Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help. in Road Runner

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Fri, 06 Jun 2008 14:17:49 EDT

bret3d : I was able to set up speedtest.net's mini test on a laptop in Pittsburgh and had friend's in town try it out. One thing I have noticed is speeds are better in the morning (1000 kbps) then starting about 5pm they drop to around 300-500 on the speedtest and is less than that for practical use. The other thing is my 2 other friend's on RR got my lower speeds, but my friend using RR Biz class got 1618 kbps down during peak down time. Checking the traceroutes you can see his traffic is diverted around what I believe is the problem. Here are all our traceroutes.


To my house - 75.185.43.xxx
6/2/2008 7:34PM
Down: 346
Up: 497
  1     1 ms     1 ms     2 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     8 ms     9 ms     6 ms  96.236.150.1
  3     9 ms     8 ms    14 ms  G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
  4    16 ms    19 ms    15 ms  130.81.17.199
  5    16 ms    17 ms    15 ms  ge-6-1-5.pr0.dca10.tbone.rr.com [66.109.9.37]
  6    32 ms    20 ms    18 ms  ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
  7    24 ms    26 ms    62 ms  66.109.6.71
  8    37 ms     *        *     gig0-3-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.213]
  9    32 ms   161 ms    39 ms  gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
 10    32 ms    34 ms    32 ms  srp1-1.uparoh1-ybr2.columbus.rr.com [65.25.129.34]
 11    33 ms    34 ms    31 ms  gig0-3.uparoh1-ubr2.columbus.rr.com [24.95.86.142]
 12    61 ms    40 ms    39 ms  cpe-75-185-43-xxx.columbus.res.rr.com [75.185.43.xxx]
 
To Anita's house - 75.180.43.xxx
6/2/2008 8:14pm
Down: 459
Up: 478
  1     2 ms     1 ms     2 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    14 ms     8 ms     8 ms  96.236.150.1
  3     7 ms     6 ms     6 ms  G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
  4    15 ms    18 ms    16 ms  130.81.17.199
  5    15 ms    17 ms    17 ms  ge-6-1-5.pr0.dca10.tbone.rr.com [66.109.9.37]
  6    16 ms    16 ms    18 ms  ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
  7    24 ms    23 ms    24 ms  66.109.6.71
  8     *       37 ms     *     gig0-3-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.213]
  9    32 ms   145 ms    33 ms  gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
 10    31 ms    37 ms    36 ms  srp1-1.gvcyoh1-ybr1.columbus.rr.com [65.25.129.39]
 11    33 ms    36 ms    32 ms  gig0-2.gvcyoh1-ubr1.columbus.rr.com [24.95.84.202]
 12    38 ms    43 ms    42 ms  cpe-75-180-43-xxx.columbus.res.rr.com [75.180.43.xxx]
 
 
To Doug's house - 65.24.106.xxx
6/2/2008 11:45pm
Down: 559
Up: 479
  1     1 ms     2 ms     2 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     8 ms     8 ms  96.236.150.1
  3     7 ms     8 ms     9 ms  G5-1-120.LCR-01.PITBPA.verizon-gni.net [130.81.129.28]
  4    15 ms    15 ms    15 ms  130.81.17.199
  5    15 ms    15 ms    15 ms  66.109.9.197
  6    17 ms    17 ms    19 ms  ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
  7    23 ms    30 ms    27 ms  66.109.6.71
  8    27 ms    27 ms    28 ms  gig10-0-0.clmboh1-rtr1.columbus.rr.com [65.25.137.250]
  9    29 ms    29 ms    31 ms  srp1-1.powloh1-ybr1.columbus.rr.com [65.25.129.9]
 10    29 ms    29 ms    29 ms  gig0-2.powloh1-ubr2.columbus.rr.com [24.95.85.102]
 11    37 ms    35 ms    42 ms  cpe-65-24-106-xxx.columbus.res.rr.com [65.24.106.xxx]
 
To Bil's with biz.rr.com - 70.62.146.xxx 
6/2/2008 10:14PM
Down: 1618
Up: 966
  1     1 ms     1 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     7 ms     7 ms  96.236.150.1
  3     7 ms    10 ms     7 ms  G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
  4    14 ms    15 ms    14 ms  130.81.17.199
  5    16 ms    15 ms    17 ms  ge-6-1-4.pr0.dca10.tbone.rr.com [66.109.9.33]
  6    17 ms    19 ms   111 ms  ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
  7    30 ms    30 ms    31 ms  ae-3-0.cr0.nyc30.tbone.rr.com [66.109.6.29]
  8    30 ms    32 ms   106 ms  ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
  9   959 ms    57 ms    44 ms  ae-3-0.cr0.chi30.tbone.rr.com [66.109.6.25]
 10  1032 ms     *       50 ms  66.109.6.69
 11   199 ms    45 ms   153 ms  gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
 12   123 ms    44 ms    45 ms  srp1-1.wotnoh1-ybr2.columbus.rr.com [65.25.129.11]
 13    44 ms    45 ms    45 ms  network-024-095-086-198.columbus.rr.com [24.95.86.198]
 14    53 ms    51 ms    55 ms  rrcs-70-62-146-xxx.central.biz.rr.com [70.62.146.xxx]

Anybody else have any opinions on this? Do you think this is deliberate?

66.109.6.71 for us normal folk.
66.109.6.69 for business folk. Most of us to to gig5-0-0.clmboh1-rtr2.columbus.rr.com from there.

-Bret

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Fri, 16 May 2008 22:13:29 EDT

bret3d : Thanks for everyone's input.

Yes, it's a wireless laptop in my parent's basement attached by 802.11b wireless. I could get some stats from the wired computer if that hop worries you. But, as I said before, my issue hasn't been latency, it's throughput. Ping rates have always seemed reasonable and never line up with my use. Just tried to use the Slingbox and it peaked at 60kbps. Using Hotspot Shield gets my rates up to 500-1200kbps.

I did try to use the Slingbox early Wednesday morning (7:30am EDT). And surprisingly got rates around 400kbps. The best I've seen since November. So it's not completely unusable when everyone who uses the internet is asleep.

By the way, here is my FTP tests:

I set up an FTP server in my home network(RR) and exposed the port (21 I believe). I then remote controlled to my work (Time Warner Telecom) and downloaded a 40 MB test file. Results below

ftp> mget *.mkv
200 Switching to Binary mode.
200 PORT command successful. Consider using PASV.
150 Opening BINARY mode data connection for Sample.mkv (41279968 bytes).
226 File send OK.
ftp: 41279968 bytes received in 665.95Seconds 61.99Kbytes/sec.

61.99 Kbytes or 619.9 kbps is close to my 750 kbps upload speed so all is normal.

I then did the opposite and uploaded the file right back.

ftp> mput *.mkv
200 PORT command successful. Consider using PASV.
150 Ok to send data.
226 File receive OK.
ftp: 41279968 bytes sent in 220.61Seconds 187.12Kbytes/sec.

Also very successful.

Now I did the exact same thing remotely at my parent's house (Verizon Fios).

ftp> mget *.mkv
200 Switching to Binary mode.
200 PORT command successful. Consider using PASV.
150 Opening BINARY mode data connection for Sample.mkv (41279968 bytes).
226 File send OK.
ftp: 41279968 bytes received in 639.72Seconds 64.53Kbytes/sec.

All good. Now the final test to upload the file back to my house in Columbus, OH. I'll tell you right now I was never successful. I used ftp 4 times and it failed, but it didn't give me any speeds. So I used another program (WS_FTP) and this is what I got.

sending Sample.mkv as Sample.mkv (1 of 1)
TYPE I
200 Switching to Binary mode.
PORT 192,168,1,2,7,55
200 PORT command successful. Consider using PASV.
STOR Sample.mkv
150 Ok to send data.
! Send error: connection reset
Transmitted 1911808 bytes in 486.6 secs, (38.52 Kbps), transfer failed
! Receive error: Blocking call cancelled

It's going slower than a 56K modem and eventually dies. I think it's important to get something that can show a consistent stream because some traffic does make it, but it is not reliable.

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Thu, 15 May 2008 11:07:52 EDT

oldbuzzard :

said by bret3d :

I'll put my details and history below but here is the gist of the problem. I have "found" a ridiculously slow route from Pittsburgh to Columbus. Specifically from my parent's house to my house although there are other people who have been experiencing this problem. This has been going on since November of 2007. At the time, my parent's ISP was Comcast (15Mbps down/768kbps up) and I assumed it was Comcasts' fault. 3 weeks ago I convinced my parents to change to Verizon Fios (15Mbps down/15Mbps up) and the problem persists. I have Time Warner Road Runner Turbo (15Mbps down/768kbps up). Both our speeds most other places are fine. And anything I send them is fine. But if the data is being sent to me it goes to a crawl. I have not seen it go faster
than 200kbps and typically it's somewhere between 120kbps and 30kbps.
I've tried all times of the day.

I have called Time Warner Road Runner support twice in the last two weekends and given my sob story with no response. I've also called Verizon just to get them working on it even though I'm pretty sure it's not their fault.

I am not convinced this is not intentional. Something like this if it was a bad piece of hardware would have been fixed a while ago. I can get "around" this by using a VPN like my work or Hotspot Shield and I have seen speeds around 1200 kbps doing that.

My easiest way out of this is to change providers to WOW Cable (6Mbps down/1Mbps up) assuming all is fine there. But I have been a Road Runner subscriber since 1997 and have been very pleased with their customer service up to now.

Is there something else I can do to show Road Runner where to look? I've already given them the traceroutes and speed tests you can find from this thread( »www.slingcommunity.com/forum/thr···er-bad./ ). And if I can localize it and they choose to do nothing I would like to advertise that to everyone. They have yet to let me to talk to someone technical who is local.

Any help would be appreciated. I'm not a total novice but I'm nowhere near an expert.

Thanks.

-Bret

------------------------
traceroute from Pittsburgh(Verizon-Fios) to Columbus(RR-Columbus). 8th hop always drops at least one.

Tracing route to cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx] with TTL of 32:

1 5ms 1ms 1ms Wireless_Broadband_Router.home [192.168.1.1]
2 6ms 6ms 5ms 96.236.150.1
3 7ms 6ms 6ms G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
4 15ms 14ms 17ms 130.81.17.199
5 37ms 15ms 15ms ge-6-1-4.pr0.dca10.tbone.rr.com [66.109.9.33]
6 15ms 34ms 15ms ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
7 38ms 24ms 23ms 66.109.6.71
8 * 51ms * gig0-3-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.213]
9 54ms 45ms 32ms gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
10 31ms 31ms 34ms srp1-1.uparoh1-ybr2.columbus.rr.com [65.25.129.34]
11 48ms 34ms 35ms gig0-3.uparoh1-ubr2.columbus.rr.com [24.95.86.142]
12 97ms 97ms 113ms cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx]

Traceroute complete.

If the router was his problem it would impact every connection equally. If he only has problems to Pittsburgh, something other than the router is the problem.

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Thu, 15 May 2008 02:00:47 EDT

d0nni3q : The traceroute information looks decent. I'm getting 20ms to 24.95.86.141/24.95.86.142 on average, which is the hop before the cable modem in Columbus. I'm on the P11-3.LCR-02 FiOS circuit. Are you doing these trace routes over your wireless connection? Also, part of the problem might be your home router. 16ms to your LAN gateway isn't too good at all. You should be reaching the FiOS gateway router in 5ms:

1 192.168.5.1 (192.168.5.1) 2.057 ms 2.046 ms 1.983 ms
2 10.0.5.1 (10.0.5.1) 2.028 ms 1.983 ms 2.001 ms
3 L100.VFTTP-12.PITBPA.verizon-gni.net (71.182.131.1) 5.906 ms 3.976 ms 5.049 ms
4 P11-3.LCR-01.PITBPA.verizon-gni.net (130.81.55.188) 5.027 ms 3.155 ms 4.005 ms
5 130.81.17.199 (130.81.17.199) 12.950 ms 12.015 ms 12.953 ms

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Fri, 09 May 2008 08:59:54 EDT

bret3d : My folks are in Penn Hills, where I grew up. Here's the traceroute from this morning. As I said, these speeds have always been satisfactory.

Tracing route to pool-96-236-xxx-xxx.pitbpa.fios.verizon.net [96.236.xxx.xxx] with TTL of 32:

1 10ms 2ms 1ms 192.168.1.1
2 9ms 10ms 10ms 10.36.128.1
3 11ms 9ms 9ms gig2-2.uparoh1-ybr2.columbus.rr.com [24.95.86.141]
4 13ms 10ms 9ms srp8-1.clmboh1-rtr1.columbus.rr.com [65.25.129.61]
5 19ms 18ms 19ms network-065-025-137-253.columbus.rr.com [65.25.137.253]
6 27ms 30ms 34ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
7 35ms 36ms 45ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
8 56ms 65ms 60ms 66.109.9.34
9 34ms 39ms 30ms 130.81.17.196
10 37ms 35ms 40ms P14-0.LCR-03.PITBPA.verizon-gni.net [130.81.28.213]
11 39ms 39ms 36ms 130.81.129.29
12 42ms 38ms 40ms pool-96-236-xxx-xxx.pitbpa.fios.verizon.net [96.236.xxx.xxx]

Traceroute complete.

And to be fair, here's the traceroute back from this morning.

Tracing route to cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx] with TTL of 32:

1 16ms 7ms 1ms Wireless_Broadband_Router.home [192.168.1.1]
2 7ms 6ms 19ms 96.236.150.1
3 13ms 6ms 8ms G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
4 19ms 15ms 15ms 130.81.17.199
5 22ms 14ms 18ms 66.109.9.197
6 19ms 18ms 30ms ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
7 23ms 23ms 42ms 66.109.6.71
8 41ms * 37ms gig0-3-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.213]
9 31ms 33ms 35ms gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
10 33ms 34ms 31ms srp1-1.uparoh1-ybr2.columbus.rr.com [65.25.129.34]
11 36ms 32ms 31ms gig0-3.uparoh1-ubr2.columbus.rr.com [24.95.86.142]
12 42ms 41ms 42ms cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx]

Traceroute complete.

I can bring my ftp tests over to this forum if you would like. Thanks for any help.

-Bret

Re: [TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Fri, 09 May 2008 08:04:00 EDT

d0nni3q : Please post a return trace too: Columbus -> Pittsburgh. What part of PITT are you in? I'm out of the East Liberty CO.

Don

[TWC] Columbus, OH - Slow speed from Pittsburgh. Need help.

Thu, 08 May 2008 20:15:11 EDT

bret3d : I'll put my details and history below but here is the gist of the problem. I have "found" a ridiculously slow route from Pittsburgh to Columbus. Specifically from my parent's house to my house although there are other people who have been experiencing this problem. This has been going on since November of 2007. At the time, my parent's ISP was Comcast (15Mbps down/768kbps up) and I assumed it was Comcasts' fault. 3 weeks ago I convinced my parents to change to Verizon Fios (15Mbps down/15Mbps up) and the problem persists. I have Time Warner Road Runner Turbo (15Mbps down/768kbps up). Both our speeds most other places are fine. And anything I send them is fine. But if the data is being sent to me it goes to a crawl. I have not seen it go faster
than 200kbps and typically it's somewhere between 120kbps and 30kbps.
I've tried all times of the day.

I have called Time Warner Road Runner support twice in the last two weekends and given my sob story with no response. I've also called Verizon just to get them working on it even though I'm pretty sure it's not their fault.

I am not convinced this is not intentional. Something like this if it was a bad piece of hardware would have been fixed a while ago. I can get "around" this by using a VPN like my work or Hotspot Shield and I have seen speeds around 1200 kbps doing that.

My easiest way out of this is to change providers to WOW Cable (6Mbps down/1Mbps up) assuming all is fine there. But I have been a Road Runner subscriber since 1997 and have been very pleased with their customer service up to now.

Is there something else I can do to show Road Runner where to look? I've already given them the traceroutes and speed tests you can find from this thread( »www.slingcommunity.com/forum/thr···er-bad./ ). And if I can localize it and they choose to do nothing I would like to advertise that to everyone. They have yet to let me to talk to someone technical who is local.

Any help would be appreciated. I'm not a total novice but I'm nowhere near an expert.

Thanks.

-Bret

------------------------
traceroute from Pittsburgh(Verizon-Fios) to Columbus(RR-Columbus). 8th hop always drops at least one.

Tracing route to cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx] with TTL of 32:

1 5ms 1ms 1ms Wireless_Broadband_Router.home [192.168.1.1]
2 6ms 6ms 5ms 96.236.150.1
3 7ms 6ms 6ms G5-1-220.LCR-02.PITBPA.verizon-gni.net [130.81.129.92]
4 15ms 14ms 17ms 130.81.17.199
5 37ms 15ms 15ms ge-6-1-4.pr0.dca10.tbone.rr.com [66.109.9.33]
6 15ms 34ms 15ms ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
7 38ms 24ms 23ms 66.109.6.71
8 * 51ms * gig0-3-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.213]
9 54ms 45ms 32ms gig5-0-0.clmboh1-rtr2.columbus.rr.com [65.25.137.246]
10 31ms 31ms 34ms srp1-1.uparoh1-ybr2.columbus.rr.com [65.25.129.34]
11 48ms 34ms 35ms gig0-3.uparoh1-ubr2.columbus.rr.com [24.95.86.142]
12 97ms 97ms 113ms cpe-75-185-xxx-xxx.columbus.res.rr.com [75.185.xxx.xxx]

Traceroute complete.