Vonics gone? in VOIP Tech Chat http://www.dslreports.com/forum/r20453949 en Thu, 08 Jan 2009 03:52:20 EDT Thu, 08 Jan 2009 03:52:20 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21279134 anon : You people are all hilarious:)]]> http://www.dslreports.com/forum/remark,21279134 Thu, 16 Oct 2008 17:45:42 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21279109 PX Eliezer : If you were twice burned, that is unfortunate, but learn so that it does not happen a third time.

If you pay money in advance for something, you are taking a risk.

Paying each month (and/or pay-as-you-go) may cost a little more, but if the company goes out of business, you have not lost all that money you paid for future months.

It would be one thing if a major telco (like Verizon, AT&T, or Qwest) offered you discounts for paying for 6 or 12 months in advance. Those companies (in one form or another) have been around for a long time.

But to pay for 6 or 12 months or whatever to a rather small VoIP provider, with no long-term heritage, no long track record, and run by anonymous people online (no trucks, no buildings, no assets) is just not smart. Plain and simple.

If you look at the best respected companies (such as CallCentric, Voip.MS, and various others) they tend to be set up as PAYG or monthly plans.

I pay some gardeners every month to cut my lawn. Even if they offered me a discount, no way I'd pay for more than a month, because no guarantee they'll be around. Same principle.]]> http://www.dslreports.com/forum/remark,21279109 Thu, 16 Oct 2008 17:41:25 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21277121 RockyBB :
said by twiceburned :

"Take a business class"??? What, so he could learn how to be a bigger crook than SR and Vonics (who both burned me with their take the money and run 'business plan')? Give me a break.
no, so he can learn that businesses that offer pricing that is much lower than others in the same industry don't make the same profits, and thus don't last as long. would also learn why businesses offer prepayment terms and the dangers that transfer to the buyer. (Of course, there are other variables such as expenses!) Anyone that chooses carriers based on low price and/or prepayment is taking the same risk as those who selected SunRocket and Vonics.]]> http://www.dslreports.com/forum/remark,21277121 Thu, 16 Oct 2008 12:02:01 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21277086 anon : "Take a business class"??? What, so he could learn how to be a bigger crook than SR and Vonics (who both burned me with their take the money and run 'business plan')? Give me a break. ]]> http://www.dslreports.com/forum/remark,21277086 Thu, 16 Oct 2008 11:55:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21276656 RockyBB :
said by scott123 See Profile :

No wonder there are so many VOIP companies now. They all know how easy and quick they can make a fortune. They quit not because they could not continue the business. They simply took the money and ran.
This is a crime and government regulations should be in place to protect innocent citizens from criminals!!
Take a business class, Scott.]]> http://www.dslreports.com/forum/remark,21276656 Thu, 16 Oct 2008 10:44:50 EDT Re: SunRocket & Profit in the same sentence?!?! http://www.dslreports.com/forum/remark,21276557 nitzan : When it comes down to it:

Revenue - expenses = profit (or loss)

For a monthly service (or a well-planned yearly service) profit is a constant percentage.

For a 2-year "bubble" service revenue starts slow, increases with hype, then with time goes lower and lower, while expenses are constantly rising. At some point in time expenses go higher than revenue, and the company goes out of business. There doesn't have to be actual wrongdoing - just bad management and poor business plan.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21276557 Thu, 16 Oct 2008 10:28:17 EDT SunRocket & Profit in the same sentence?!?! http://www.dslreports.com/forum/remark,21276379 N9MD :
said by scott123 See Profile :

I read from previous posts that Sunrocket had 200K customers. Image if they made only $10 profit from each customer, that is serious 2 millions dollars...
Not quite accurate, Scott. As I recall, Vonage reported an expense of $500 in advertising for each customer sign-up. Most businesses incur significant start-up costs -- salaries, insurance, legal and accounting fees, infrastructure including office space and equipment -- with the expectation of future profit ... emphasis on future.

In the case of SR, they were backed by a great deal of venture capital money ... so once the money ran out, the venture capital people pulled the plug, not the SunRocket execs who had long since left the building.

Currently, we have VoIP providers of all shapes and sizes ... with varying "business plans", different levels of financial backing, and future goals ranging from modest low-key, word of mouth success to dreams of grandiosity ... some using the CEO's personal or family money (e.g., CallWithUs, Future-Nine) and others with Telecommunications, ISP or WebHosting backing (VoiceStick, ViaTalk, VOIPo) and still others with public backing from stockholders (Vonage, P8).

The real scammer is the newly appearing VoIP provider that offers a great "low price" Annual Plan with Extra Year Free deal, collects the money upfront, provides service for a few months, and then disappears into the night with the accumulated "profit". This "scam" does not apply to the many VoIP providers whom we discuss and interact with on a daily basis in the BBR Forums. Each one of these (including the former SR people) --- in spite of positive and negative issues that arise --- appears to be making sincere efforts to maintain and improve the product and the service, as difficult and frustrating as that may be for the company execs and customers alike.

So stick with BBR ... where the "bad eggs" are eventually outed and fall by the wayside.]]> http://www.dslreports.com/forum/remark,21276379 Thu, 16 Oct 2008 09:59:15 EDT Re: can I use the old adaptor? http://www.dslreports.com/forum/remark,21276235 mazilo :
said by wonderwoman :

If I switch to another company, can I use the old adaptor (Linksys SPA 2102)?
If your SPA2102 is not locked, you can configure it to work with any SIP compliant VoSPs. If it is locked, then contact DogFace05 to have your SPA2102 completely unlocked.]]> http://www.dslreports.com/forum/remark,21276235 Thu, 16 Oct 2008 09:30:42 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21276157 nitzan : How is this different from any business that takes your money and runs? there's crooks everywhere, regulation can't change that. When it comes down to it, when you plunk down a bunch of cash on service you're going to get 2 years from now you are taking a risk. Any number of things can happen by then even without wrongdoing by the company.

Go with monthly service, or accept the risk that comes with yearly service. The government has no business regulating this.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21276157 Thu, 16 Oct 2008 09:17:43 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21276106 scott123 : dups]]> http://www.dslreports.com/forum/remark,21276106 Thu, 16 Oct 2008 09:06:05 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21276077 scott123 :
said by nitzan See Profile :

Totally agreed. Government regulation in VoIP will just cause more providers to fold up and go. (not to mention the higher prices and crappier service. Less competition = worse service)

Bad idea. :)
I read from previous posts that Sunrocket had 200K customers. Image if they made only $10 profit from each customer, that is serious 2 millions dollars in total that they cheat out of customers and got away with it in a matter of less that 2 years. Now that is a scam. No wonder there are so many VOIP companies now. They all know how easy and quick they can make a fortune. They quit not because they could not continue the business. They simply took the money and ran.
This is a crime and government regulations should be in place to protect innocent citizens from criminals!!]]> http://www.dslreports.com/forum/remark,21276077 Thu, 16 Oct 2008 08:57:38 EDT Re: The plots thicken http://www.dslreports.com/forum/remark,21268875 N9MD :
said by nitzan See Profile :

Voip.com is gone?? or is it supposed to be Vonics?
Supposed to be Vonics (corrected). Thanks, Nitzan.]]> http://www.dslreports.com/forum/remark,21268875 Wed, 15 Oct 2008 00:46:49 EDT Vonics gone. http://www.dslreports.com/forum/remark,21268870 PX Eliezer : As of 12:40 AM EDT (US) Vonics website has been unreachable for several hours.

Maybe this is finally it.

Unfortunate that some folks keep picking bad VoIP providers, bad mates, bad candidates.....]]> http://www.dslreports.com/forum/remark,21268870 Wed, 15 Oct 2008 00:45:45 EDT Re: The plots thicken http://www.dslreports.com/forum/remark,21268572 nitzan : Voip.com is gone?? or is it supposed to be Vonics?]]> http://www.dslreports.com/forum/remark,21268572 Tue, 14 Oct 2008 23:39:42 EDT The plots thicken http://www.dslreports.com/forum/remark,21268509 N9MD : Work in progress.

There's Room for More
]]> http://www.dslreports.com/forum/remark,21268509 Tue, 14 Oct 2008 23:27:34 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21267390 nitzan :
said by Awwfuck :

I need the lowest end price plan possible - i only have the f'in service because of the 212 number.
On the upside- I can confirm we've had no problems porting out of Vonics so far. :)

You might want to start porting your number now though, as we don't know how long Vonics will keep their numbers alive with their underlying carrier. My bet is they stopped paying them already which means you have a few weeks until your numbers are non-portable.

All speculation, of course.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21267390 Tue, 14 Oct 2008 20:27:05 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21267323 anon : Great - i use this POS service post sunrocket and now its gone too. I didn't realize it was out of pocket as this is for a secondary line and I use that phone number about once a year.

I need the lowest end price plan possible - i only have the f'in service because of the 212 number.

Any suggestions on who to jump to.]]> http://www.dslreports.com/forum/remark,21267323 Tue, 14 Oct 2008 20:16:16 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21266666 nitzan : For incoming: the 3000 limit is mainly to keep away call center and such from residential DIDs. We don't actually monitor usage and if you do more than 3000 minutes that's fine.

For outgoing: If you click on the "Up to 3000 minutes" you'd get to this page:
»www.future-nine.com/faq/index.ph···tlang=en

If something is unclear, please let me know. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21266666 Tue, 14 Oct 2008 18:31:59 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21264887 anon :
said by fordtrbo See Profile :

Come on over to Future-Nine, you will be in good hands! Month to Month billing, great service and prices......And NO, I don't have any affiliation with them!!! In fact, I work for the new AT&T!!! Don't be afraid, You won't regret it! :D
Dear Future nine,
I just checked out the rate on your web page.
On the monthly plan, the incomming calls are free 3000+ minutes/month. Do you mean unlimited or up to 3000 minutes per month. On "America Free", you did say up to 3000 minutes per month for outgoing calls.
Are you trying to trick readers by making a vague statement?]]> http://www.dslreports.com/forum/remark,21264887 Tue, 14 Oct 2008 13:42:48 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21262512 fordtrbo : Come on over to Future-Nine, you will be in good hands! Month to Month billing, great service and prices......And NO, I don't have any affiliation with them!!! In fact, I work for the new AT&T!!! Don't be afraid, You won't regret it! :D]]> http://www.dslreports.com/forum/remark,21262512 Tue, 14 Oct 2008 00:46:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21260526 nitzan : Totally agreed. Government regulation in VoIP will just cause more providers to fold up and go. (not to mention the higher prices and crappier service. Less competition = worse service)

Bad idea. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21260526 Mon, 13 Oct 2008 17:51:59 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21259382 Fisamo :
said by DubNutz :

...
Happened w/ SunRocket(on a better outing) & now shady Vonics doe sit again. No Thanks, Until their is some decent regulation in the industry I'm out. 4 years of horrible service & non existent service was enough of a 'try' for me.
Additional regulation isn't necessary. Had you chosen to subscribe with a more reputable/known provider (e.g. Vonage, VoicePulse) rather than another $200/yr or $200/2 yr plan, after SR showing that it didn't work, you would not be in your current bind.

Sorry to sound so harsh, but there comes a point at which people have to take some responsibility for their own choices and not expect government regulation to "save them" from bad experiences.]]> http://www.dslreports.com/forum/remark,21259382 Mon, 13 Oct 2008 14:05:21 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21259338 anon : Actually for all of the comments about Sunrocket, they seem to have been a lot more honest than these guys. At least when they went under they let everyone know, and there was a period of time where everything still worked. These guys seem to have folded their tents, and disappeared without any regards to their customers. I hope their CEO is never able to get another job. He sure should be black listed by the world.]]> http://www.dslreports.com/forum/remark,21259338 Mon, 13 Oct 2008 13:59:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21258928 anon : Vonics has gone! Yes, they are no longer providing service. You may have a dial tone & working voicemail but incoming & outgoing calls do not work. Mine Do Not! and havent for almost 3 weeks.
They have not replies to the voicemail message I left regarding service & the emails I sent.
Now, as of 10/13/08 none of their published ph lines work. Every number on their site is disconnected. Emails go ignored.
I am now hoping to be able to port my number to a cell carrier.
Vonics seemed to have been a reseller of numbers for an actual larger owner. Now that vonics has disappeared I hope the owners will acknowledge the port transfer so I dont get screwed twice as this is a business number.
Happened w/ SunRocket(on a better outing) & now shady Vonics doe sit again. No Thanks, Until their is some decent regulation in the industry I'm out. 4 years of horrible service & non existent service was enough of a 'try' for me. ]]> http://www.dslreports.com/forum/remark,21258928 Mon, 13 Oct 2008 12:46:07 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21258374 anon : We've had the exact same issues. I think they're really gone this time????]]> http://www.dslreports.com/forum/remark,21258374 Mon, 13 Oct 2008 10:51:26 EDT Re: can I use the old adaptor? http://www.dslreports.com/forum/remark,21253647 HuManatee : Yes, you can use the old linksys spa 2102 adapter only if it is unlocked. I used the one that I got from Sunrocket, but I had to unlock before I could set it up to work with Callcentric. Also, check the voip company to make sure they will allow you to byod.
--
All for one; one for all.]]> http://www.dslreports.com/forum/remark,21253647 Sun, 12 Oct 2008 02:56:24 EDT can I use the old adaptor? http://www.dslreports.com/forum/remark,21252973 anon : If I switch to another company, can I use the old adaptor (Linksys SPA 2102)?]]> http://www.dslreports.com/forum/remark,21252973 Sat, 11 Oct 2008 22:25:51 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21252658 anon :
said by sanju48 :

I am not able to get in touch with Vonics customer service via email, phone

Also service is DOWN for the last 1 week

They have not billed me in 3 months so I assume they are officially OUT OF BUSINESS
hmmm...
I paid for one-year upfront, still have 5 months to go....anybody think there is a chance of getting refund for the unused 5 months?
How about a class action lawsuit? anybody? :D]]> http://www.dslreports.com/forum/remark,21252658 Sat, 11 Oct 2008 21:11:47 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21252170 N9MD :
said by nitzan See Profile :

I think you're right. Also I don't think S-Corp has personal liability for the stockholders. :)
Correcto, Nitzan & MeTarzan ... I was just checking to see if y'all were paying attention. ;)

Further research returned this info from an Illinois tax attorney, citing the URL below:

"First of all, an S Corporation is a function of the tax laws. For general issues of corporate law, whether the corporation is taxed under subchapter S or subchapter C of the Internal Revenue Service is irrelevant. You are simply a shareholder in a corporation, period.

You can certainly be sued by a creditor of the corporation. Whether the creditor will win is another question and will depend on the facts of the situation. There is a common misconception that shareholders have no personal liability. While it is true that they have no liability as shareholders, there are a number of ways that shareholders of a corporation can be personally exposed to obligations of the corporation. For more information, read my article "How Limited is Limited Liability?" Although the article talks in terms of LLCs, the same concepts are equally applicable to corporations."

»www.laborlawtalk.com/showthread.php?p=953357]]> http://www.dslreports.com/forum/remark,21252170 Sat, 11 Oct 2008 19:01:37 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21252084 nitzan : I think you're right. Also I don't think S-Corp has personal liability for the stockholders. :)]]> http://www.dslreports.com/forum/remark,21252084 Sat, 11 Oct 2008 18:34:33 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21251913 MeTarzan : Doc, If memory serves me reliably, I don't think any state charter a "S-Corporation". This is an IRS election if the company is within certain guidelines, #employees, income etc. ]]> http://www.dslreports.com/forum/remark,21251913 Sat, 11 Oct 2008 17:50:12 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21251264 N9MD :
said by wonderwoman :

When a privately held company go out of bussiness (even if the company is incorporated), its owner is also personally liable for any debts and court judgements...
As per Nitzan's post, this statement is not quite accurate. Any business within any State in the US may be incorporated or registered as:

#1 C-Corporation -- a type of company where taxes are paid by the business based on the annual corporate income (not passed through to the individual shareholders). A C-Corp can be privately owned by one or more individuals or it can be publically owned (i.e., registered to permit selling shares to individuals or other companies). Individual shareholders and corporate officers are not personally liable in bankruptcy or other financial obligations, unless fraud or breach of an employment contract is involved.

#2 S-Corporation -- a type of company where annual gains or losses are passed along to the individual shareholders (owners/officers of the business) and taxed on their personal returns (Form K-1). Individual stockholders are personally liable

#3 Limited Liability Corporation (LLC) -- a variation of the S-Corp in which annual gains or losses are passed along to the individual shareholders (owners/officers of the business), taxed on their personal returns (K-1), but no personal liability (within certain limits) is attached.

#4 Partnership -- an unincorporated business that, as with an S-Corp, sees annual gains or losses passed along to the individual shareholders (owners/officers of the business), taxed on their personal returns (K-1), and personal liability is attached.

#5 Sole Proprietorship -- an unincorporated business with a single registered individual as the owner, wherein annual gains or losses are passed along to that individual owner, taxed on his/her personal returns (K-1), and personal liability is attached.

#6 Non-Profit Corporation (Religious, Charitable or other similar status) -- there is no liabilty to the individual board members or corporate officers, unless fraud or breach of an employment contract is involved --- but even that is treated separately from a bankruptcy issues.

#7 Government Entities -- an entirely different situation wherein the individual is only liable for financial restitution or retribution if he or she gets caught. ;)]]> http://www.dslreports.com/forum/remark,21251264 Sat, 11 Oct 2008 14:18:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21251127 anon : I am not able to get in touch with Vonics customer service via email, phone

Also service is DOWN for the last 1 week

They have not billed me in 3 months so I assume they are officially OUT OF BUSINESS]]> http://www.dslreports.com/forum/remark,21251127 Sat, 11 Oct 2008 13:38:28 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21251053 HuManatee : Finally, I got my phone number ported to Callcentric on 10/10/08. Took about ten days to complete, and now everything is once again working as it should. Granted, it is more expensive, but it works and that's what counts when you need your phone.

Vonics is now buried next the the little yellow bird named Sunrocket. RIP!
--
All for one; one for all.]]> http://www.dslreports.com/forum/remark,21251053 Sat, 11 Oct 2008 13:22:31 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21249001 anon : I guess this is all she wrote for VONICS.

Bad company gone bad.

Any company who is owned by "HARAMI", is suppose to act like this]]> http://www.dslreports.com/forum/remark,21249001 Fri, 10 Oct 2008 22:29:09 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21244461 nitzan : Incorrect. I'm not sure what country you're from (Thailand?), but in the US when an incorporated company goes out of business the owner typically has absolutely zero personal liability. It's easy to sue - hard to win. Even harder to collect after you win.

Oh, and when you file bankruptcy you do not lose your house. That is one thing that is protected from all creditors except the government.]]> http://www.dslreports.com/forum/remark,21244461 Fri, 10 Oct 2008 06:31:33 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21244418 anon :
said by ptrowski See Profile :

said by wonderwoman :

Vonics is still not working, and no email or any responses from them. Aren't they afraid of getting sued?
Sued? On what grounds, going out of business? Good luck with that.
When a privately held company go out of bussiness (even if the company is incorporated), its owner is also personally liable for any debts and court judgements. So, unless the owner is ready to file personal bankruptcy too (loosing home, cars..etc), he/she should think twice about screwing up customers.]]> http://www.dslreports.com/forum/remark,21244418 Fri, 10 Oct 2008 05:50:40 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21244407 anon :
said by asdfghjk :

I cant seem to call do incoming/outgoing calls through Vonics these days. There 1800 number doesn't work. I emailed them and they havent reply me back yet. Talk about good customer service...

Earlier only incoming calls used to work. It seemed now that it stopped working all together. Has anyone else been having issues lately?
same here]]> http://www.dslreports.com/forum/remark,21244407 Fri, 10 Oct 2008 05:44:10 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21243437 anon : I cant seem to call do incoming/outgoing calls through Vonics these days. There 1800 number doesn't work. I emailed them and they havent reply me back yet. Talk about good customer service...

Earlier only incoming calls used to work. It seemed now that it stopped working all together. Has anyone else been having issues lately?]]> http://www.dslreports.com/forum/remark,21243437 Thu, 09 Oct 2008 22:05:17 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21237136 anon :
said by tommyt See Profile :

.... They have a great deal now - sign up for a year and get 2nd year free along with a cloned 2nd line free too. Service has for first month has been excellent....
I would never ever sign up and pay upfront one year plan, even if it comes with 2nd year free.
I got burned by Vonics, paid upfront for one year with free adaptor and 2 bonusmonths free. I am still on my 7th month and look what happen now.]]> http://www.dslreports.com/forum/remark,21237136 Wed, 08 Oct 2008 20:35:30 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21232463 tommyt : tommyt, I have gone to another provider - PhonePower. They had me able to do outgoing as soon as equipment arrived, and my number ported in under 2 weeks. They have a great deal now - sign up for a year and get 2nd year free along with a cloned 2nd line free too. Service has for first month has been excellent.

I still have Vonics connected - - although it rarely is working. I only have a little used 2nd number with them. Really happy I switched from this most un-reliable of all services.]]> http://www.dslreports.com/forum/remark,21232463 Wed, 08 Oct 2008 00:10:00 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21231063 anon : I got this email on 9/23. Left the device off overnight but still no outgoing..only incoming calls. Is Vonics still there somewhere in the ether?

from:sales@vonics.com
to:sales@vonics.com

date:Tue, Sep 23, 2008 at 11:52 PM
subject:service update

Vonics ... The Digital Phone Company


Dear Vonics Customers,

Please disconnect power cable and wait for approximately 10 mins and reconnect. The unit will download new file configuration. Please add 1 before dialing any US/Canadian numbers

We sincerely apologize for this inconvenience and truly appreciate your patience.

Regards,

Vonics Customer Service


]]> http://www.dslreports.com/forum/remark,21231063 Tue, 07 Oct 2008 20:11:43 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21229633 ptrowski :
said by wonderwoman :

Vonics is still not working, and no email or any responses from them. Aren't they afraid of getting sued?
Sued? On what grounds, going out of business? Good luck with that.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,21229633 Tue, 07 Oct 2008 15:32:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21229601 PhonePower : Porting out your number to any provider should be simple assuming that Vonics has an upstream provider that still adheres to standard porting protocol.]]> http://www.dslreports.com/forum/remark,21229601 Tue, 07 Oct 2008 15:25:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21229287 nitzan :
said by wonderwoman :

Vonics is still not working, and no email or any responses from them. Aren't they afraid of getting sued?
Suing someone and winning is the easy part. Trying to COLLECT is a whole different story... if they have no real assets, a judgment against them is worth nothing. This is especially true if they're already going out of business and in debt.]]> http://www.dslreports.com/forum/remark,21229287 Tue, 07 Oct 2008 14:38:20 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21229190 anon : Vonics is still not working, and no email or any responses from them. Aren't they afraid of getting sued?]]> http://www.dslreports.com/forum/remark,21229190 Tue, 07 Oct 2008 14:23:15 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21206267 HuManatee : Want to let everyone know that if you need to log into your vonics online account, do it now. I was able to access my account. Move quickly, who knows how long it will be available. Good luck all.
--
All for one; one for all.]]> http://www.dslreports.com/forum/remark,21206267 Thu, 02 Oct 2008 19:04:56 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21199730 HuManatee : First Sunrocket, now Vonics. Time to move on. When Vonics worked, it was ok for the price. Unfortunately, they have failed to live up to their hype. My service is totally crippled and has been for some time, except for incoming calls(most of the time).

Luckily, I was able to log into my Vonics online account a couple weeks ago, and made copies of everything so that I could port my number to a new company. Thanks to DSL Reports, I've decided to sign up with CallCentric on 09/28/08. Today, I received a porting date for my number on 10/10/08 which gives me hope that everything will be ok. I look forward to having good phone service in the future. To everyone else, jump ship asap. Good luck to all.
--
All for one; one for all.]]> http://www.dslreports.com/forum/remark,21199730 Wed, 01 Oct 2008 17:12:11 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21198470 anon : what really pissed me off is that they don't even bother to communicate with their customers. No email, no response, no website.
All it takes is for them to send out an email from their gmail account to customers and explain the situation.]]> http://www.dslreports.com/forum/remark,21198470 Wed, 01 Oct 2008 13:16:53 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21193768 nitzan :
said by Mitchel :

Incoming does work, outgoing busy signal. Can we port our number without Vonics help?
You should be able to. Just note that Vonics sometimes registers your number under their address which may delay or complicate the port if the VSP you're porting to is not aware (so mention this might be a possibility when you order your port).

We've pushed through some Vonics ports in the past and aside for the address issue we haven't had any real problems porting out from them.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21193768 Tue, 30 Sep 2008 16:56:21 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21193689 anon : Incoming does work, outgoing busy signal. Can we port our number without Vonics help?]]> http://www.dslreports.com/forum/remark,21193689 Tue, 30 Sep 2008 16:42:04 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21190447 anon : yes me too its 5 days left this wesite is not working i dont know evening i canot dial phone numbers? i am such a sick of this company that was my bad day when i bought this phone deal. :mad:]]> http://www.dslreports.com/forum/remark,21190447 Tue, 30 Sep 2008 02:11:54 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21188299 anon : Yes. Not only their website is gone, but their two toll-free phone numbers were also gone: 866-489-3520 and 866-603-5590. Is this company bankrupted?]]> http://www.dslreports.com/forum/remark,21188299 Mon, 29 Sep 2008 19:48:27 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21184257 Bill44130 : Incoming is still working, but outgoing goes to busy. I told the kids that I have outgoing turned off until their rooms get cleaned. They are the ones who use the line in our house. I guess when if they are still in business I won't renew and I will go with some one who has best priced annual plan. ]]> http://www.dslreports.com/forum/remark,21184257 Sun, 28 Sep 2008 22:55:49 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21183615 anon : Vonics down again....sad sad sad...]]> http://www.dslreports.com/forum/remark,21183615 Sun, 28 Sep 2008 20:52:35 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21183420 N9MD :
said by nitzan See Profile :

Let me guess- that was 40 authorities just for Illinois, right? :)
I don't know the exact number ... but CDW is a large computer/accessories mailorder house that markets nationwide through catalog mailings and TV ads ... so I imagine the taxing entities were throughout the US.]]> http://www.dslreports.com/forum/remark,21183420 Sun, 28 Sep 2008 20:12:51 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21183395 N9MD :
said by RockyBB See Profile :

it's surprising that CDW didn't use one of its own computers, doc. and there's professional software which is regularly updated with all the jurisdictional tax rates.... Vertex.
Yep! She did indeed use a computer program ... but hers was apparently a full time job keeping tabs on the information and whatever it is that a Sales & Use Tax maven does. -.-.- Hey, the only tax I charge when doing colonoscopies is the Entertainment Tax! :D]]> http://www.dslreports.com/forum/remark,21183395 Sun, 28 Sep 2008 20:09:50 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21183041 nitzan : Let me guess- that was 40 authorities just for Illinois, right? :)

If your main business concentrates around a single state or area, I'd understand being required to answer to local taxing authorities. However putting the burden on a company from New York to deal with taxing authorities in Illinois because they have 3 users there just doesn't make sense. (nor is it required legally right now I believe)]]> http://www.dslreports.com/forum/remark,21183041 Sun, 28 Sep 2008 18:46:21 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21182895 RockyBB :
said by N9MD See Profile :

said by nitzan See Profile :

... if a VoIP provider had to spend countless hours calculating which city they owe which taxes to ...
...She told me back then ....
it's surprising that CDW didn't use one of its own computers, doc. and there's professional software which is regularly updated with all the jurisdictional tax rates. when I was on the carrier side we used Vertex (which still exists, try googling it).]]> http://www.dslreports.com/forum/remark,21182895 Sun, 28 Sep 2008 18:11:30 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21182833 N9MD :
said by nitzan See Profile :

... if a VoIP provider had to spend countless hours calculating which city they owe which taxes to ...
My son-in-law's sister, a lovely young woman now in her mid-30s, started out in her post-college accounting carrier as a specialist in Sales and Use Taxes. She worked for CDW (Computer Discount Warehouse) in Chicago for many years. She told me back then that CDW had to deal with well over 40 taxing authorities -- state, county, municipal. It was a fiscal nightmare --- but it got done.]]> http://www.dslreports.com/forum/remark,21182833 Sun, 28 Sep 2008 17:55:38 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21182793 nitzan : Totally agreed that they'll find a way, but in a way that may be a good thing. i.e. if a VoIP provider had to spend countless hours calculating which city they owe which taxes to - they'd have to raise their prices for the time lost. Whereas if the tax is levied on larger underlying carriers, they are more equipped to handle such headaches taxes.

I think it's less about the 45 cents and more about how much it would cost to calculate and pay those 45 cents. If a provider has customers from 1000 different cities, it's not feasible to calculate 100% of them. It's less about the money and more about the time.]]> http://www.dslreports.com/forum/remark,21182793 Sun, 28 Sep 2008 17:45:16 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21182751 RockyBB :
said by N9MD See Profile :

The following responses are meant for discussion purposes, not for debate or insult.
I am insulted, sir, by your timidity. Please see the MagicJack forum for examples of mass quantities of spirited insults by those least qualified to hurl them!

Of course your friendly neighborhood city hall won't be shaking you down for 45 cents a month. Instead they will find some other way to do it ... like applying their tax on DID numbers issued by state tariffed CLECs, which will ultimately flow back to you if not itemized, then as a higher price. The Estate of Mr. Capone can advise on the tax man's ability to destroy an otherwise perfect plan. "There's one for you, nineteen for me. "]]> http://www.dslreports.com/forum/remark,21182751 Sun, 28 Sep 2008 17:25:18 EDT Re: Fees & Taxes http://www.dslreports.com/forum/remark,21178009 N9MD : The following responses are meant for discussion purposes, not for debate or insult.
.
No feelings have been harmed during the typing of this post.
.

said by RockyBB See Profile :

If true, that transfers the burden to the end-user. The taxing is on the user, and the collections are done by the carrier for everyone's convenience. In practice, at this time, the end-user would not calculate and remit their own taxes, though the jeopardy remains. If the jurisdictions see enough erosion of collections due to off-shore billing, then they will close the loophole, as they have done with VOIP services in general.
Agreed that "the burden" is on "the end-user." But the actual responsibility to collect Sales & Use Taxes is placed on the merchant. In practice, when my wife buys a $5,000 cocktail dress on the internet from, let's say, Nordstrom's based in Washington State, she is charged the 7% NJ Sales Tax because Nordstrom's has a store in NJ --- and I am charged for the Ambulance transportation to the local Emergency Room to evaluate my chest pain when I see the price tag ... fortunately no sales tax applies to the ambulance service. :D

If I buy a LapTop from a small outfit in California, I am not charged a NJ (or CA) sales tax. In this case, I am supposed to calculate the NJ sales tax on my own ... and when I file my Annual NJ Income Tax, I am dutifully obligated to submit the Use Tax amounts to Trenton (our illustrious capitol and cesspool of corruption). I think they are still waiting for me to pay the Use Tax on my first LapTop purchased in the late 1980s. ;)

In reality, there is no practical way (unless the Federal government enacts specific legislation) for NJ to ever determine if I the consumer owe any User Taxes. "If the jurisdictions see enough erosion of collections due to off-shore drilling, then they will close the loophole." ... Lucky for us citizens, a state or county or municipal jurisdiction cannot pass laws that involve interstate commerce ... the state would need to snoop on its citizens to determine user taxes due, and that could never happen. :uhh: Ignore the ATT snooping issue! That's a Federal case -- in more ways than one. :(

One can make a case for the legality of New Jersey (or other governmental entity) levying a non-sales tax on a VoIP subscriber's service with an out of state provider/entity ... based on existing Federal interstate telecommunications regulations. But this would not be a sales tax ... and it would be next to impossible to enforce such a fee or tax on a non-US provider such as voip.ms.

said by PX Eliezer See Profile :

They do have servers in major US cities.
But if they are purchasing/leasing the services (servers) from another company, then voip.ms has no responsibility with regard to tax collection within the US or its environs.]]> http://www.dslreports.com/forum/remark,21178009 Sat, 27 Sep 2008 13:06:29 EDT Voip.MS advantages http://www.dslreports.com/forum/remark,21177440 PX Eliezer :
said by N9MD See Profile :

It just occurred to me ... with all this talk about add-on fees (USF, State and Local Sales Tax, E911, etc.) ... isn't voip.ms immunized against the need to include these fees in its packages, given that they are based in Canada and (so far as I know) do not have a physical presence in the US?
They do have servers in major US cities.

However, you are right, no USF or other taxes or fees.

E911 is available as an option, at just $ 1.50 per month. You can choose to have it or not. And if you have multiple DID's, you could choose it to be just on one of them.

Hopefully more people will submit reviews of Voip.MS and they can get onto this website's GBU list.

To post a review:
»/dorateform/ISP/3342

(And yes, maybe they could be a breath of fresh air for anyone who is having challenges using another carrier....)

ADDED IN EDIT:

Looks like RockyBB and I posted within seconds of each other.

If extra fees (such as the USF charge) become an issue down the road, then that's a problem for the future.

I don't believe in borrowing trouble in advance.

Voip.MS being a Canadian-based company, I think it will be a long time before it becomes a problem, if ever.

What the country does need to worry about are things like a guy running a failing bank (WaMu) and making $ 19 million for being on the job for 17 days:

»latimesblogs.latimes.com/laland/···ceo.html]]> http://www.dslreports.com/forum/remark,21177440 Sat, 27 Sep 2008 10:36:08 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21177439 RockyBB :
said by N9MD See Profile :

isn't voip.ms immunized against the need to include these fees in its packages, given that they are based in Canada and (so far as I know) do not have a physical presence in the US?
If true, that transfers the burden to the end-user. The taxing is on the user, and the collections are done by the carrier for everyone's convenience. In practice, at this time, the end-user would not calculate and remit their own taxes, though the jeopardy remains. If the jurisdictions see enough erosion of collections due to off-shore billing, then they will close the loophole, as they have done with VOIP services in general.]]> http://www.dslreports.com/forum/remark,21177439 Sat, 27 Sep 2008 10:35:56 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21177368 N9MD :
said by PX Eliezer See Profile :

... Just as one example, Voip.MS:

DID with unlimited inbound minutes, about $ 7.95 a month.
Outbound calls (600 minutes @ 0.0105), about $ 6.30 a month.
Total monthly cost is $ 14.25 ...
It just occurred to me ... with all this talk about add-on fees (USF, State and Local Sales Tax, E911, etc.) ... isn't voip.ms immunized against the need to include these fees in its packages, given that they are based in Canada and (so far as I know) do not have a physical presence in the US?]]> http://www.dslreports.com/forum/remark,21177368 Sat, 27 Sep 2008 10:11:58 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21176266 PX Eliezer :
said by Rocky12306 :

Now you can't get anything for less than that. No longer worth going VoIP.
Oh, my, would disagree.

First off, a POTS (PSTN) line will cost $ 25-45 in much of the country, even just with some moderate calling. Here in NJ, Verizon adds on an extra $ 9.25/month just for Caller ID!

With VoIP, lots and lots of good low price options.

CallWithUs, Voip.MS, Future-Nine, VoicePulse, and/or others, or in combination.

Just as one example, Voip.MS:

DID with unlimited inbound minutes, about $ 7.95 a month.
Outbound calls (600 minutes @ 0.0105), about $ 6.30 a month.
Total monthly cost is $ 14.25

Sounds pretty good to me. And one could make even cheaper packages.]]> http://www.dslreports.com/forum/remark,21176266 Fri, 26 Sep 2008 23:11:56 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21175113 anon : I spent $200 and got 12 months out of them. Less than $20.00 a month. Better rates than anyone else. Did the same with Sunrocket. Less than $20.00 a month for service isn't that bad in my book. Now you can't get anything for less than that. No longer worth going VoIP.]]> http://www.dslreports.com/forum/remark,21175113 Fri, 26 Sep 2008 19:46:23 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21156158 anon : My Vonics voip connection has been down over 24 hours now....too bad I prepaid for one year service (with free 2 months bonus). I am still on my 7th month..... sad sad sad.
:(]]> http://www.dslreports.com/forum/remark,21156158 Tue, 23 Sep 2008 16:06:56 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21153929 sean2410 : They can kiss my ass. They still owe me 3 months of service. I would advice everyone not to send a check or anything to this scam company called Vonics.]]> http://www.dslreports.com/forum/remark,21153929 Tue, 23 Sep 2008 08:38:29 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21152139 PX Eliezer : There seem to be various businesses listed at that Vonics address.

For example,
Advanced Employment Services, Inc.
760 Market Street, Suite 1046
San Francisco, CA 94102

And also
Buddy System In-home Tutors
760 Market St Ste 1046
San Francisco, CA 94102

Maybe one of our members who lives in the Bay area can check out what is at that address.]]> http://www.dslreports.com/forum/remark,21152139 Mon, 22 Sep 2008 20:46:44 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21151793 anon : After dead service I called, emailed and fax vonics to disconnect my account and charge device fee from my credit card account. but didn't got any response.
But a month back i got following email

Dear Vonics Customers,
Thank you for your recent business. Our records indicate, however, that the above referenced account is currently overdue since you have failed to return the company Equipment (the Telephone Adapter).
As per the signed “Terms of Use” agreement you must return the equipment provided to you for free to use as long as you are an active user and subscriber of Vonics Digital Phone Service within 14 days. To terminate your service you MUST return the equipment in order for your service to be cancelled and your account to be closed. Sending an email or calling to Customer Care department does NOT deactivate your account. Terms of Use link is »www.vonics.com/vonics/terms_of_services.jsp
If you do not wish to return the Equipment or are unable to do so for any reason, you can simply pay a nominal charge of $39.99 as per “Terms of Use” agreement to be removed from the delinquent list and your account will be closed and will not be reported to the credit bureaus.
If we do not receive the equipment within next 14 business days or the payment of $39.99 your account will be given to the collection agency and reported to the three credit bureaus. There may be additional late fees and cost that will be passed on to you.
If there are any questions, please feel free to email us. If not, please send the Equipment or a Cashier Check or Money Order in the amount of $39.99 to the following address.
Vonics, Inc.
760 Market Street Suite 1046
San Francisco, CA 94102
Attn: Billing Department
The RMA# is the MAC address which is located at the bottom of the device.
We thank you for your business and look forward to serving you in the future.
Sincerely,
Vonics Billing Department

In response I sent them a check of 39.99 through USPS certified mail on specified address. Today I received my letter back with refused status and USPS marked the status as "Temporary Away".

I wonder any of you have returned the device successfully recently.
These guy are nuts. No response on mail/phone/fax/email

Regards
Shams

]]> http://www.dslreports.com/forum/remark,21151793 Mon, 22 Sep 2008 19:39:43 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21151557 PX Eliezer : Yup, the vonics.com and vonics.net websites are gone.

And calling their main phone # results in silence, not even ringing.

Sorry for anybody who is inconvenienced, but it really is time to move on. Nobody should be surprised at this.

No more "Hooked on Vonics".

Move along, move along.......]]> http://www.dslreports.com/forum/remark,21151557 Mon, 22 Sep 2008 18:56:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21150727 anon : I switched out of Vonics last month, and sent an email to cancel my account a few days ago because my contract wasn't up until mid-September. No response. And now I see that their website cannot be located. Hmm...]]> http://www.dslreports.com/forum/remark,21150727 Mon, 22 Sep 2008 16:17:26 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21119144 N9MD :
said by VoiPissed OFF :

Oh and I was also a sunrocket customer too. None of them seem to work or capable of staying afloat.
Regarding VoiPi$$ed OFF's misfortunes -- quoting the 900 year old Knight guarding the tomb with the selection of chalices in the Indiana Jones movie, right after the bad guy drank from the wrong cup and disintegrated --- "He chose poorly!"]]> http://www.dslreports.com/forum/remark,21119144 Tue, 16 Sep 2008 13:10:58 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21118385 RockyBB :
said by VoiPissed OFF :

Oh and I was also a sunrocket customer too. None of them seem to work or capable of staying afloat.
None that you chose. None that I have chosen have gone bust. I'd suggest that next time don't pick based on cheapest price, and you'll have a better chance for long term customer satisfaction.]]> http://www.dslreports.com/forum/remark,21118385 Tue, 16 Sep 2008 10:59:15 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21118215 anon : Oh and I was also a sunrocket customer too. None of them seem to work or capable of staying afloat.]]> http://www.dslreports.com/forum/remark,21118215 Tue, 16 Sep 2008 10:29:23 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21118205 anon : I haven't had service from this company in months. It never works. Everyone that calls me gets am operator message from New Zealand saying its disconnected. I'm about to get rid of my line permanently.]]> http://www.dslreports.com/forum/remark,21118205 Tue, 16 Sep 2008 10:27:48 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21108110 nitzan : Although this might seem extreme, if you cannot reach their support and get some sort of confirmation that your account will be canceled and no charges will be made - I'd recommend contacting your credit card company to change your card number. That's the only real way you're going to be able to prevent them from charging your card if you can't contact them.

I'd be hesitant to suggest this usually, but reading some of their reviews makes me shudder. It is much easier to change your CC number BEFORE they charge it than try to submit a charge back after-the-fact. (they might actually win a charge back!)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21108110 Sun, 14 Sep 2008 12:33:23 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21107912 synchron : Hi All -

To all ex Vonics customers whose service has ended:

Has anyone been charged for the Innomedia ATA that was sent as part of Vonics service? My order officially terminates at the end of this month and I haven't used Vonics since all of the major outages that were occurring back in May and since they have my CC info, I want to make sure they don't charge or renew my account for another year and take more $$ out of my account.

There is no answer on the phone and emailing them is also useless...

TIA,

synchron]]> http://www.dslreports.com/forum/remark,21107912 Sun, 14 Sep 2008 11:48:02 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21086931 rugby : I'm glad you have support on the weekends, that makes me feel better.

One thing to consider, if you can't help with a ticket like mine, can you at least post something to the ticket saying that you received it, however nobody will be able to assist you until monday morning?

Just something to make people more at ease, I was without my main business # from Friday afternoon until monday at lunch. I was more than a bit worried about everything.

I am certainly not blaming you nor saying anything negative about your support/service. Things happen, I understand that.

Thanks for the clarification.]]> http://www.dslreports.com/forum/remark,21086931 Wed, 10 Sep 2008 09:38:09 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21084384 soitgoes2 :
said by CallC_staff :

Also, answering to Nitzan - we have multiple underlying carriers in different areas,...and our, very own LNP department, staffed with trained telephone professionals, who perfectly know their duties and how to "go-by" other carriers. ... Yes, if we're not able to complete that specific LNP process - I wish, that "other provider" could do it.
CallCentric has some great services and was one of about a dozen providers I tried to port my Vonage number to. Unfortunately, CallCentric wasn't able to port it. Iowa numbers have very little VoIP support. With VoIP and porting, I think the advice to try elsewhere is sound. I had just about given up when I found somewhere (in this case, Future-Nine) to port to. No one provider will be able to port all numbers, but, by being persistent, it may be possible for someone!]]> http://www.dslreports.com/forum/remark,21084384 Tue, 09 Sep 2008 19:29:12 EDT Re: CallCentric weekend support exists http://www.dslreports.com/forum/remark,21084186 PX Eliezer : Yes, I've also had at least one CallCentric "TroubleTicket" that was sent and responded to on a Sunday evening. And I think one on a Saturday afternoon as well.

It does make sense that some situations would have to be deferred until the regular weekdays. I think that's true for most companies of any sort.]]> http://www.dslreports.com/forum/remark,21084186 Tue, 09 Sep 2008 18:54:05 EDT Re: CallCentric weekend support exists http://www.dslreports.com/forum/remark,21083771 N9MD :
said by rugby See Profile :

... Unfortunately they don't have support on the weekends ... but there is no support on the weekends at all from what I can tell.
I have to confirm CallC_staff's statements. I've sent TroubleTickets to CC on Sunday evenings in the past --- and received a response and resolution to my problem within less than 30 minutes. In fact, my experience has taught me the value of a TroubleTicket/Email support methodology over telephone contact. As I have opined in the past, a TT allows the recipient support staff member to study the issue, check with more knowledgeable technical or provisioning or billing people ... and then compose an appropriate response. All of my CC issues have been resolved by CC's first response to the TT.

Welcome CC_s and thanks for the post.]]> http://www.dslreports.com/forum/remark,21083771 Tue, 09 Sep 2008 17:31:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21083407 anon :
said by rugby See Profile :

I just ported to Callcentric, and they were caught completely unaware the port was happening last Friday, so they didn't provision the # through their system. Unfortunately they don't have support on the weekends so my office # was down until about noon today as they rushed to get it working for me. I give them kudos for helping me as fast as they did, but there is no support on the weekends at all from what I can tell.
Callcentric DOES have support on weekends as well as on holidays. Our team works 16x7x365 on a fixed schedule, 7 days a week, two shifts, from 8:00AM till 4:00PM till 11:59PM plus, on a best effort basis - from homes, during night hours. Time is NY (EST).

But the customer support team is not able to replace other departments like billing, routing or provisioning who are off during weekends therefore any provisioning or billing issues must be deferred until somebody from respective depts is able to look at the issue and [more specifically] - correct it (still - we have emergency escalation procedures hence, in special cases, such issues are resolved even during night/weekend/holiday hours).

Therefore - answering "rugby" - if we were not updated about LNP's "complete" status before the week-end - there is no way to actually route, test and complete provisioning the number until next working day. Usually, if we were updated even by 23:00PM Friday - we still complete provisioning by Friday; the case like this admitted one - is rather a rare exception than a rule. I believe, other readers on this thread may confirm my words.

Also, answering to Nitzan - we have multiple underlying carriers in different areas, we run our own, nation-wide network interleaving with Canada, both TDM (telephone - interconnected with over 800 national and international carriers world-wide) and IP (Internet - we peer via BGP4 with most Internet providers and large private networks, our IP backbone consists of multiple fully redundant segments as well as data-clusters) and our, very own LNP department, staffed with trained telephone professionals, who perfectly know their duties and how to "go-by" other carriers. If our LNP people say that they cannot go ahead with LNP due to some reasons - then that is it, until those "reasons" are not fulfilled - we cannot move ahead.

Yes, if we're not able to complete that specific LNP process - I wish, that "other provider" could do it. Please post back the results (I love reading posts, on this forum, where some members "in"-directly self-advertise their services or discuss "necessity" [while not providing themselves] the E911, LNP or other "concerns" which had [3..20 years ago] already been clearly defined by government/FCC's orders and are _the_ laws required to be aboded by everyone :-))

B/w - (in spite of self-advertising :-)) those who are interested to find out more about Callcentric carrier operations (legal, licensing, peering and other technical info) since 2001 - you're welcome to:
»www.callcentric.biz
Please note that ".biz" domain suffix at the end of the URL.

No, I'm apologizing upfront, I don't want to become a "normal" registered member of this site because my opinion will always be biased toward the company I work for (like above) and every and each time I may decide to post something here - I'll have to think about my "neutrality" (or rather - absence of); I closely follow this forum during last 5 years, I'm going to continue doing so, but my personal participation will still be limited to [only] posting some information about the company when there is a concern that something is misinterpreted or highly [wrongly] guessed.

Thanks a lot for "kudos" (as well as multiple high scores from other subscribers) - such a score is really what we're targeting for. I really appreciate your input.]]> http://www.dslreports.com/forum/remark,21083407 Tue, 09 Sep 2008 16:23:26 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21076987 rugby : I just ported to Callcentric, and they were caught completely unaware the port was happening last Friday, so they didn't provision the # through their system. Unfortunately they don't have support on the weekends so my office # was down until about noon today as they rushed to get it working for me. I give them kudos for helping me as fast as they did, but there is no support on the weekends at all from what I can tell.]]> http://www.dslreports.com/forum/remark,21076987 Mon, 08 Sep 2008 15:26:29 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21076381 anon : I had Vonics for a year contract. Had an issue with dropped calls. Vonics support would respond with just one email then forget it. Near the end of the contract, started account with Callcentric. I had the same issue with porting the number. It wasn't until I threatened FCC and BBB that they released the info. BTW, they got me for another years contract fees and won't respond to many cancellation requests.]]> http://www.dslreports.com/forum/remark,21076381 Mon, 08 Sep 2008 13:23:30 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21029532 nitzan : CallCentric's carrier should be able to push the port through if you can prove (bills, screen shots, etc.) that you own the number. It just takes longer.

If CallCentric won't do it - try another provider.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,21029532 Fri, 29 Aug 2008 22:25:13 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,21029420 wangy2005 : I am trying to port my number from Vonics to CallCentric. The number was originally ported from Sunrocket to Vonics last year. CallCentric just told me that my request was denied and the reason is very weird.

=== Quote ===
Instead of YOUR name and address listed, they have "Vonics Digital" as the EU (end user) name, and probably Vonics Digital's business address.
=============

Has anyone met the same problem before? I have left a message to Vonics customer service. But I don't expect to hear from them since I have never heard any feedback from them for my inquires.

Is there anything I can do to get my phone number back?]]> http://www.dslreports.com/forum/remark,21029420 Fri, 29 Aug 2008 22:01:45 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20911922 anon :
said by irsles :

I am researching other VOIP providers. I moved from Sunrocket to this ..... I'm afraid my next choice could be worse!!
Consider CallCentric, CallWithUs, VoicePulse, Inphonex, others are around too.

Or choose a couple of providers and use MySipSwitch to easily access them.

(And everyone seems to be saying that VOIPo will be great when it actually comes out. But remember, during the Civil War, President Lincoln finally got tired of waiting for General McClellan).]]> http://www.dslreports.com/forum/remark,20911922 Thu, 07 Aug 2008 00:34:44 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20909772 anon : I have been having problems for the last 4 days with Vonics as well as suffering thru the last few months of problems. No answer on their phone numbers, of course no surprise there never was. I have sent numerous e-mails to all e-mail addresses and have not received a single reply. I didn't receive the message about the switch either. I can receive calls but cannot make any outgoing calls. I am researching other VOIP providers. I moved from Sunrocket to this ..... I'm afraid my next choice could be worse!!]]> http://www.dslreports.com/forum/remark,20909772 Wed, 06 Aug 2008 17:19:06 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20904328 dmbmar : It would be nice if they actually answered the phone. Can't even call them to cancel my service!]]> http://www.dslreports.com/forum/remark,20904328 Tue, 05 Aug 2008 17:50:36 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20904280 anon : On the main page of the Vonics website, under the heading of Latest Company News, the most recent news is about 18 months old (February of 2007).

And that's their own website!]]> http://www.dslreports.com/forum/remark,20904280 Tue, 05 Aug 2008 17:41:00 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20904169 anon : Well, I don't think they've given up yet.

Monday morning, I had no service, and by mid-afternoon decided they probably had failed to pay their service provider for July, and had been cut off. I could log on to their website, but couldn't get the page for reporting a problem. As usual, they didn't answer their phones. The calls immediately dumped into the answering machine.

By late afternoon, I had chosen a replacement voip provider and signed up.

Late Monday night, I received an email, saying that I was in a group of customers being moved from an old switch to a new switch, and my service would be interrupted for a few hours Monday morning while that was being done.

As I was reflecting on their incredible ineptness in the communication department, I received another email, this time from their "technical team", saying the work was finished, and that I should power down my adapter for about 10 minutes, so that when powered up again, it would download the new software, and I would be good to go.

I did, it did, and my service is up, steady as a rock, with really good voice quality. ]]> http://www.dslreports.com/forum/remark,20904169 Tue, 05 Aug 2008 17:20:23 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20903419 HuManatee : No Vonics service last three days, wth is going on? Guess it's time to look for a new voip service :( The pain will be over soon for vonics like a downed horse; one shot to the head.]]> http://www.dslreports.com/forum/remark,20903419 Tue, 05 Aug 2008 15:15:17 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20732257 dmbmar : As mentioned above, I ordered VoicePulse to get away from the seemingly shaky Vonics. Received by new adapter last night. Plugged it in and within 30 seconds I had dial tone. Nice when it works to the way it is supposed to. Now let's see how long it takes to port my number - I faxed my request to VP this morning.]]> http://www.dslreports.com/forum/remark,20732257 Wed, 02 Jul 2008 14:56:44 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20732221 anon : My phone started working again yesterday morning. I was able to make and receive calls yesterday and this morning. But it just went down again about 10 mins ago.]]> http://www.dslreports.com/forum/remark,20732221 Wed, 02 Jul 2008 14:50:42 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20720207 anon : I filed a complaint with the BBB in San Francisco several weeks ago (after I switched away from Vonics). I just got an email back from the BBB with this:
---
We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business.
---
The address they used was the registered address posted in this thread. So, while it doesn't confirm that Vonics is dead, it certainly doesn't look good.]]> http://www.dslreports.com/forum/remark,20720207 Mon, 30 Jun 2008 11:14:37 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20705752 anon : Has anyone been able to actually talk to anyone at Vonics in the last several days? I have been on the phone for hours with their machine and left many messages. I have also written several emails.

There is noone alive and Vonics. And, after their representative gave out all of our email addresses, it is easy to see they only have about 500 customers. My theory is that they fired everyone there and are now waiting until the beginning of the month to charge everyone's card one more time before cutting and running.

Stay away from Vonics.
Klyndt]]> http://www.dslreports.com/forum/remark,20705752 Thu, 26 Jun 2008 23:46:07 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20685643 dmbmar : I looked at a lot of things. VoicePulse has a plan for just under $16/ month that has unlimited local calling and 200 minutes long distance. Since my kids almost never call long distance, this was the best fit.]]> http://www.dslreports.com/forum/remark,20685643 Mon, 23 Jun 2008 12:38:37 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20674951 Russell_ :
said by dmbmar See Profile :

I do exactly the same thing. Vonics (from SunRocket), is my backup - and my kids' line. I use VT as my primary line. Now, moving to VP for my backup.
Have you considered Future-Nine for your backup?
--
Russell]]> http://www.dslreports.com/forum/remark,20674951 Fri, 20 Jun 2008 20:42:24 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20674840 dmbmar : I do exactly the same thing. Vonics (from SunRocket), is my backup - and my kids' line. I use VT as my primary line. Now, moving to VP for my backup.]]> http://www.dslreports.com/forum/remark,20674840 Fri, 20 Jun 2008 20:09:17 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20674831 nitzan : Totally agreed- while as a provider we try to do everything we can to ensure as close to 100% uptime as possible (unlike Vonics, we actually DO have a plan B! lol) - things do happen, and no provider can guarantee 100% uptime. Even the big guys have outages.

As such, you'd be more than wise to make full use of your 2-port adapter (if you own one) and put at the very least a pay-as-you-go provider on the second line for backup purposes. :)

That way you're "outage-proof" AND you have a nice backup if your current provider disappears from the face of the earth a la SunRocket...
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20674831 Fri, 20 Jun 2008 20:07:14 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20674566 anon : Re: Vonics gone?

I, too, went to Vonics from Sunrocket, and have had service outages at times, but when it has worked, I have been satisfied with the voice quality.

I have been somewhat frustrated that my friends would see "Sunrocket DID" instead of my name when I call them; however, once I explained to my friends that I had changed my name to Sunrocket DID, none of them complained again, so that issue was solved.

The recent outages in May and June seem to have been the final straw for quite a few of those posting in this thread.

And, when Vonics explained that the cause of the outages was their ISP prematurely cutting them off after learning that they were in the process of changing to a new, larger, ISP, and that they have been trying desperately to overcome the consequences of that unexpected cut-off, some posters retorted that they were stupid to have not had in place a redundancy of their system servers with another ISP to carry them through such an occurrence. I agree. How many of those posters took their own advice?

My service with Vonics costs me $218, taxes included, for 15 months of unlimited calling in the U.S. and Canada. That comes to $14.53 per month, which, even considering these recent outages, is a bargain in my book.

My "redundancy" voip service, located in Michigan, with 100% up-time, costs me $12.95 per month, including taxes, for unlimited inbound and 500 minutes outbound in the U.S. and Canada.

The two completely unrelated full-featured phone services cost me a total of $27.48 per month, which is still less than the cost of my former landline without long distance service.

This arrangement allows my wife to be comfortable (she must have a phone in her ear or she is uncomfortable), and I can still use a phone when I need to. When Vonics is down, we still have reliable phone service, and my wife can stick her cell phone in her ear while at home just like she does whenever she's driving.

My Vonics service is paid up until November, so I'm planning to hang in there with them until then to see if they get their act together. If not, others are available.

My advice: Don't put all of your eggs in one basket. It doesn't cost much to have the convenience of two unrelated phone services, and you will have the redundancy necessary to survive outages on the part of either of them.

Bear in mind, too, that your internet service can be interrupted, cutting off both phones. For this, I use a pre-pay cell phone service which has excellent coverage (by using the Verizon network). For $25, I get 300 minutes, which do not expire for 120 days, and carry-over if any amount more are added before the 120th day. If one doesn't need that many, $10 buys 83 minutes with same deal on expiry and carry-over.

Well, there's my story and my advice. I used to charge for advice, but I'm retired now, so take it for free. I hope it helps someone.]]> http://www.dslreports.com/forum/remark,20674566 Fri, 20 Jun 2008 19:09:26 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20673877 dmbmar : That's exactly what I did - printed what I could. Signed up with VoicePulse - I'll see how it goes. It's too bad I have to leave - the service was great for the first 7 or 8 months, but the last month or so has been unreal. It's one thing to have an outage - but 3 multiple day outages in under a month is simply intolerable. ]]> http://www.dslreports.com/forum/remark,20673877 Fri, 20 Jun 2008 17:00:46 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20670887 anon : I think they might be but I'm not sure about all those fee when I signed up about a week and a half ago it was 19 per month for unlimited in USA and 15 dollars more for world call so with tax and stuff its about 37 or 38 but now the price went up to 24 (I guess I got lucky) and then its another 15 for world call so with tax it should hit about 42 or 43 a bit pricey but hey you can't beat 60 countries of calling for free.

The website is »https://voiceline.net2phone.com/ its part of net2phone which is also owned by IDT. So far I have had no problems with the service and calls are always connected even international which is usually what the line is used for and its been great so far.

Porting and everything was quick and simple, did everything over the net no paper work or forms to fill out or anything just sign up get the box and hook it up and you're on.

Great service now I just need to figure out what to do with 9 months of vonics service lol

Good Luck to everyone. ]]> http://www.dslreports.com/forum/remark,20670887 Fri, 20 Jun 2008 01:33:08 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20668907 chuck_brown : The Vonics web site allows me to log in again. Time to print your latest bill (with your name, address, and phone number) so you can get it ported to another company...

Better hurry before their network takes a crap once again.]]> http://www.dslreports.com/forum/remark,20668907 Thu, 19 Jun 2008 18:04:30 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20667432 goodchefro :
said by Raki :

I switched to Voiceline by IDT....
Is this the same company whith the "PennyTalk" TV commercial spot?
Do they charge also on Voiceline 49 cents fee for any connected call, 99 cents/month service fee, and 90 cents fee for each phone card call made from a pay phone when you're out of town?

Anyway, $ 37/month for unlimited and 60 countries sounds pretty good.By the way, can you please point to that 60 countries included plan?
I cannot find more than 27 included countries at 3.9, 4.7, or 6.9 cents/minute depending on what plan you are.]]> http://www.dslreports.com/forum/remark,20667432 Thu, 19 Jun 2008 13:07:38 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20666748 Retired2PA : I was surprised to read the email from Vonics regarding yet another service outage. I didn't know about it since I switched to another carrier after last month's fiasco. I just couldn't put up with their incompetence any longer.

We had a medical emergency when their service was out. We live on top of a mountain so our cell phones also have no service. Fortunately our neighbor still had a land line and we were able to call for help.

My advice is get rid of Vonics before you experience a similiar situation. Why pay for a service that you don't get. ]]> http://www.dslreports.com/forum/remark,20666748 Thu, 19 Jun 2008 10:42:57 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20665699 anon : I switched to Voiceline by IDT right before all this happened. I guess I was one of the few lucky ones. I just got tired of the dropped calls and service problems vonics was giving me. I still can't even log onto my account on their website but w/e I don't really care though it sucks that I still have 9 months of service that I'll have to throw out. Now i'm on the month to month plan I learned from these pre-paid plans from SunRocket and now Vonics.

So far voiceline has been great and the call quality is actually better compared to vonics and I'm paying like 37 a month for unlimited calling in America, and 60 other countries. Haven't seen anything that can beat that so far.

Good luck to everyone who's still on vonics.]]> http://www.dslreports.com/forum/remark,20665699 Thu, 19 Jun 2008 02:08:07 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20665526 anon : ..I pulled the trigger.....switched service today. Bye Vonics - YOU SUCK!]]> http://www.dslreports.com/forum/remark,20665526 Thu, 19 Jun 2008 01:00:09 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20663717 Bill44130 : My Vonics adapter wasn't locked in the first place.
When I was beta testing AxVoice I was using the line 2 on the adapter for AxVoice. You might want to double check to make sure it is locked. Both Services worked great on the adapter. ]]> http://www.dslreports.com/forum/remark,20663717 Wed, 18 Jun 2008 18:32:11 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20663506 dmbmar : I would do that if I could unlock it. Suggestions?]]> http://www.dslreports.com/forum/remark,20663506 Wed, 18 Jun 2008 17:51:39 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20663498 gregc73 :
said by arbpro :

Anyone know if any provider will ship to Costa Rica?
Just keep the Vonics adaptor and find a service that will allow for BYOD. Vonics is so screwed up, I highly doubt they'd know if you sent them back the equipment or not.]]> http://www.dslreports.com/forum/remark,20663498 Wed, 18 Jun 2008 17:49:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20661780 anon : Are all you chicken littles still running for cover? :)]]> http://www.dslreports.com/forum/remark,20661780 Wed, 18 Jun 2008 12:04:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20661296 anon : I have had Vonics for almost 2 years. Big Mistake! Every month there is an outage. And customer service? Well, there is NONE. My problem with changing providers is that I live in Costa Rica and most providers want a US address. Anyone know if any provider will ship to Costa Rica? ]]> http://www.dslreports.com/forum/remark,20661296 Wed, 18 Jun 2008 10:39:05 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20660579 anon : At least you have service. I've had no dial tone for 17 days and can't get anyone to call back. Except for yesterday, I'm able to forward the calls to my cell by unplugging the box, but I'm going to go over my allotted cell plan minutes.

I want to cancel my account with Vonics, but I can't get any response from anyone (or use more cell minutes trying!)

Vonics website was still down this morning (7 EDT)]]> http://www.dslreports.com/forum/remark,20660579 Wed, 18 Jun 2008 07:25:48 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20659428 tommyt : Got service back about 9:45pm - total outage at least 48 hours. Website is up, but cannot log on to my account yet.

Vonics absolutely amazes me. Classic case of putting all their eggs in one basket - and despite having major outages multiple times, they don't change. Looks like the phone service, their own support lines, website and e-mail all on the same server, so if there is an outage EVERYTHING vanishes.

This is the last time for me. Fortunately, I have MagicJack and a GrandCentral account to fall back on while I get another service. Yesterday was one of my busiest out-going call days ever and MagicJack worked flawlessly.]]> http://www.dslreports.com/forum/remark,20659428 Tue, 17 Jun 2008 22:53:01 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20658936 anon : At least PP has a short term deal also. DON'T SEND EMAILS TO ALL OF THE VONICS' EMAIL ADDRESSES ("Reply All) which were attached to the Vonics Notice from today... I'm getting way tooooooo many. See you at PhonePower.....]]> http://www.dslreports.com/forum/remark,20658936 Tue, 17 Jun 2008 21:21:47 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20656311 Bill44130 : I don't understand what is going on with Vonics from August of last year till about April the service just worked. This line is used by the kids. This line racks up hours and hours of usage a month no complaints.

I hope that they can work through their issues quickly it is fast becoming a pain.]]> http://www.dslreports.com/forum/remark,20656311 Tue, 17 Jun 2008 13:46:17 EDT Re: Deal or no deal? http://www.dslreports.com/forum/remark,20656250 dmbmar : Agreed - but if the new provider is no better than the old one, I don't want to be on the hook for 18 months!]]> http://www.dslreports.com/forum/remark,20656250 Tue, 17 Jun 2008 13:33:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20656237 SpeedDragon :
said by dmbmar See Profile :

After reading the TOS for PhonePower, I am concerned that there is (i) no trial period, and (ii) no prorated refund if you cancel before the end of the term. So, to get their best deal (18 months for $199 plus taxes/fees), you are really hanging out there. Their cost on a month to month or short term pre-pay (3 months) is not that great of a deal compared to other offers in the market.
You can try VoiceStick N2N plan and then upgrade to a regular plan later.
--
SpeedDragon]]> http://www.dslreports.com/forum/remark,20656237 Tue, 17 Jun 2008 13:31:25 EDT Re: Deal or no deal? http://www.dslreports.com/forum/remark,20656206 RockyBB :
said by dmbmar See Profile :

is not that great of a deal
folks with no service have more important issues to worry about other than the "deal." They should be aware of the deal, but it should no longer be criteria number one when selecting a replacement provider.]]> http://www.dslreports.com/forum/remark,20656206 Tue, 17 Jun 2008 13:28:08 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20656143 dmbmar : After reading the TOS for PhonePower, I am concerned that there is (i) no trial period, and (ii) no prorated refund if you cancel before the end of the term. So, to get their best deal (18 months for $199 plus taxes/fees), you are really hanging out there. Their cost on a month to month or short term pre-pay (3 months) is not that great of a deal compared to other offers in the market.]]> http://www.dslreports.com/forum/remark,20656143 Tue, 17 Jun 2008 13:19:47 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20656093 discjoker :
said by BANDITT9 See Profile :

Does phonepower have virtual numbers? I went with Vonics after SR failed because they offered a virtual number. Which is great for me since I have family out of state.

Thanks
B
Not currently. I spoke with someone at Phone Power a few weeks ago and asked about virtual numbers. They say it is something they are working on. There is no "eta" though for that feature. ]]> http://www.dslreports.com/forum/remark,20656093 Tue, 17 Jun 2008 13:13:00 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20655892 anon : here is their cahced contact page

»209.85.165.104/search?q=cache:oV···=2&gl=us]]> http://www.dslreports.com/forum/remark,20655892 Tue, 17 Jun 2008 12:37:19 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20655834 BANDITT9 : Does phonepower have virtual numbers? I went with Vonics after SR failed because they offered a virtual number. Which is great for me since I have family out of state.

Thanks
B]]> http://www.dslreports.com/forum/remark,20655834 Tue, 17 Jun 2008 12:24:35 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20655277 discjoker :
said by jandke :

I switched to PhonePower a month ago... COULD NOT BE HAPPIER! I sacrificed 6 months of Vonic prepaid service to leave, but PP has a 6 months free deal. NOW I get VERY prompt Cust.Service, VERY reliable voip, a much better Website (almost as good as SunRkt), and English speaking reps. VERY VERY GOOD so far. No more Vonic's nonsense (like their last email: It displayed ALL their customer's email addresses -- go figure).
Yeah, PhonePower is where it's at. Switched to them from Viatalk and could not be happier. ]]> http://www.dslreports.com/forum/remark,20655277 Tue, 17 Jun 2008 10:32:01 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20655237 dmbmar : At least you got an e-mail! Still nothing. No service. No communication. Nothing. Good thing it's my kid's line - and she's at camp! ]]> http://www.dslreports.com/forum/remark,20655237 Tue, 17 Jun 2008 10:23:30 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20655217 anon : Got an email today that says they're still in business. I pasted it below:
------
Dear Valued Vonics Subscriber,
We sincerely apologize for the service outage that you are currently experiencing. We are diligently trying to get it fixed by our provider and partner.
This has caused loss of connection to all our main and backup networks causing us serious problems from service outage of Vonics business lines and yours. We were also unable to send out timely emails since access to all our mail servers was cut off. We are trying to get the service back up and running shortly. We hope to get this all fixed within next 12 hours.

We again apologize for the service interruption and sincerely appreciate your understanding and patience.

Regards,
Vonics Customer Service
-----
I didn't like the fact that I could see the entire TO list of addresses of all their customers.....]]> http://www.dslreports.com/forum/remark,20655217 Tue, 17 Jun 2008 10:19:03 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654906 BANDITT9 : I received the same email that bill44130 did. I emailed them last night asking if they had an estimate of how long the voip adapter would be down.

This morning the calls are back up and I am able to dial and receive calls. (crossing my fingers and holding my breath)

I'd get magicjack as a backup but they don't have WI area codes.

Thanks
B]]> http://www.dslreports.com/forum/remark,20654906 Tue, 17 Jun 2008 08:58:05 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654816 anon : You are right. They should not display all emails.]]> http://www.dslreports.com/forum/remark,20654816 Tue, 17 Jun 2008 08:28:29 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654801 anon : I switched to PhonePower a month ago... COULD NOT BE HAPPIER! I sacrificed 6 months of Vonic prepaid service to leave, but PP has a 6 months free deal. NOW I get VERY prompt Cust.Service, VERY reliable voip, a much better Website (almost as good as SunRkt), and English speaking reps. VERY VERY GOOD so far. No more Vonic's nonsense (like their last email: It displayed ALL their customer's email addresses -- go figure). ]]> http://www.dslreports.com/forum/remark,20654801 Tue, 17 Jun 2008 08:24:14 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654748 chuck_brown : This is enough for me. I received no e-mail and my Vonics service is still down. I'm near the end of my 14 month (1 year + 2 month bonus) pre-pay so I'm ready to cut my losses.

I've already configured my old SunRocket SPA to work on Callcentric. So far they seem to be pretty helpful. I think it's time to pay-as-I-go for awhile.

Adios SunRocket...

Adios Vonics...

Hola Callcentric!]]> http://www.dslreports.com/forum/remark,20654748 Tue, 17 Jun 2008 08:04:16 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654667 anon : We got the same message at 1:30 a.m. today (6/17) but our service is NOT up and hasn't worked since 6/1. I've left several messages (voice and e-mail) and this is the response I've gotten. Who is the "provider and partner"? I'm sick of it!]]> http://www.dslreports.com/forum/remark,20654667 Tue, 17 Jun 2008 07:29:00 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20654355 Bill44130 : My service is back up!

just got this email from Vonics:

Vonics Digital :: Service Interruption Notice

Dear Valued Vonics Subscriber,
We sincerely apologize for the service outage that you are currently experiencing. We are diligently trying to get it fixed by our provider and partner.
This has caused loss of connection to all our main and backup networks causing us serious problems from service outage of Vonics business lines and yours. We were also unable to send out timely emails since access to all our mail servers was cut off. We are trying to get the service back up and running shortly. We hope to get this all fixed within next 12 hours.

We again apologize for the service interruption and sincerely appreciate your understanding and patience.

Regards,
Vonics Customer Service ]]> http://www.dslreports.com/forum/remark,20654355 Tue, 17 Jun 2008 03:35:32 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20653847 anon : Is Vonics finally dead? no dial tone, no website? Anyone know their address in San Francisco. I was going to go down there and kick their door in to get my money back!]]> http://www.dslreports.com/forum/remark,20653847 Mon, 16 Jun 2008 22:53:48 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20653693 N9MD :
said by Sandbox Suites :

...Does anyone have their address in San Francisco. I was going to walk over there and demand my prepaid money back.
SS -- look 5 posts above yours -- chuck_brown posted the address you seek.]]> http://www.dslreports.com/forum/remark,20653693 Mon, 16 Jun 2008 22:26:47 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20653640 anon : June 16th.

Vonics website is down, no dial tone...again! Anyone have any idea if they finally went under. Wouldn't be surprised. Does anyone have their address in San Francisco. I was going to walk over there and demand my prepaid money back.]]> http://www.dslreports.com/forum/remark,20653640 Mon, 16 Jun 2008 22:17:54 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20653631 anon : That # is disconnected. What the hell is going on with Vonics? Why is their site down 93% of the time? Why can't they have any sort of explanation for things? This is so lame. ]]> http://www.dslreports.com/forum/remark,20653631 Mon, 16 Jun 2008 22:16:08 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20652462 chuck_brown : From their public contact page:
»who.godaddy.com/WhoIsVerify.aspx···nics.com

Administrative Contact:
..snip..
+1.5104594758

Technical Contact:
..snip..
+1.5104594758

I'll give them a call when I get home.]]> http://www.dslreports.com/forum/remark,20652462 Mon, 16 Jun 2008 18:04:40 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20652397 anon : Hi,
Same here, they seem to be gone.
I reported problems with International calls a week ago, they neevr answered ...
Vanished?]]> http://www.dslreports.com/forum/remark,20652397 Mon, 16 Jun 2008 17:51:27 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20651664 anon : Auri Saeed
Operations
(Cell) 415-341-2953
onlyauri@yahoo.com
auri@vonics.com

Babar
CEO
(Cell) 925-785-9768
bhamirani@yahoo.com
babar@vonics.com

!! Enough Said !! ;)]]> http://www.dslreports.com/forum/remark,20651664 Mon, 16 Jun 2008 15:43:11 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20650243 chuck_brown : I can't view the website. Calling any of their phone numbers produces a fast-busy. I began the porting process to another VoIP company this morning.

Here is their information (from Google cache) if anyone else needs it.

Vonics Digital USA
140 Second Street
2nd Floor
San Francisco, CA 94105

877-774-2460
sales@vonics.com

1-415-707-6100
Plan/Service questions


1-415-408-5400
bizdev@vonics.com

1-877-774-2470
support@vonics.com

1-415-707-6100
Report a Problem

1-877-774-2470
customercare@vonics.com

1-415-707-6100
Request Info

1-415-408-5401
babar@vonics.com ]]> http://www.dslreports.com/forum/remark,20650243 Mon, 16 Jun 2008 11:07:30 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20649916 RockyBB :
said by Confused1234 :

Are they finally dead for sure so that I could move on.
How unreliable does a car have to be before you replace it?]]> http://www.dslreports.com/forum/remark,20649916 Mon, 16 Jun 2008 09:36:15 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20649774 anon : Any news??
I have no service and the website is gone.
Are they finally dead for sure so that I could move on.]]> http://www.dslreports.com/forum/remark,20649774 Mon, 16 Jun 2008 08:54:02 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20629100 Dude : Dude you hijacked a thread of a company that "supposedly went under" without any confirmation]]> http://www.dslreports.com/forum/remark,20629100 Wed, 11 Jun 2008 20:21:31 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20628993 anon : According to their customer service they have been doing upgrades to their network as stated. Most of the customers in California are being affected the worst. You have to be realistic about the service you get for the price you pay. $15/month for unlimited calling is an incredible price. If you can't deal with phone service that works 90-95% of the time go back to paying $50 for unlimited service. Otherwise be flexible and enjoy the new technology.]]> http://www.dslreports.com/forum/remark,20628993 Wed, 11 Jun 2008 19:55:56 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20614584 anon : I have the same problem with them . I think they are going out of business with our money. I have no service over 6 monthe and paying for it. They do not response at all.]]> http://www.dslreports.com/forum/remark,20614584 Mon, 09 Jun 2008 11:22:50 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20588734 anon : We had about 1 week of service for the month of May and it hasn't worked at all in June. Sometimes the website is working for Vonics, but usually it's not. I've left v/m (when the phones at Vonics actually work)and e-mails, but no response.

We were able to forward our calls to my cell phone, by setting the Network Availability to it and unplugging the box, but that stopped working yesterday.

We're going wireless and giving up the whole VOIP thing asap!]]> http://www.dslreports.com/forum/remark,20588734 Wed, 04 Jun 2008 09:15:37 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20583948 zsundevil :
said by Maxdog23 :

Does anyone know what is really going on with Vonics......?
Service has been really bad last few weeks. No response from customer service to the emails I sent out and no one answering the customer service phone number either.

I also had an outage earlier today but the service was back on about 11am central time.]]> http://www.dslreports.com/forum/remark,20583948 Tue, 03 Jun 2008 13:46:39 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20582788 anon : Does anyone know what is really going on with Vonics......?]]> http://www.dslreports.com/forum/remark,20582788 Tue, 03 Jun 2008 10:16:34 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20582765 anon : It is June 3 2008 and Vonics is out again............Does anyone know the real story as to what is going on....]]> http://www.dslreports.com/forum/remark,20582765 Tue, 03 Jun 2008 10:12:18 EDT Re: Vonics gone? http://www.dslreports.com/forum/remark,20579984 anon : I remember several years ago when AT&T in Chicago lost their service at 10 S. Canal St. and a large part of the Chicago area lost service for 3 days.

I have had customers with dual fiber lines lose everything because even though they put in a backup line they both ran through the same CO and it had a fire.

Sometimes shit happens, even if you have contingency plans.
If Vonics learns from this, AND recovers form it, it will mean a much better company in the future.
I use Viatalk(cheap, but not reliable) AND have a Callcentric and Voicestick account for backup.]]> http://www.dsl