Re: Macbook, nothing but problems in All things Macintosh

Re: Macbook, nothing but problems in All things Macintosh http://www.dslreports.com/forum/r20453122 en Thu, 21 Aug 2008 01:07:17 EDT Thu, 21 Aug 2008 01:07:17 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20522305 haroldo :

said by rugby

said by haroldo

:

yes it is 1GB RAM

Do her a favor, spend $100 and get 4GB of ram for the new computer.

let's compromise, the replacement is a 2GB machine]]> http://www.dslreports.com/forum/remark,20522305 Thu, 22 May 2008 09:15:03 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20522183 rugby :

said by haroldo

:

yes it is 1GB RAM

Do her a favor, spend $100 and get 4GB of ram for the new computer.]]> http://www.dslreports.com/forum/remark,20522183 Thu, 22 May 2008 08:45:58 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20519736 sporkme : Hmmm, perhaps it's cosmic rays (dirty cosmic rays?)? Maybe you should wrap the entire unit in tinfoil, just to be safe. ]]> http://www.dslreports.com/forum/remark,20519736 Wed, 21 May 2008 19:17:57 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20517167 Pennywigeon : Two AC and 1 battery.

Honeslty sounds like "dirty electricty" which is common in older houses, apartments, dorm rooms, etc....

Sometimes the voltage may be a tad high or voltage spikes occur

Suggeestion.

Buy a inexpensive line conditioner.............

The AC adapters are known to die early when they are plugged into "dirty electricity"

just my two cents]]> http://www.dslreports.com/forum/remark,20517167 Wed, 21 May 2008 12:01:48 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20516181 haroldo :

said by jdong

I know problems can happen with any product (yes, even Apple's). It would have been easier if I had the computer, but it was away at school and my daughter isn't as familiar with computers, nor dealing with tech support (although she has been getting some pretty good 'trial by fire', of late), as I am.]]> http://www.dslreports.com/forum/remark,20516181 Wed, 21 May 2008 08:07:15 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20516108 jdong :

said by haroldo

:

Epilogue...
An e-mail to HQ got a response from a very nice lady.
A new logic board was installed...computer crashed a few days later.
Daughter and I called tech support (another hour long ordeal on the phone) and then we called the nice lady.
We're getting a new MacBook today.

Conclusion...
I'm impressed with the customer service.
If you ever speak with tech support, you must make sure they document the call/visit in your log, since when HQ gets involved, they only see the log. In our case 4? 5? 6? calls or visits were never documented.

Really glad Apple tech support is coming through for you. Sounds like you got a lemon macbook :(

I'm far from what anyone would call an Apple supporter, but I'll still say that the typical Macbook experience is much much smoother than this :)
--
Ubuntu MOTU Developer and Forums Council]]> http://www.dslreports.com/forum/remark,20516108 Wed, 21 May 2008 07:33:06 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20516064 haroldo : Epilogue...
An e-mail to HQ got a response from a very nice lady.
A new logic board was installed...computer crashed a few days later.
Daughter and I called tech support (another hour long ordeal on the phone) and then we called the nice lady.
We're getting a new MacBook today.

Conclusion...
I'm impressed with the customer service.
If you ever speak with tech support, you must make sure they document the call/visit in your log, since when HQ gets involved, they only see the log. In our case 4? 5? 6? calls or visits were never documented.]]> http://www.dslreports.com/forum/remark,20516064 Wed, 21 May 2008 07:00:47 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20468475 haroldo : Yup, appointment at 5 tonight.]]> http://www.dslreports.com/forum/remark,20468475 Mon, 12 May 2008 06:22:38 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20466697 Tommyastro : Sounds like she has rare problems. I've had mine for 2 years and no troubles. It also sounds like Apple is taking care of it for no charge. Let them take it. ]]> http://www.dslreports.com/forum/remark,20466697 Sun, 11 May 2008 19:27:36 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20461695 haroldo : yes it is 1GB RAM]]> http://www.dslreports.com/forum/remark,20461695 Sat, 10 May 2008 14:05:21 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20461642 jdong : I'm assuming by "1MB" you mean 1GB of RAM right?

In my experience, Leopard is RAM-heavier than Tiger and does not run well on 1GB RAM. Recently I had a situation where I needed to swap my 2GB RAM in the macbook with just 1GB. Leopard was extremely slow even just with Firefox and a terminal going. Starting an office suite definitely pushed it over the edge.

I recommend a RAM upgrade to 2GB (use matched 2x1GB sticks only) and you should notice a huge speed improvement.
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Ubuntu MOTU Developer and Forums Council]]> http://www.dslreports.com/forum/remark,20461642 Sat, 10 May 2008 13:51:56 EDT Leaving it outside in freezing weather, theft http://www.dslreports.com/forum/remark,20461396 mgaus77 : In school, watch out for other students swapping her battery with their spent MacBooks. Tell her not to leave the MacBook in freezing or hot weather in the car. Temperature extremes are bad for batteries. Tell her to pad it if on a back pack, I've seen students putting G's on laptops when they let their back pack crash onto the ground. To charge the battery when using it in the dorm room, instead of putting another cycle on the battery.]]> http://www.dslreports.com/forum/remark,20461396 Sat, 10 May 2008 12:36:04 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20461388 Titus Pullo :

said by HiVolt

:

MacBooks that I've seen are really rock solid with either minor or no issues, or just downright lemons that just keep going back for repair.

I'm quite surprised that this story isn't biting Apple's arse because I read the same horror stories without looking! I don't know if there was a sizable bad batch of macbooks or what, but there certainly is enough bitching to make you wonder. I'm still in the WiFi netherworld (slow loading page):

»discussions.apple.com/thread.jsp···#6968411

--]]> http://www.dslreports.com/forum/remark,20461388 Sat, 10 May 2008 12:34:07 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20461286 haroldo : No, the computer hasn't undergone any 'surgery', yet, but over the course of less than one year, my daughter's been to the store at least seven or eight times with various glitches. All the software testing that they did showed nothing.
We are sending it in to them this week for it's first surgery.
It's only this week that we learned that it might be the logic board.
I understand their policy of 'fix it first'.
Not sure if I'd like to go through three repairs, however.]]> http://www.dslreports.com/forum/remark,20461286 Sat, 10 May 2008 12:09:02 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20461012 tango_bob : Unless I'm reading wrong, I don't believe that one battery and two power adapters are considered "major repairs"]]> http://www.dslreports.com/forum/remark,20461012 Sat, 10 May 2008 10:58:16 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20460995 Maggs : Three major repairs on a computer and I'd fly to CA and throw it at Steve Jobs. That's absolutely unacceptable. 3 major repairs would cost more to fix than the laptop itself, and AAPL is in the business of making money.
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NIL ILLEGITIMUS CARBORUNDUM!]]> http://www.dslreports.com/forum/remark,20460995 Sat, 10 May 2008 10:51:30 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20460509 jmycknshk :

said by haroldo

:

(my guy in HQ said it's faster/better to send it to them, rather than have it repaired in the stores).

turn around time on my MBP was quick(they replaced an internal component) i shipped it to them wednesday, they repaired it the day it was received, and i had it back in my hands friday. i had wiped the drive prior to shipping, they reinstalld a clean version of the OS for me. very impressed.]]> http://www.dslreports.com/forum/remark,20460509 Sat, 10 May 2008 07:11:59 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20460490 haroldo : Plan B
Tomorrow (Mother's Day) I give her my iBook and I send hers in (my guy in HQ said it's faster/better to send it to them, rather than have it repaired in the stores).
Nonetheless, a polite e-mail was sent to the man in charge.
Wouldn't be so bad if this occurred after the trimester ended.
Hopefully, this will have a happy ending.

said by TAKN

:

For the most part, 3 major repairs on a laptop can equal a new one...

3 major repairs is a lost customer!
I know people around here love their computers, but the average guy would never stand for 3 major repairs on a $1200 item. ]]> http://www.dslreports.com/forum/remark,20460490 Sat, 10 May 2008 06:58:16 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20459705 TAKN : For the most part, 3 major repairs on a laptop can equal a new one. Call Apple, and ask to speak to customer relations or retentions.

As far as the repair goes, it is sometimes possible to hold on to your laptop while parts are ordered/delivered. Backround: Apple ships out the parts to the repair centre. If they don't install the parts in the comp, the repair centre gets charged for the parts. Therefore, the comp MUST be there when the parts arrive. A way around this is to prepay for the parts, then bring the comp back to the repair centre right away when the parts arrive (and then receive a refund). Again, this may or may not be possible for you to do.]]> http://www.dslreports.com/forum/remark,20459705 Fri, 09 May 2008 23:08:59 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20455346 haroldo : Will do!]]> http://www.dslreports.com/forum/remark,20455346 Fri, 09 May 2008 06:55:06 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453916 HEDP : Email SJ and tell him about your problem. Watch how that supervisor's attitude changes very quickly. I remember me and a store manager where going at it over returning a piece of software that was defective and missing disks.

If the laptop is having that many issues a replacement will be in order. I have had my logic board replaced as well, but after the repair I experienced hardly any hardware issues from that point, other than battery, and ethernet slot failing two weeks after the repair.

Good luck.]]> http://www.dslreports.com/forum/remark,20453916 Thu, 08 May 2008 21:15:19 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453856 rugby : Check your PM.]]> http://www.dslreports.com/forum/remark,20453856 Thu, 08 May 2008 21:01:59 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453741 haroldo : Got a supervisor on the phone who (naturally) said NO to a replacement. I will talk with the guy in HQ who I've been in touch with.
It is beyond me how they can waste their (and our) time on repairing an item that probably would be cheaper to simply replace. ]]> http://www.dslreports.com/forum/remark,20453741 Thu, 08 May 2008 20:29:04 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453619 HiVolt : MacBooks that I've seen are really rock solid with either minor or no issues, or just downright lemons that just keep going back for repair.

My MacBook, Rev.A bought in May 2005, has been blessed with only a battery going bad, and that was when it was 9 months into warranty. Nothing since.

My coworker, whose original MacBook, (we bought ours together at the same store), was repaired so many times it was ridiculous. 3 logic boards, hard drive, two batteries, 1 ac adapter, and probably something else that I'm forgetting.

He eventually got Apple to replace that lemon with a Core 2 Duo, that worked ok for a few months, then started its lemon train ride too. It has now been thru 2 logic boards and a superdrive. It's a ticking time bomb that he is expecting to blow up any day... He is already prepared to bitch to Apple when it does fail again, this time he will not want a replacement MacBook, but credit towards an upgrade to a base model MBP. If they dont grant it, he will get the replacement MacBook and sell it, and buy a MBP.
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GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20453619 Thu, 08 May 2008 19:58:22 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453602 Zyncotl : I would call the Apple support online and complain, heavily. If she stands up for her rights and lists everything that has happened and doesn't back down she should be able to get a new machine because of all the problems that she has been having. Make note that it has been in to the store 6 times in 12 months (or less). Don't settle for mediocrity.
--
I'd take the time to insult your intelligence, but you probably wouldn't get it.]]> http://www.dslreports.com/forum/remark,20453602 Thu, 08 May 2008 19:54:40 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453338 haroldo : I think they kept it for an overnight once, not sure.
I've been in touch with an upper level customer support guy and I'll discuss trading in the Lemon for an Apple.
The guys in the store might be pro-Apple, but the guys in HQ are pro-consumer.]]> http://www.dslreports.com/forum/remark,20453338 Thu, 08 May 2008 18:44:13 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453181 sporkme : I think his name is Jody... something like that. He's not outright nasty or anything, he just really, really is on Apple's side. They all have to be, but he goes the extra mile. Six repairs sounds like you should just be getting a new one. Has it ever actually been sent out?]]> http://www.dslreports.com/forum/remark,20453181 Thu, 08 May 2008 18:11:17 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453164 haroldo : Thanks for the heads up!
Haven't seen him yet.
I can do well with difficult employees, especially when I have Culpertino on speed dial!]]> http://www.dslreports.com/forum/remark,20453164 Thu, 08 May 2008 18:09:03 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453153 sporkme : Short Hills, eh? Beware of the really obese guy at the Genius Bar - not someone that works well with customers.]]> http://www.dslreports.com/forum/remark,20453153 Thu, 08 May 2008 18:07:00 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453122 haroldo : I'm going to see her this weekend and I'll swap (my iBook) with her so she can finish out the trimester.
In the mean time, I will have her back up her stuff to the flash drive (or what ever they call those things), in addition to the MyBook.
After the swap, I'll bring it to the local store and have them fix it.]]> http://www.dslreports.com/forum/remark,20453122 Thu, 08 May 2008 18:00:31 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453115 SuperNet33 : Yea, it very well can be the logic board, get it replaced A.S.A.P

She will be out of a computer for 6 or so days but atleast you can prepare for it..

What are you going to do when it just dies one day?
--
»www.restartyourcomputer.net Tech Geek site and more!
Comcast HSI 16/2 / MagicJack - VoIP / »www.ChicagoMaximaClub.net - Nissan Maxima Club]]> http://www.dslreports.com/forum/remark,20453115 Thu, 08 May 2008 17:58:17 EDT Re: Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453113 X Man :
Sorry to hear that. Apple can't fix it if she won't let them though. So, I'm not sure what to tell you.

Regards,
Mike]]> http://www.dslreports.com/forum/remark,20453113 Thu, 08 May 2008 17:58:15 EDT Macbook, nothing but problems http://www.dslreports.com/forum/remark,20453079 haroldo : My daughter purchased a Macbook a year ago.
It's been a lemon since the day she got it.
She had frequent freezes and crashes. Testing at the Apple Store turned up nothing (she didn't have anything installed nor downloaded). When we upgraded to Leopard the crashes and freezes stopped happening
Lately, she's been complaining that it's slow (only 1MB, but that should be enough to run standard apps, right?).
Last week her power cord wasn't charging and when she touched the connector she said it was very hot.
She returned it and got a new one.
Then her battery died.
They replaced it.
The new one wasn't charging.
She went back to the store and they said it's probably the logic board that might need replacing and she should leave it for (up to) five days. She's in school, so that isn't an option.
I don't know much about what happens underneath the keyboard.
Could the logic board be the cause of all of these problems?
All told she's been to the Apple Store at least 6 times since she got it.
She's not a happy camper!]]> http://www.dslreports.com/forum/remark,20453079 Thu, 08 May 2008 17:51:36 EDT