Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL
| [Info] XP SP3 cripples some PCs with endless reboots
Installing Windows XP Service Pack 3 sends some PCs into an endless series of reboots, according to posts to a Microsoft support forum.
»www.computerworld.com/action/art···=9084418 |
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howie
Premium,MVM
join:2003-04-08
Little Falls, NJ | Wow, XP SP3 sounds like the next ME! 
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
 ·Optimum Online
 ·Vonage
| reply to Oleg
Hopefully the people here who are reporting the same issues will contact MS also. The more people who let them know there is a big problem, the more likely they will get on it and fix it ASAP.
I see the fix that bcastner  discussed for AMD processors in the other thread here is discussed in that article. |
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jabarnut
Light Years Away
Premium,MVM
join:2005-01-22
Galaxy M31
edit:
May 9th, @11:21AM
| reply to Oleg
said by howie :Wow, XP SP3 sounds like the next ME! LOL 
FWIW, I got it howie.
I know People have been saying that about Vista. (No comparison whatsoever, in either case).
Anyway, I guess I've been pretty "lucky".
I've installed SP3 on 4 different machines now with zero problems.
(Including my MCE Laptop...the same MCE that has produced a rather long thread of problems here).
Of course, one thing to note is that I don't own an HP, or the Asus Motherboard mentioned in the link.
However, all but one of the machines is AMD based....including the Laptop.
I also disabled all anti-malware protection before installing SP3, as suggested by Microsoft.
Just call me "lucky ol' Jabarnut". 
(Late edit) I wanted to add (after reading some of the posts since mine), that I agree there is really no pressing reason to install SP3 at the moment, simply because it exists.
Providing of course, that you're fully patched, with SP2.
I'll admit it...I just did it because I can.
But I will tell you one thing...I never would have done it without a full image of my existing configuration first.
Had I run into any serious problems, I'd simply resore my previous image.
After 10 minutes or so, my computers would have been running again as if SP3 never existed. (At which time I would have re-evaluated and taken it from there).
An imaging program is worth far more than it's weight in Gold, as far as I'm concerned.
(Sorry, a little OT, but worth mentioning none the less).
And if you'll forgive me for one more slightly OT comment.....one of the greatest advantages of installing this Service Pack sucessfully, is that you can post screenshots and brag about having SP3 installed, when others don't. 
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I had a life once.....now I have a Computer and a Modem. |
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kcazzie
One Of Jerry's Kids
Premium
join:2000-08-13
Morton Grove, IL
 ·AT&T Midwest
| reply to howie
I have two XPs PCs... Also a Vista and a Mac... Mac's (iBook) are so easy they basically just run, they're no fun... Just last week Bill Caster help me out with a problem on a pretty new Vista, thanks again Bill.. Now with my XPs... I have a new one I built and that was not a problem installing SP 3, also maybe because it's also pretty new... My wife's PC took a little time to -- found this »support.microsoft.com/kb/949377 that really helped...The problem ---> Service Pack 3 setup error. Access is denied. I followed the directions but noticed even if you disable AV/AS they are still running so go into task manager and close/ End Processes on all... Also go into your Start Up Manager and close all 3rd party programs, you want to make sure none of these will stop SP 3 from stopping/running... I'm NO authority, so if any one has a problem with this or can add to this please do... I hope this helps... |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | reply to Oleg
I have and older AMD64 CPU no problems. |
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bcastner
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Chevy Chase, MD
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edit:
May 9th, @01:03PM
| reply to La Luna
said by La Luna :I see the fix that bcastner discussed for AMD processors in the other thread here is discussed in that article. They quote Jesper Johannson extensively about the issue.
But did you also note in Jesper's Blog write-up (linked in the article above) who he said fixed his own computer?
»msinfluentials.com/blogs/jesper/···sp3.aspx |
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kcazzie
One Of Jerry's Kids
Premium
join:2000-08-13
Morton Grove, IL
·AT&T Midwest
| reply to Oleg
Also from Jesper Johannson article ...
Fortunately, I know Bill Castner, another Microsoft MVP, and he pointed me to a solution. It turns out that this computer is running an OEM OS image from HP. If you have an HP computer with a part number that ends with a 'z' you have an AMD-based computer. Other manufacturers have also shipped AMD-based computers, but it is unclear whether they have built their images the same way HP did. |
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punker
deleted by moderator
Premium
join:2004-06-21
Palmdale, CA
clubs: | reply to La Luna
Wow MY AMD COMPUTER WORKS FINE AMD 64 dual core and So Does MY AMD athlon XP
( SP3 installed on two Athlon Xp's)
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | reply to Oleg
I did clean Install on my'n. |
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bcastner
Premium,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
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| If you did a clean install using a retail version of XP (OEM retail, or just retail) you will not have the issue. The issue arose because some large box OEM computer manufacturers were using the identical image of XP for both Intel and non-Intel processors when preinstalling at the factory.
Just a note: this same issue happened with XP SP2. This is not a new thing at all. See the (rewritten yesterday) MS KB Article about the issue, originally released when the issue arose for Service Pack 2:
You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer
»support.microsoft.com/kb/888372
Best wishes,
Bill Castner
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | I know this.When i get a new OEM computer with pre installed OS and useless apps i always delete recovery partion and format HD. |
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dennilfloss
Liberal And Loving It
Premium
join:2001-09-09
Ottawa, ON
clubs: | reply to Oleg
SP1 and SP2 went smooth as butter but SP3 gave me the endless reboot problem so I'll skip it until the service pack is fixed.  |
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rick3475
join:2007-12-12
Au Gres, MI
·Charter Pipeline
| reply to Oleg
I had the same problem when I tried updating the first time. I ended up formating the hard drive and reloading windows XP, The same one that I erased by formatting. The next time It updated sp3 I had no problems. The only thing I did differewas to turn off virus protection during the update. |
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bcastner
Premium,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
edit:
May 9th, @04:10PM
| reply to dennilfloss
You can do as you wish, but there are several known causes for the reboot loop.
All are fixable.
The two that account for about 95% of all reported incidents are:
• The intelppm driver, the subject of this thread.
• The APCI BIOS issue, easily resolved by inserting a USB pen drive in the computer and restarting. This only needs to be done once.
I see no reason to avoid SP3. If you have an AMD processor, do the "Fix". It cannot harm anything.
If you reinstall and get the reboot loop still, then insert a USB pen drive or connect an external USB drive and restart the computer in Normal mode.
If you have any other cause for the boot loop, write down the full details of the error message you can see if you restart the computer, tap the F8 function key repeatedly, and choose to disable automatic restarting prior to choosing a Normal startup. This will stop the automatic restart so that you can view the actual Stop error details.
Start a new thread here and post the full error message and error code and I promise to help you resolve the issue.
But if you intend to wait until Microsoft fixes these issues, you are in for an infinite wait. The issues are not from Microsoft's actions, and their resolution would have to come from your original computer manufacturer and not Microsoft.
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MS-MVP 2004 - -2008, ASAP Member
Users Helping Users
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Cabal
Premium
join:2007-01-21
02101
| reply to Oleg
Additional coverage:
»www.informationweek.com/news/win···07600950
»www.itwire.com/content/view/18109/1023/
(courtesy of)
»tech.slashdot.org/article.pl?sid···/1258229
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Interested in open source engine management for your Subaru? |
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AB
Premium
join:2006-04-04
Leesburg, VA
| reply to bcastner
said by bcastner :. . I see no reason to avoid SP3. Actually, I do.
If a person has kept up with hotfixes and security patches since SP2, then what does SP3 really even bring to the table? Some (theoretically) enhanced networking capabilities? Is that it? And all in exchange for the chance to perhaps seriously trash the computer?
No thank you.
You're doing great work here, Mr. Castner, no doubt about it.
Unfortunately, most average stiffs don't visit DSLR or have a Bill Castner available to bail them out.
The risk/reward factor for the average person, at least at this point in time, is simply not worth it, imo.
Not worth it even with you around to help out.
Where's the value? Where's the additional stuff we don't already have? What is our motivation to install this, other than it simply 'being available'?
Lots of folks apparently think they're obliged to install this right now, for some reason.
Include me out.
Just my opinion, but hopefully a few folks might have some second thoughts about installing this merely because it exists.
But if you or anyone else can give me some genuine, valid reasons as to why I should be jumping all over this installation, I'm all ears. |
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Nanoprobe
Wandering in subspace
Premium
join:2003-05-11
Orlando, FL | ^^^^What he said^^^ |
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jhawk44
join:2006-10-19
USA
edit:
May 9th, @04:27PM
| reply to Oleg
Been running SP3 a little over a week, no problems here. |
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storm64007
Premium
join:2001-05-21
Freeport, NY
edit:
May 9th, @04:37PM
| reply to Oleg
It happened to my compaq presario with AMD an XP OEM.
Would not boot into regular mode- only safe mode.
Thanks to Bcastner he gave me the fix of going into registry and stopping the Intel process.
IMO- it was irresponsible for microsoft to release this as a critical update considering the millions of your "average joes" who have HP/Compaq computers with OEM XP an AMD processors. Most of your "average joes" have no idea how to go into their registry, boot up in safe mode, ect.
The fix to this was buried in "Help" files- again, 95 percent of your average person would have a hard time finding. If microsoft knew about this problem that would effect thousands-why in the world did they not post any obvious warnings at windows update up front and why was this not brought to attention during its beta phase.
Anybody reading this an still having a problem- this was the "fix" to do in registry
Click Start, click Run, and enter: regedit
Navigate to the "Start" value of the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\Services
\Intelppm
In the right panel, examine the value "Start"
Change the 'Start' value to 4 instead of its setting of 1. To do this, right click on the value "Start" in the right panel and choose Modify.
If it does not read: 00000004 then edit it so that it does.
(A value of 00000004 Disables the Service from startup.)
If the service value does not exist at all, that is good too.
The service should either be non-existent or disabled for non-Intel processors.
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