy spends five minutes to read what others have to say. Even if its just servicing and not actual customer service (which I can't say myself), it counts for something. How many CEO's do you know that are willing to hear customers outright? I can't name too many. Kudos to him if you ask me. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Very true, and I am not criticizing him for doing it. But, just because other companies are dreadful at it does not mean our customer service standards and expectations should be lowered. That's how we got ourselves in this miserable situation in the first place.
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Toolmaster of La Grange. |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| said by RadioDoc  :Very true, and I am not criticizing him for doing it. But, just because other companies are dreadful at it does not mean our customer service standards and expectations should be lowered. That's how we got ourselves in this miserable situation in the first place. Greed is how we got to this situation. It's the Walmart attitude...in order to keep up with competition, we have to undercut whatever price that the competition has...unfortunately this always comes at the consumers expense. Outsourcing, nickel and diming for everything, crappy technical support are all apart of this clusterf***!
And if the companies are public...forget it.
It's too bad we did not have a story about a Presidential candidate that pops in here every now and again! |
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jc100
join:2002-04-10
| Ya, like that'd happen. The only thing those idiots care about (presidential candidates) are the libraries that get built in their honor. Somehow, I doubt things will improve with whomever wins. I just hope they don't get worse. Bush has done a profound job at ensuring whomever wins has one big hole of shit to fill. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to S_engineer
While I am not defending the corporate practices you cite, the people who won't pay for quality and instead put up with whatever crap the Wal*Marts of the world dish out in order to save three cents are the direct cause. Presidential candidates can do nothing about consumer idiocy and hubris.
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Toolmaster of La Grange. |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: 
4 edits | reply to RadioDoc
re: this statement
"Maybe some day he will be able to convince the bean counters he reports to"
You might want to check but last I knew it was CEO of a PRIVATELY held company now..which he and an investment group own.
Mr Willner reports to no one. Which gives much more credibility to why he posts as he does and his interest in his company.
My personal experience with Insight as a previous customer is that they are a first rate operation when it comes to their customer service. And IMHO..that comes from the top down.
I'm not sure what the basis is for your speculation of his motives, but it doesn't appear to be from personal experience with the company. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Rick, he's got bean counters just like any other corporation, public or private. Even if he owns the entire thing outright, he's got bean counters.
Insight operates in Illinois and I am very familiar with them since both my parents and my sister have now or have had service with them in the last decade.
Considering your rush to defense with little or no current experience, nor any professional background or backup, plus your history of corporate ass-kissing, I conclude that you're just trying to stir the pot as usual.
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Toolmaster of La Grange. |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| lol. Little to no experience?
C'mon Doc. You're really grasping at straws with that one.
"RoadRunner Rick"..aka INSIGHT..Roadrunner Rick..a name synonymous with their service for years here at BBR...
has had a great deal of experience with them as any long term member of the RR forum could attest to.
In any event, I'm glad to have helped you understand the corporate structure of the company a bit more. Perhaps you can now see that given he's the owner of a private company, he has and had no reason to act in the manner in which you accused him of in your posts.
And finally, I'd hardly call what your Sister has had for a service in years past your personal experience with them.
Now that's a real stretch if I ever saw one.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Little or no current experience. Your reading comprehension is slipping, or you are just ignoring facts again as usual. I seriously doubt you've ever had cable service from the company considering you don't live anywhere near their territory.
As for the rest of what you have posted, it's the same mindless drivel as always.
Especially considering my parents had Insight until they sold the system and my sister still has Insight. And guess who their go-to guy is for technical issues? It certainly isn't you.
All you've done is prove how little you actually know.
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Toolmaster of La Grange. |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| "I seriously doubt you've ever had cable service from the company considering you don't live anywhere near their territory."
If facts interested you I guess you could mosey on over to the RR forum and check it out.
It shouldn't be hard to find one of my almost 4 years of posts there.
"And guess who their go-to guy is for technical issues? "
Him?
»/profile/306718
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Hey there Ricky, when have you lived in Kentucky, Indiana, Ohio or Illinois and had cable service from Insight? Have you completely lost your ability to understand the written word? Or are you too busy trolling to care?
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Toolmaster of La Grange. |
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