Michael York
join:2007-11-06
San Francisco, CA
| reply to NorthCalif
Re: Norton 360 and Multiple Instances of Excel
Hi NorthCalif,
I would like to apologize by misinforming you to run a scan in Safe Mode with Norton 360. You are correct in that you can not run a scan in Safe Mode with Norton 360.
As to the problem with Excel processes, please try the following steps to see if the problem goes away.
NOTE: These instructions are for Norton 360 version 1.0.If you have version 2.0, all of the settings are located under the "Settings" link.
1. Open the main Norton 360 console.
2. Click on the "Tasks and Settings" link.
3. Click on "Change Advanced Settings."
4. Click on "Virus & Spyware Protection Settings."
5. Remove the check next to "Turn on Auto_Protect and "Turn on SONAR."
6. Click the "Apply" button and then the "OK" button.
Please try running Excel and see if turning off these options makes a difference.
Please let me know if this makes any difference in the operation of Excel.
If you do need to reinstall Norton, I can provide you with the correct procedure to do so. You will not need to create installation disks to do so.
Thanks,
Mike
--
Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
|
NorthCalif
@wildblue.net
| Hi Mike, thanks, but I went ahead and uninstalled the Norton 360 and requested a refund.
I did disable the firewall and auto-protect early on as a test, but it made no difference. What I am sure of, is that everything works fine without Norton 360, and that a straightforward install of the product causes the problem.
With ccSvcHst hanging on every shutdown, too, I just cannot run the product with appropriate ease and confidence.
This occurs on my laptop with Windows XP Pro and Office XP Pro, and NOT, by the way on my desktop with XP Home and Office 2000.
Anyway, thanks for your help. |
|
dwiese01
join:2001-03-02
West Bloomfield, MI
| OK - There's your problem
»www.youtube.com/watch?v=lvDzarJOJNQ |
|
ztmike
Premium
join:2001-08-02
Michigan City, IN
 ·Comcast
 ·AT&T Midwest
edit:
May 13th, @01:11AM
| said by dwiese01  :OK - There's your problem (youtube clip) X2 anything Norton is a pile of crap, Get Comodo/AVG or Avast. Which btw are FREE.
--
www.youtube.com/watch?v=mdYueIC1pjM |
|
IanMcI
@in-addr.arpa
| reply to Michael York
I have exactly the same problems. If you open an office document, the application dies not close and can still ber seen in the task list. ccSVCHost crashes on shutdown. also one extra ATI Mobile Radeon sometimes crashes on start-up. This is version 2. One error sometimes you get, three is awful. I hope Symantics atr going to do something aboutthis??? |
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