mojowales
join:2008-04-17
Jefferson City, MO
 ·Embarq
| I would recommend reading the Embarq tech tread here at dslreports and contacting one of the people there. Lamont sure helped me get squared away. You can read about the stand alone dsl "dry loop" and have it in front of you when you talk to a customer service rep. When you call Embarq I would quickly ask for tech then tell them what you want and show that you know that it can be done, the techies will help you in my experience. Then when you inevitably get back to CA rep you can request what you know can be done. They will transfer you around or something to save face and then you are going to get stand alone. Mine was facilitated by the save department, even though I can't seem to get them to call me back now, via Lamont here. I wish you well as I am happy with the price and service now, I just hope that the CA people/marketing scheme get better because jumping through hoops and such is just not any way to conduct business. |
