jc100
join:2002-04-10
| reply to RadioDoc
Re: I think it's great...
Hey, whatever you want to deem it, it's still 10x better than most CEO's out there. At least this guy spends five minutes to read what others have to say. Even if its just servicing and not actual customer service (which I can't say myself), it counts for something. How many CEO's do you know that are willing to hear customers outright? I can't name too many. Kudos to him if you ask me. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| Very true, and I am not criticizing him for doing it. But, just because other companies are dreadful at it does not mean our customer service standards and expectations should be lowered. That's how we got ourselves in this miserable situation in the first place.
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Toolmaster of La Grange. |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| said by RadioDoc  :Very true, and I am not criticizing him for doing it. But, just because other companies are dreadful at it does not mean our customer service standards and expectations should be lowered. That's how we got ourselves in this miserable situation in the first place. Greed is how we got to this situation. It's the Walmart attitude...in order to keep up with competition, we have to undercut whatever price that the competition has...unfortunately this always comes at the consumers expense. Outsourcing, nickel and diming for everything, crappy technical support are all apart of this clusterf***!
And if the companies are public...forget it.
It's too bad we did not have a story about a Presidential candidate that pops in here every now and again! |
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jc100
join:2002-04-10
| Ya, like that'd happen. The only thing those idiots care about (presidential candidates) are the libraries that get built in their honor. Somehow, I doubt things will improve with whomever wins. I just hope they don't get worse. Bush has done a profound job at ensuring whomever wins has one big hole of shit to fill. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to S_engineer
While I am not defending the corporate practices you cite, the people who won't pay for quality and instead put up with whatever crap the Wal*Marts of the world dish out in order to save three cents are the direct cause. Presidential candidates can do nothing about consumer idiocy and hubris.
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Toolmaster of La Grange. |
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