slow speeds
@alltel.net
| Windstream DSL speed
I have been a Windstream DSL customer for a few years now. The last six months has been terrible. Paying for 6M service and for the last month, I have only been getting about 300-500 kpbs speed. I have talk to the folks in India so many times that I have their scripts memorized by now! Then a couple of days ago I get a letter in the mail telling me that 12M service is now available in the area, only I can't even get 1M at the moment. That was pouring salt in the wound for sure!
No one seems to know when the latency problem will be fixed. I can't believe it would take them weeks upon weeks to fix the problem.
I am sure several others are having the same problems, too.
Any one have a US based phone number I can call to get some help? Thanks in advance. |
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JoshC1
join:2007-09-25
Sanford, NC
| Call the sales line and politely explain to them that you need "english speaking" tech support and they should help you out. Also, post your SNR/Atten. stats. You can locate those stats by typing 192.168.254.254 in your address bar. Username/Password is admin/admin. On the left hand side of the page, click on status and statistics. Click on DSL. Post those stats on your reply. Thanks =) |
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oneofmany
join:2008-02-15
Salina, KS | reply to slow speeds
If customer service fails to get you to an American rep, call the Windstream Action Line number. 1-800-222-6825. This is a great way to have an American call you back to get things resolved. Good Luck. |
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getting better
@alltel.net
| reply to slow speeds
I finally got ahold of someone in the US and they told me what is going on. I was told a month ago that basically what has happened is that my area has grown faster than what they could keep up with. They went from having 1000 people on a T1 line with all receiving high speeds to a situation where they can only get 24-30 people on a T1 line and get high speed.
They have been waiting on new equipment to be build and delivered. I was told today that the crew is expected to install this equipment by June 9th. Once this is done, I should be able to get 12M service if I want it. Just $5.00 bucks more a month for twice the speed. Seems like a sure bet, but I am leary of giving them more of my money because of the horrible customer service they provide.
The number by the way is 1-866-248-2533 option 3.
Crossing my fingers.....
Thanks for the info. |
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oneofmany
join:2008-02-15
Salina, KS | That must be a new number to use. It is one that I was not familiar with while working there. I'm sure it's a number they don't want to get out, but it is too late now. Good luck with everything. |
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