sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ | reply to haroldo
Re: Macbook, nothing but problems
Short Hills, eh? Beware of the really obese guy at the Genius Bar - not someone that works well with customers. |
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haroldo
join:2004-01-16
Short Hills, NJ | Thanks for the heads up!
Haven't seen him yet.
I can do well with difficult employees, especially when I have Culpertino on speed dial! |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
 ·Optimum Online
| I think his name is Jody... something like that. He's not outright nasty or anything, he just really, really is on Apple's side. They all have to be, but he goes the extra mile. Six repairs sounds like you should just be getting a new one. Has it ever actually been sent out? |
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haroldo
join:2004-01-16
Short Hills, NJ
·Comcast
| I think they kept it for an overnight once, not sure.
I've been in touch with an upper level customer support guy and I'll discuss trading in the Lemon for an Apple.
The guys in the store might be pro-Apple, but the guys in HQ are pro-consumer. |
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