bobjohnson
Premium
join:2007-02-03
Titusville, FL
 ·Sprint Mobile Broa..
 ·RoadRunner Cable
 ·Vonage
| reply to hobgoblin
Re: National Helpdesk's Outsourcing
said by hobgoblin  :"Maybe in your area tier 3 is regional, but it is not in Hawaii." The Islands of Hawaii would probably count as a region. A tier Three group based in Hawaii would support the region of Hawaii. Hob Agreed and I will clarify for you... For example here in FL, if I call tier 1 support i get the bright house call center in melbourne which is for our county, if it is escalated to tier 2 I get the RR NHD in various areas, and if it is escalated to tier 3 I would get the regional call center in Orlando.. In Hawaii Oceanic Time Warner is the region which is all of Hawaii and you most likely would be calling the same center for tiers 1 and 3 support |
