jfmezei
Premium
join:2007-01-03
 ·TekSavvy Solutions..
| reply to heres a gem
Re: Bell is avoiding me
As part of the BitTorrent cippling protests, there have been a number of letters that came out confirming that coincidental with bell destroying its competitors, Bell was also pulling the plug on unlimited services for Sympatico customers.
One of the letters informs the Bell script readers/automatons that they can no longer offer unlimited, and that if a customer insists, they should pass the call on to some special department.
This is public info, in was even included in CRTC filings on the Bell crippling of BitTorrent issue.
Now, if the Bell automaton who still had the "unlimited option" menu on his computer didn't mention that this was a "secret" offer and not to discuss it publically, then Bell has no moral legitimacy to pull the plug on you.
But from a "screw your own customers" point of view, this is actually a smart move on the part of Bell. If the "unlimited is still available if you bitch loud enough" becomes too widely known, then Bell will be stuck with a gazillion phone calls bitching loud enough to keep unlimited. If Bell sets a precedent that severely punishes anyone who makes this special offer public, then those people who do get such an offer will know to keep quiet about it.
My guess is that the pulling of the contract offer isn't aimed at punishing the invididual customer, but rather to do damage control over the leakage of an option Bell would
rather not be made public.
This all comes down to a simple consumer rule:
Don't deal with companies where you need special treatment to get what you want. That special treatment can be pulled form under you at any point in time. Deal with a company whose standard published offering is meets what you need.
Don't deal with companies that make you great "free for first month" offers without even telling you what the real monthly rate will be after the special offer expires.
If Bell no longer advertises/offers an "unlimited" package, then don't try to get Bell to make an exception to still offer it to you. Just move to an ISP who has an unlimuted option as a standards published offering. |
