brambling
join:2003-12-18
edit:
May 9th, @05:58PM
| Well, after being told five or six times from reps in the Dominican Republic and India to power cycle my modem after they "make changes on their end," they are sending a ticket to Covad... Still no service...
I spoke to my uncle and he's been out for days too, but he's already in the process of dropping Earthlink DSL for Clearwire.
I just called for status on my ticket and the turnaround time changed from 4 hours to one business day. I am getting sick of the false promises the outsourced reps are scripted to say. I have been told three or four times "I assure you this will solve your problem" and I still don't have service 
*** UPDATE ***
It is not day five an no service. I was called by an outsourced rep last night, and called him back this morning. He told me the problem was fixed. After power cycling the modem, still no response from PPPoE server. I told her I was sick of the B.S. responses that things are being fixed. I will tell them when it's fixed...
*** FINAL UPDATE ***
It's fixed, with a Covad IP address, and the same tested upload/download as before.  |
