AntiSnipe
join:2000-11-01
Mesa, AZ
 ·Cox HSI
edit:
May 9th, @03:40PM
| [AZ] Connection Drops - Again.
It seems my month or 2 of somewhat reliable connection time has run out again. Looking at my upstream power, I'm thinking that would be the problem this time.
Who wants my MAC this time, or is it still on your note pad on your desk from last time? 
 |
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CoxTOC1
join:2007-05-15
Newport News, VA | I think the AZ guys probably still have your info. If they don't get up with you in a reasonable time frame let me know and I'll poke about. |
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AntiSnipe
join:2000-11-01
Mesa, AZ
·Cox HSI
edit:
May 9th, @03:54PM
| reply to AntiSnipe
Alright. Thanks a bunch.
That upstream power is really low is it not? Should be near 40? Just seeing if I am on the right track so far.
What is happening is my connection just goes completely dead every few minutes and stays that way until I reboot the modem. Web pages or cox email time out immediately as if my network cable was unplugged, but the lights on the modem remain on like normal. |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to AntiSnipe
Yup! That upstream is way-wacked!
--
Great success! High five! |
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AntiSnipe
join:2000-11-01
Mesa, AZ | I thought so. I'm actually surprised I am able to stay connected long enough to post here with it like that. |
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ginaav
join:2005-12-22
Tempe, AZ
| reply to AntiSnipe
I'm over in Tempe, and I'm experiencing similar issues. We were great for the last month or two, and just in the last week I've started getting dropped every morning. I was thinking it might be on my end, but perhaps it isn't after seeing this. My signals are good though. |
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SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs:
| reply to AntiSnipe
Things here are screwed up, too. Last time, the folks on here helped and sent a guy out who was excellent. Things seem to have changed. Now, they just tell me I have T3 issues (????) and to call in. Call in? What a freaking total waste of time. Frontline people are so dead brained. Reboot the modem. Take it off the router. Reboot the computer. If we come out, you might be charged xxx dollars.
They need to fox things on THEIR end. Nothing has changed on my end-NOTHING.
This bites.
How about some REAL help, folks? Please.
I am considering Qwest. |
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AZwldcats
Ummm That's Right
join:2001-02-20
Tucson, AZ
clubs: | A t3 error is a problem between your modem and The CMTS.
Could be the modem, house or plant, You need a tech out to investigate.
You could have a splitter or piece of cable going bad now that it is getting warm again..... |
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AZHSISUPPRT2
join:2007-11-01
Phoenix, AZ | reply to AntiSnipe
I'll check it out for you when I get back into the office on Monday for you AntiSnipe.
Thanks,
Chris@Cox Communications Arizona |
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AZHSISUPPRT2
join:2007-11-01
Phoenix, AZ
| reply to AntiSnipe
SMCinAZ,
Could you PM me your cable modem's HFC MAC address and I'll look into this for you?
T3's occur after the modem is online and gets it's first chance to talk to the CMTS and is trying to negotiate it's power level. It sends a communication to the CMTS and starts a T3 timer. If the modem hasn't received a response within 200ms the modem assumes the CMTS could not "hear" it so it boosts it's power level and tries to transmit again. It takes a number of these to occur before the modem will reset itself. These can normally be an indicator modem issues, wiring issues, or cable plant issues that would require a technician.
Thanks,
Chris@Cox Communications Arizona |
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AntiSnipe
join:2000-11-01
Mesa, AZ | Thanks Chris. |
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