Re: [Modem] Netopia 3347 DSL Modem Config.. in AT&T Southeast http://www.dslreports.com/forum/r20453041 en Thu, 08 Jan 2009 03:47:04 EDT Thu, 08 Jan 2009 03:47:04 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20544837 ahabthearab : hey, i just joined and read this forum (sorta). i have had a 3347 for 2+ years, started as a business line and just switched over to residential. had some issues with not receiving the 6.0 i am supposed to have access to but when tech was here, he was able to confirm 5.4 and stated he had no idea how i was getting it. to my knowledge, i have access to all options to modify. i have not the experience to change it around but i do know that the people i worked with to resolve all issues with this dsl line, the lady at the dsl office had a fit when the tech changed out the 3347 and took it. she immediately sent me a brand new unit and told me to NEVER let this modem out of my sight even if it is replaced. she said this is the best modem for this system. i have had 7.6.1r6 the entire time i have had this modem. whenever i have issues, they are main server related. i believe most of my issues are due to old lines in this mobile home park. i am 300 ft from a mainline that runs directly to the uplink, about 2+ miles away. if i have any info, explain to me how to check it out and i will get or try it for you if i can. ]]> http://www.dslreports.com/forum/remark,20544837 Tue, 27 May 2008 09:18:00 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20526857 Airwolf7 : Thanks for the info Dave.]]> http://www.dslreports.com/forum/remark,20526857 Thu, 22 May 2008 23:51:46 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20526712 dave006 : The Regional Broadband Aggregation Network (“RBAN”) product was a BellSouth product developed to allow ISPs to offer ISP service arangements across the BellSouth network.

This product allows end users to have a choice of ISPs and for ISPs unaffiliated with BellSouth, the RBOC, access they need to reach BellSouth customers.

I think the only ISP that used this product other then bellsouth.net was Earthlink. An example would be to use user@bellsouth.net or user@earthlink.net at the login prompt on the MODEM.

Dave]]> http://www.dslreports.com/forum/remark,20526712 Thu, 22 May 2008 23:16:08 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20525213 Canezoid : Residence something something bla bla.

I'll find out, will post back 2mrw.

Peace!]]> http://www.dslreports.com/forum/remark,20525213 Thu, 22 May 2008 18:25:05 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20523443 Airwolf7 : Canezoid, I saw this below while digging around in my 2210-02-1006.

(Netopia-2000, rev 1), HwID 0x2, Model 2210-02
running version 7.7.3r7_attse, SKU: BellSouth-RBAN

What does RBAN mean?]]> http://www.dslreports.com/forum/remark,20523443 Thu, 22 May 2008 13:03:17 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20523401 Airwolf7 : New firmware is available on the Netopia support site for the AT&T Southeast version Netopia 3347-02-1006 Wireless Gateway.

This firmware is not to be applied to the BellSouth version 3347NWG-006.

»www.netopia.com/support/hardware···006.html

It is on the right under 3347-02-1006 Downloads.

Latest Firmware: 7.6.1 R9 (nwta761r9.bin)

Also on the right you will see 3347-02-1006 Documentation and under this will be a link to the 3300 ADSL Gateway Reference Guide. This link is wrong and is to an old reference guide for version 7.5 firmware that never came on this model. The shipping firmware for the 3347-02-1006 was 7.6.1 r6 as best as I can remember.

For the correct Reference Guide for firmware version 7.6.1 go to the link below and scroll down to the User's Reference Guides section and click the link next to 3300 Series User Guide, version 7.6.1.

»www.netopia.com/support/hardware···ion.html

The Firmware Wizard Conversion Utility is not located on the Netopia website as far as I can tell.

I don't know if the Firmware Wizard Conversion Utility is needed to fix a borked 3347-02-1006. The updated firmware alone may be enough. I don't have one of these so I just don't know about this.

By all rights this firmware and the Firmware Wizard Conversion Utility should have been posted at the official fastaccess.drivers.bellsouth.net website.

The fastaccess.drivers.bellsouth.net website does not appear to have been updated for sometime and it seems to be missing some updates. The Netopia 3347NWG-006 has had available a firmware update 7.6.1 r6 nta761r6.bin for sometime now and it is not located on this site.

I think they have just forgotten about this website.

»fastaccess.drivers.bellsouth.net/

The 7.6.1 r6 firmware update for the BellSouth version 3347NWG-006 is available on the Netopia support website.

»www.netopia.com/support/hardware···006.html

The 3300 ADSL Gateway Reference Guide for the 3347NWG-006 is also old and is for the 7.6 firmware version.

The updated guide is the same one as for the 3347-02-1006.]]> http://www.dslreports.com/forum/remark,20523401 Thu, 22 May 2008 12:54:16 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20453041 Canezoid : The 3347's I have seen/used recently do indeed now have the r9 firmware installed, no RBAN problem.

Unfortunately I've been getting mixed answers regarding the conversion tool for the r6 issue, I will as of now have to leave it alone until I get a straight answer. As for now any issues w/ a 3347 running in RBAN mode will have to be corrected from the Netopia website itself, support contacts should be available there.

Peace!]]> http://www.dslreports.com/forum/remark,20453041 Thu, 08 May 2008 17:46:04 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20449873 anon :
said by Canezoid See Profile :

Unfortunately I do not know that answer and could not confirm my info regarding the tool accessibility for outside use as of yet.

What I do know is that a new r9 firmware update will be on the newer shipments of this unit which corrects this problem. I've yet to see the update here, but may already be on some. I don't see why however this can't acutally be done from the Netopia website itself, but may not be Fastaccess specific.

Will follow up asap. Peace!
It's been a couple of weeks any news? ]]> http://www.dslreports.com/forum/remark,20449873 Thu, 08 May 2008 03:20:14 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20387747 Canezoid : Unfortunately I do not know that answer and could not confirm my info regarding the tool accessibility for outside use as of yet.

What I do know is that a new r9 firmware update will be on the newer shipments of this unit which corrects this problem. I've yet to see the update here, but may already be on some. I don't see why however this can't acutally be done from the Netopia website itself, but may not be Fastaccess specific.

Will follow up asap. Peace!]]> http://www.dslreports.com/forum/remark,20387747 Fri, 25 Apr 2008 18:19:03 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20386875 anonyjane : Do they plan on making this tool available for the help desk? ]]> http://www.dslreports.com/forum/remark,20386875 Fri, 25 Apr 2008 15:52:46 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20381411 Canezoid : The consumer interface for the 3347 is known as RBAN mode for this problem. You didn't do anything wrong, this happens when during installation when the attreg default is used to initiate the pppoe connection when installing the service for the 1st time. You have your UID/Pwd established now, that's why the new modem you rec'd has the correct firmware for business class.

This is an extreme headache for customers because even a hard reset will not correct it. There is a fix to "re-do" the 3347 for business class w/ correct firmware after this happens. It is done from a firmware conversion tool that is downloadable, however I'm not sure if the link is for internal use only, when I find out I'll be sure to post it.

Peace!]]> http://www.dslreports.com/forum/remark,20381411 Thu, 24 Apr 2008 17:48:50 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20381111 anonyjane : Whoops, got the firmware wrong. The whole consumer/business interface split started with 7.4.2rx and now the firmware is up to 7.6.1r6. When you look at the Netopia interface now is the model 3347NWG or 3347-02-1006?

I'm trying to figure out if the problems I ran into before was just a few defective 3347-02-1006s or if they've fixed the problem entirely. Over the last week, I've had at least 6 issues where a business customer was getting the consumer interface and couldn't do anything with their static ips. I'm crossing my fingers that either it was random and sending them a new one will fix it or that AT&T fixed the problem.]]> http://www.dslreports.com/forum/remark,20381111 Thu, 24 Apr 2008 17:00:44 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20380732 dbonamo :
said by anonyjane See Profile :

The firmware in the netopia 3347 has been upgraded to have two different interfaces based on the email address that you enter. For bellsouth.net addresses, it is supposed to default to the business interface (that's the one with the LAN and WAN options in expert mode) 7.4.2r2. For all other addresses, @att.net, etc it defaults to the consumer interface, 7.4.2r3.

However, I've found that even when one is a business customer with a @bellsouth.net address entered, the Netopia 3347-02-1006 will still bring up the consumer interface which means you cannot properly configure the netopia for multiple static ips.

If you have a single static ip address, this is fine because no configuration is needed for that beyond the username and password, so if you are able to surf, you are good to go.

If you have multiple static ips with this new interface, it is unlikely you'll be able to configure them properly. You can still configure the ip range into the DHCP server and set the LAN IP of the netopia, but there is no feature that I've found with this interface that will allow to to expose the addresses, which is required to be able to remotely access devices configured with those static ips.

How many ip addresses do you have and what are you trying to do with them?
That seems like old firmware, my 3347 is using 7.6.1r6.]]> http://www.dslreports.com/forum/remark,20380732 Thu, 24 Apr 2008 15:58:39 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20380090 anonyjane :
said by brettatk See Profile :

Well it seems like they sent the wrong modem. Luckily I think they realized this because UPS just got here with a new one. Hooked it up and now I get the prompts I need.
Just out of curiosity, with the new one, what does it have listed as the router name, model and software release on the netopia home page?]]> http://www.dslreports.com/forum/remark,20380090 Thu, 24 Apr 2008 14:04:48 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20380041 anonyjane : Count yourself lucky. I've talked to several people recently who end up getting that weird netopia screen no matter how many times they send it back.]]> http://www.dslreports.com/forum/remark,20380041 Thu, 24 Apr 2008 13:57:45 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20380003 anonyjane : The firmware in the netopia 3347 has been upgraded to have two different interfaces based on the email address that you enter. For bellsouth.net addresses, it is supposed to default to the business interface (that's the one with the LAN and WAN options in expert mode) 7.4.2r2. For all other addresses, @att.net, etc it defaults to the consumer interface, 7.4.2r3.

However, I've found that even when one is a business customer with a @bellsouth.net address entered, the Netopia 3347-02-1006 will still bring up the consumer interface which means you cannot properly configure the netopia for multiple static ips.

If you have a single static ip address, this is fine because no configuration is needed for that beyond the username and password, so if you are able to surf, you are good to go.

If you have multiple static ips with this new interface, it is unlikely you'll be able to configure them properly. You can still configure the ip range into the DHCP server and set the LAN IP of the netopia, but there is no feature that I've found with this interface that will allow to to expose the addresses, which is required to be able to remotely access devices configured with those static ips.

How many ip addresses do you have and what are you trying to do with them?]]> http://www.dslreports.com/forum/remark,20380003 Thu, 24 Apr 2008 13:51:26 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20379911 brettatk : Well it seems like they sent the wrong modem. Luckily I think they realized this because UPS just got here with a new one. Hooked it up and now I get the prompts I need. ]]> http://www.dslreports.com/forum/remark,20379911 Thu, 24 Apr 2008 13:34:01 EDT Re: [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20379661 brettatk : I found this:

The BellSouth Netopia 3347NWG-006, AT&T Southeast version Motorola Netopia 3347-02-1006 and maybe the other AT&T Southeast/BellSouth Motorolas/Netopias have the same DynDNS capability but it is hidden from the GUI and you have to set it up through the CLI.

Can anyone point me inthe direction on how to do this?]]> http://www.dslreports.com/forum/remark,20379661 Thu, 24 Apr 2008 12:50:50 EDT [Modem] Netopia 3347 DSL Modem Config.. http://www.dslreports.com/forum/remark,20379622 brettatk : I'm trying to configure some static ip's in my Netopia 3347 modem. When I go to expert mode and click on configure there is no wan option. The only thing I see is connection, DHCP server, IP Passthrough, NAT and wireless.

Can someone tell me how I am suppose to configure this?? I'm trying to reach AT&T as I type this.

Thanks!!!]]> http://www.dslreports.com/forum/remark,20379622 Thu, 24 Apr 2008 12:45:07 EDT