RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| reply to lolwhat
Re: [Other] trying to config a Polycom IP 500 for Quantumvoice
I rep Nuvio, and the Polycom 500 is one of the workhorses, so I have a little familiarity with it. Out of the box, the Polycom assumes that it will be on an internal network, like connected to an Asterisk or other IP-PBX. To use an outside service provider, the phone needs instructions to get onto the internet and search for the selected provider. Did QV guide you to change the server address so that it would communicate with their network? |
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lolwhat
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join:2001-06-11
everywhere
 ·AT&T Midwest
| said by RockyBB  :
Did QV guide you to change the server address so that it would communicate with their network?
Yes. As I mentioned, the QV tech support person said that he didn't see any problems with the config as shown in the phone's Web pages. However, he wasn't terribly familiar with Polycom phones. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO | did you have to make any changes at all? |
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lolwhat
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join:2001-06-11
everywhere
·AT&T Midwest
edit:
May 9th, @01:28PM
| said by RockyBB :
did you have to make any changes at all?
Yes. The previous owner's settings were still in there, so I had to clear them out and put in the QV ones. Oh, and I've also reset the phone to factory defaults - although, to my surprise, it didn't clear out very much in the way of config. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO | did you have to change the "server address"? |
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lolwhat
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join:2001-06-11
everywhere | said by RockyBB :
did you have to change the "server address"?
Yes. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| I would try to isolate any potential firewall and port issue, by plugging the phone into the broadband as close to the wall as possible ... disconnect everything you can on your side of the broadband modem (or T1 router) just to see if the phone can register. Or take it home and plug it directly into your DSL or cable modem. If the phone registers without all the work stuff in the way, then your network guy will have to help you troubleshoot. If the phone won't register with a clean IP connection, then QV will have to continue to help you. |
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lolwhat
INSERT LOCAL LEGAL HERE
Premium
join:2001-06-11
everywhere
·AT&T Midwest
| said by RockyBB :
I would try to isolate any potential firewall and port issue
Yeah, I've tried several different things. We have DSL with PPPoE here, and the modem doesn't do PPPoE auth, so I can't just jack the phone straight into the DSL modem. It's as close as can be at this point. |
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