[Other] trying to config a Polycom IP 500 for Quantumvoice in VOIP Tech Chat http://www.dslreports.com/forum/r20456932 en Mon, 06 Oct 2008 09:15:50 EDT Mon, 06 Oct 2008 09:15:50 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20469441 Stewart : You don't need a static IP with outbound proxy, but if you use the NAT IP option, that's what should be there.

Do you have Line 1->Server 1->Register set to 1?
If so, you should see an attempted register upon boot. If successful, the phone icon for the line button will be solid; if failed, hollow.]]> http://www.dslreports.com/forum/remark,20469441 Mon, 12 May 2008 11:42:41 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20469398 lolwhat :
said by [ Stewart See Profile :
]NAT IP should be your public IP (WAN IP of your router).

So I'm gonna have to have a static IP on my Internet access for this to work??? Crap.

I'll try to check those things you mentioned when I get home tonight. I didn't see REGISTERs going out.]]> http://www.dslreports.com/forum/remark,20469398 Mon, 12 May 2008 11:36:18 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20469261 Stewart : NAT IP should be your public IP (WAN IP of your router). However, I don't think that's your current problem. Does the second INVITE have an Authorization: header with a nonce tag that matches the nonce in the authenticate header of the first 407? If so, your phone is doing the right thing but the credentials are wrong (or QV doesn't have your account set up correctly). Make sure that Auth User ID is your 10-digit QV number and Auth User Password is the password you got from QV. It's possible that QV will reject the INVITE if you're not registered. Are REGISTER requests going out? Proper response? If still no luck, post screenshots of your config (mask personal info).]]> http://www.dslreports.com/forum/remark,20469261 Mon, 12 May 2008 11:06:47 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20468492 lolwhat : The outbound proxy is set correctly.

The INVITE looked like:

[phone number I'd like to call]@[phone's private IP]

I've put sipdr's IP in the NAT IP field of the phone's Web interface. It wouldn't let me put in the hostname, unfortunately. So, now the INVITE looks like:

[phone number I'd like to call]@[IP of the sipdr host]

Now, QV is responding to the initial INVITE with 100 (Trying), then immediately afterwards with 407 (Proxy Authentication Required). The phone then sends another INVITE, with the exact same response - 100, then 407 - and the phone fast-busies.]]> http://www.dslreports.com/forum/remark,20468492 Mon, 12 May 2008 06:43:54 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20468167 Stewart : Do you have Outbound Proxy set properly? I believe it's Address: sbc.quantumvoice.com
Port: 5082

Is this working correctly (INVITE, etc., sent to the above address)?

Number formatted correctly? e.g. INVITE 18666926447@sipdr.quantumvoice-sip.com
(must use 11 digit dialing)

If that's not it, I suggest that you set up e.g. SJphone on your PC and get it working. If you have trouble, it's probably your router; make a wired connection direct to the DSL modem and set up PPPoE on the PC. The PC will now have a public IP and the softphone should work with no trouble. You can then figure out the router settings needed for the SIP to pass, then making the Polycom work should be easy.]]> http://www.dslreports.com/forum/remark,20468167 Mon, 12 May 2008 02:19:35 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20464903 lolwhat : I took your ICS advice. I also found (in the phone's console, not in its Web interface) where to put DNS info. (I figured that since I had chosen DHCP, the phone would pull DNS that way, but OK...)

So, Wireshark is now showing me that the phone is able to lookup QV IPs in DNS and then send INVITEs, and QV is responding with status 100 (Trying)! However, nothing else gets exchanged until I hang up the phone - in which case, the phone sends CANCEL and QV responds with status 200 (OK). I also called QV's "24x7" tech support line, and they didn't answer... Grumble.

At this point, I wonder if the router's filtering something out...]]> http://www.dslreports.com/forum/remark,20464903 Sun, 11 May 2008 10:54:59 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20462730 Stewart : You may want to try Internet Connection Sharing instead of Bridging. That's because most recent wireless NICs don't support promiscuous mode, so unicast packets addressed to the Polycom's MAC address won't be received. If you have a USB or Cardbus Ethernet that you can plug into the laptop, that is another way to avoid the problem. For a sanity check, plug another PC or known working device into the laptop and verify that it can access the Internet and have its traffic logged as expected. (You will need a crossover cable unless at least one end is auto MDI/MDX; gigabit NICs usually are.)

If the above is not your situation:

Is the Address under Line 1, Server 1 a name or a numeric IP address. If the former, DNS is needed. Do you see any DNS requests? Is Register set to 1?]]> http://www.dslreports.com/forum/remark,20462730 Sat, 10 May 2008 19:15:39 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20462121 lolwhat : I tried to find an unmanaged hub - no dice. I did manage to setup a connection bridge on a WinXP laptop (phone plugged into laptop Ethernet jack, laptop wireless connected to router). However, if I'm reading Wireshark correctly, the only thing that the phone is doing is getting an IP from my router - nothing about even trying to setup a SIP connection. Dammit. All firewalls are turned off. Ideas?]]> http://www.dslreports.com/forum/remark,20462121 Sat, 10 May 2008 16:15:53 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457222 lolwhat :
said by Stewart See Profile :
Find a way to see the Polycom's traffic, e.g. with Wireshark
Good idea, I'll try that and report back.]]> http://www.dslreports.com/forum/remark,20457222 Fri, 09 May 2008 13:40:46 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457210 lolwhat :
said by RockyBB See Profile :
I would try to isolate any potential firewall and port issue
Yeah, I've tried several different things. We have DSL with PPPoE here, and the modem doesn't do PPPoE auth, so I can't just jack the phone straight into the DSL modem. It's as close as can be at this point.]]> http://www.dslreports.com/forum/remark,20457210 Fri, 09 May 2008 13:38:59 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457204 Stewart : IMO, don't work in the dark. Find a way to see the Polycom's traffic, e.g. with Wireshark, so you will know what's wrong. One way is with a old dumb (10 Mbps) hub. Another is with a managed switch. A PC with two NICs will also work -- you might have one with wired and wireless, or you may have a USB or Cardbus NIC that you can plug into a PC that has a built-in NIC.]]> http://www.dslreports.com/forum/remark,20457204 Fri, 09 May 2008 13:37:32 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457190 RockyBB : I would try to isolate any potential firewall and port issue, by plugging the phone into the broadband as close to the wall as possible ... disconnect everything you can on your side of the broadband modem (or T1 router) just to see if the phone can register. Or take it home and plug it directly into your DSL or cable modem. If the phone registers without all the work stuff in the way, then your network guy will have to help you troubleshoot. If the phone won't register with a clean IP connection, then QV will have to continue to help you.]]> http://www.dslreports.com/forum/remark,20457190 Fri, 09 May 2008 13:36:14 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457143 lolwhat :
said by RockyBB See Profile :
did you have to change the "server address"?
Yes.]]> http://www.dslreports.com/forum/remark,20457143 Fri, 09 May 2008 13:29:44 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457139 RockyBB : did you have to change the "server address"?]]> http://www.dslreports.com/forum/remark,20457139 Fri, 09 May 2008 13:29:14 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457128 lolwhat :
said by RockyBB See Profile :
did you have to make any changes at all?

Yes. The previous owner's settings were still in there, so I had to clear them out and put in the QV ones. Oh, and I've also reset the phone to factory defaults - although, to my surprise, it didn't clear out very much in the way of config.]]> http://www.dslreports.com/forum/remark,20457128 Fri, 09 May 2008 13:27:13 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457118 RockyBB : did you have to make any changes at all?]]> http://www.dslreports.com/forum/remark,20457118 Fri, 09 May 2008 13:25:51 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457098 lolwhat :
said by RockyBB See Profile :
Did QV guide you to change the server address so that it would communicate with their network?
Yes. As I mentioned, the QV tech support person said that he didn't see any problems with the config as shown in the phone's Web pages. However, he wasn't terribly familiar with Polycom phones.]]> http://www.dslreports.com/forum/remark,20457098 Fri, 09 May 2008 13:23:22 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457077 RockyBB : I rep Nuvio, and the Polycom 500 is one of the workhorses, so I have a little familiarity with it. Out of the box, the Polycom assumes that it will be on an internal network, like connected to an Asterisk or other IP-PBX. To use an outside service provider, the phone needs instructions to get onto the internet and search for the selected provider. Did QV guide you to change the server address so that it would communicate with their network?]]> http://www.dslreports.com/forum/remark,20457077 Fri, 09 May 2008 13:19:37 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457073 lolwhat : I just tried to change the line label. It still shows "SoundPoint IP" instead.]]> http://www.dslreports.com/forum/remark,20457073 Fri, 09 May 2008 13:19:06 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457043 lolwhat :
said by Stewart See Profile :
Do other line appearances (with other providers) work ok?
I don't have another provider.
quote:
Is your phone set up to fetch a provisioning file from QV? From your own server?
The previous owner used central provisioning of some kind, but I intend this phone to be completely standalone. It's unable to contact a boot server, if that's what you're looking for.
quote:
Do you know if register requests are going out? Responses coming in?
I have no good way to tell. :(]]> http://www.dslreports.com/forum/remark,20457043 Fri, 09 May 2008 13:12:46 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20457010 Stewart : Do other line appearances (with other providers) work ok?
Is your phone set up to fetch a provisioning file from QV? From your own server? Is it actually fetching the file, e.g. does the line button show a plausible label?

Do you know if register requests are going out? Responses coming in? If so, what error code? Before or after authentication?]]> http://www.dslreports.com/forum/remark,20457010 Fri, 09 May 2008 13:05:46 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20456996 lolwhat : I don't think so. The tech support guy at QV said that the phone apparently wasn't talking to any of the QV servers (SIP or otherwise) at all.]]> http://www.dslreports.com/forum/remark,20456996 Fri, 09 May 2008 13:03:22 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20456980 RockyBB : when the phone boots up, does QV attempt to over-write the previous carrier's configuration files?]]> http://www.dslreports.com/forum/remark,20456980 Fri, 09 May 2008 12:59:26 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20456973 lolwhat : Secondhand.]]> http://www.dslreports.com/forum/remark,20456973 Fri, 09 May 2008 12:57:58 EDT Re: [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20456965 RockyBB : was this phone set purchased new in a box, or second hand?]]> http://www.dslreports.com/forum/remark,20456965 Fri, 09 May 2008 12:56:45 EDT [Other] trying to config a Polycom IP 500 for Quantumvoice http://www.dslreports.com/forum/remark,20456932 lolwhat : I'm tearing my hair out at this point. I've already spoken with someone at QV, and - even after connecting to my PC and accessing the phone's built-in Web site - he didn't see anything obviously wrong. I've also turned off my router's firewall, and I've even put the phone in DMZ. No matter what, though, it simply won't register with QV at all. I'm welcome to ideas.]]> http://www.dslreports.com/forum/remark,20456932 Fri, 09 May 2008 12:51:11 EDT