adampak20
Premium
join:2007-07-19
Sarnia, ON
 ·Cogeco Cable
 ·Cogeco Voip
·Rogers Hi-Speed
 ·Rogers Portable In..
 ·Bell Sympatico
| reply to Deadpool
Re: trouble-some finding after readining here
Please, Dont try and make the situation worse then it is.
When I worked for bell they were fully aware of the fact that I frequented this site and attempted to assist customers with issues. I actually received praise for it.
Why would bell say, oh dont say you know what this site is, especially considering they have a direct forum for sympatico support?
Seems idiotic to me |
|
swashbuckle
join:2008-03-15
| said by adampak20  :Please, Dont try and make the situation worse then it is. When I worked for bell they were fully aware of the fact that I frequented this site and attempted to assist customers with issues. I actually received praise for it. Why would bell say, oh dont say you know what this site is, especially considering they have a direct forum for sympatico support? Seems idiotic to me The reason I was told is, there are no positive comments on this forum about Sympatico. Why, as a company, would Bell want to point customers to a forum about how much our service sucks, same reason I probably can't discuss the pros and cons of net neutrality on calls.
I'm on the verge of not caring if I get fired or not, but I still refrain from telling customers what's really going on.
Put it this way....I work for tech support, but I'm not a customer and never will be. |
|
adampak20
Premium
join:2007-07-19
Sarnia, ON
·Cogeco Cable
·Cogeco Voip
·Rogers Hi-Speed
·Rogers Portable In..
·Bell Sympatico
| Getting someone on the phone who would even mention this website would be a shot in the dark, Considering the amount of calls that I took, and escilations that I received due to various issues, never once did anyone ever mention this site.
for goodness sake, I never even heard of teksavvy until this forumn, and then only once did someone try and compare the 2(BS&TSI) while they were talking to me. Luckily I was familiar with prices/speeds/bw caps that Teksavvy offers.
It basically needs to come down to this.
This forum/site/whatever you want to call it is here to help people getting their issues solved.
If your issue cannot get solved using this website or any feature that this website offers(Sympatico or Teksavvy Direct) then find a way to get your issue resolved by speaking to the appropriate people, and not turning this site into a bash/flamewar which is exactly what appears to be happening.
Also, If you just do your job and stay out of the politics and remember its just a job, it shouldnt be a big deal
Either way, goodluck |
|
thirteenth
@videotron.ca
| reply to swashbuckle
said by swashbuckle :Put it this way....I work for tech support, but I'm not a customer and never will be. You are not the first Bell employee to state you don't use Bell products and never will.
Then again there are employee's here who will claim there is no throttle...
@LE, I don't think the "unlimited" was the point of the "trouble-some finding". |
|
erratic
@videotron.ca
| reply to adampak20
said by adampak20 :It basically needs to come down to this. Is that all it comes down to? Shall the forum close up now since the Direct forum is there now and hiding the Bell line (structure) problems?
Whatever comes out in the forums is in direct relation to Bell OWN doing, no one elses.
No one forced them to screw over people like they are so willingly and happily doing all the way to the bank.
Adam, If you don't like to see people upset about:
-the throttle,
-over-billing,
-non-fixed lines,
-reps lying,
-employee's who wouldn't touch the product they are paid to sell,
-erronious cancellation fee's,
-The privacy issues Bell forced,
-termination of peoples contracts for using what they bought
-People complaining about their contracts being changed w/o notice
and the list goes on and on and on.
Then may I suggest to you, Adam, that perhaps you ask for the creation of a forum (happyland maybe?) just for you to shield you from reality that Bell is putting people through, and so forth? To you people shouldn't voice their opinion, concern and show people there is another way other than Bell.
I think you were one of the people who claimed there was no throttle were you not? hmmm
Anyhow its off topic Adam, Maybe you would care to make a new topic called Happy-Land instead of posting off-topic in this one?
I don't think this was the point of the "trouble-some finding" anyhow. |
|
adampak20
Premium
join:2007-07-19
Sarnia, ON
·Cogeco Cable
·Cogeco Voip
·Rogers Hi-Speed
·Rogers Portable In..
·Bell Sympatico
edit:
May 11th, @02:50AM
| Ofcourse, you are ignoring my point, the purpose of the forumn, im not saying dont voice your concerns im saying stop bitching and complaining, there is a huge difference, Those who just come on here and complain about the throttling, then when deadpool and others approach them and try to assist them what do they say? You dont need my phone number, I shouldnt have to help you figure out why there is a problem.
Well shouldnt, couldnt, wouldnt, just stop complaining and try to help with the solution!
Like everyone says, put up or shut up.
that is all
edited for my bad typing skills |
|
Complain Bell
@bell.ca
| said by adampak20 :It basically needs to come down to this. This forum/site/whatever you want to call it is here to help people getting their issues solved. If your issue cannot get solved using this website or any feature that this website offers(Sympatico or Teksavvy Direct) then find a way to get your issue resolved by speaking to the appropriate people, and not turning this site into a bash/flamewar which is exactly what appears to be happening. said by adampak20 :Ofcourse, you are ignoring my point, the purpose of the forumn, im not saying dont voice your concerns im saying stop bitching and complaining, there is a huge difference, Those who just come on here and complain about the throttling, then when deadpool and others approach them and try to assist them what do they say? You dont need my phone number, I shouldnt have to help you figure out why there is a problem. Well shouldnt, couldnt, wouldnt, just stop complaining and try to help with the solution! Like everyone says, put up or shut up. that is all edited for my bad typing skills Stop complain or shut up is the a passive way to help Bell to continue doing bad things to their customers...
Why should we help the evil/devil/Bell to resolve the evil/devil/throttle problem just like you help the dark side? It is unethical isn't it.
So instead of helping the evil/devil/Bell to fix the throttling problem, they might find another solution is leaving Bell, and use all kind of media like this forum to complain, bitch, etc to help others leaving Bell too... as an effect, others long time loyal Bell customers will hear and leaving Bell (the Bell Q1 2008 result showing that)...
This is one of a very effective way to fix Bell problem, so Bell will see and change their behavior, fixing their problem faster in order to keep the customers...
»After 56 years Bell is out of my house
»Billing service & pactice ...
So continue complain, bitching, etc... will help others leaving Bell lol... |
|
adampak20
Premium
join:2007-07-19
Sarnia, ON
·Cogeco Cable
·Cogeco Voip
·Rogers Hi-Speed
·Rogers Portable In..
·Bell Sympatico
| Okay, I get where you are coming from but the majority of the people leaving sympatico are going to wholesalers, therefore bell is getting 20$ every month per user to do nothing, infact they are making more profit this way because they do not have to provide support/tools/features to the user.
So you are really hurting evil devil bell aren't you! |
|
Deadpool
Go Sens Go
Premium
join:2001-03-29
Canada
·Bell Sympatico
| said by adampak20 :Okay, I get where you are coming from but the majority of the people leaving sympatico are going to wholesalers, therefore bell is getting 20$ every month per user to do nothing, infact they are making more profit this way because they do not have to provide support/tools/features to the user. That's false actually. Provisioning wholesale users isn't "free" and neither is supporting them if any issues arise that need to be fixed. |
|
vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
·Look Communications
edit:
May 11th, @10:44AM
| reply to adampak20
said by adampak20 :Okay, I get where you are coming from but the majority of the people leaving sympatico are going to wholesalers, therefore bell is getting 20$ every month per user to do nothing, infact they are making more profit this way because they do not have to provide support/tools/features to the user. So you are really hurting evil devil bell aren't you! Individually, you're right. BUT: you drop the "devil's" internet, home phone, cell phone, satellite television, etc, and you go with someone else for these. Translation: they get $20/month instead of $160++/month from YOU. Now multiply by # of other disgruntled customers leaving makes the monthly total start becoming interesting.
The business notwithstanding, one eventually has to go back to a "source" for some kind of support, whether you like it or not. All the individual can do is make it more difficult to turn a profit.
Shareholders DEMAND return on investment. Continuous loss of profits & marketshare a happy shareholder does not make. |
|
