xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
 ·Windstream
 ·RoadRunner Cable
edit:
May 9th, @08:12PM
| [General] Phone troubles....
hello all, I'm new to this part of BBR. Anyhow, I'm having a little problem with our phone. My wife works from home. She is connected to her work via VPN. We have Windstream ADSL2, 6000Kbps /768Kbps, with phone in the package. We have a NEC internet phone thats plugged into a NETGEAR ProSafe VPN Firewall/router.
Her IT guy told her that all she needed was standard telephone service(VOIP), no long distance. Well, the way everythings hooked up she's supposed to be able to pick up the phone, dial an extension and connect directly to their home office. When we call a cell phone, a 1-800 number comes up. We also have our house phone, connected to the phone jack, which has our usual NC #.
My question is( after all that rambling) do we need to have long distance w/ our phone plan??? Or is something just not hooked up right?? ANY & ALL help is greatly appreciated!!! Thanks in advance!! |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
edit:
May 9th, @07:44PM
| can anyone help me?? LOL!! Please... I know this might be a real stupid question, but I just dont know the answer. |
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soitgoes2
join:2005-01-14 | reply to xxTRAGEDYxx
I don't quite understand your setup.
For starters:
What service is your NEC phone connecting to?
What phone plan are you talking about? |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
·Windstream
·RoadRunner Cable
edit:
May 9th, @07:53PM
| the nec phone is connected to my router. Well, I was talking about my phone plan through Windstream.
I just don't get it. My wife is supposed to be able to pick up the NEC phone, dial an extension and get the office in Texas. When I'm sitting here, I can see that people are on hold at the office in Texas. Why we can't call long distance, I'm not sure |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
·Windstream
·RoadRunner Cable
edit:
May 9th, @07:58PM
| reply to xxTRAGEDYxx
Ok, heres my set-up. the phone line is running to the modem(speedstream 4200). The modem is in bridge status. From modem it goes to NETGEAR PROSafe VPN Firewall w/8 ports. then to our computer. another ethernet cable is plugged into the NEC phone. we also have a regular phone plugged into the modem but that phone has a completly different # than the NEC. |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC | reply to xxTRAGEDYxx
ok, someone please help..lol...I have to try and get this right so my wife can work, thnx |
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no_one
@QWEST.NET
| reply to xxTRAGEDYxx
I have little knowledge. But I think you are trying to use the VPN to make calls thru the Texas office network?
VPN and VOIP are two different types of things. Sort of the same and not. VOIP can be done thru VPN thru PBX etc. thru the Texas office. So the Nortel phone when picked up should connect straight to the Texas office? Then all calls are placed and received thru the Texas office. If so I think you need to contact the IT guy again.
If it is stand alone VOIP just for you then it is your side. I believe you are implying a direct connection to the Texas office using their system???
More clarification is good. |
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no_one
@QWEST.NET | reply to xxTRAGEDYxx
"We also have our house phone, connected to the phone jack, which has our usual NC #."
More clarification here which phone jack where. On a netgear on a house wall how is this hooked up ? |
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Test99
Premium
join:2003-04-24
San Jose, CA
·DSL EXTREME
 ·InPhonex
| reply to xxTRAGEDYxx
I've read this thread a couple of times. I have no clue what your setup is. My sense is that other posters are equally confused, and that potential helpers are skipping the thread.
Suggestion: start over. Assume we know nothing about your problem. Tell us in a careful, logical sequence everything you know about the setup, about what you think should happen, and about what is actually happening.
I hear that you really need help. But we need to understand your situation before we can provide help.
--
50775@fwd.pulver.com |
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chpalmer
join:2002-11-18
Bremerton, WA | reply to xxTRAGEDYxx
And to add... If you had a VPN why couldnt you just use a VOIP phone to connect to your company system? Why would a secondary service be needed? |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
·Windstream
·RoadRunner Cable
| reply to xxTRAGEDYxx
ok, we called Windstream to order internet w/ static IP, and also phone. That was exactly what my wifes IT guy told her she needed. Up until yesterday, we've had a dynamic IP, and phone. The service is ADSL2.
Setup: A phone line runs from the phone jack to Speedstream modem. 1) ethernet cable to computer 2) phone line to a cordless phone with (704) 939-**** phone number. Basic service, no long distance.
Yesterday, Windstream FINALLY after 3 weeks of trying to get us our static IP, they do. My wife was told she needed a static IP in order to work from home, and they also sent her the NETGEAR PROSafe VPN Firewall FVS318(also a router).
Setup: Phone line from wall-jack to modem. the modem is in bridge mode. 1) ethernet cable to NETGEAR. 2) phone line to cordless phone. 3) ethernet from NETGEAR to computer. 4) ethernet from NETGEAR to NEC phone.
To my knowledge, we have the NETGEAR so that my wife can be directly connected to the Texas office and do so securely.(there is a office, but evrything is internet based; couple different websites that sell things)
They also sent her the NEC phone so that she can pick it up, dial an extension only and speak to her co-workers in Texas. There are a bunch of buttons for multiple lines on the phone, while on the phone with someone yesterday she asked why some were lit up, she was told it was people on hold(in texas)
We live in NC. When you pick up the NEC phone and dial my cell phone, the caller id shows a 1-800 number is calling. We can also use the cordless phone(w/ regular/NC number) at the same time as the NEC phone. One is plugged into the computer, the other is plugged into the phone jack.
At some point yesterday my wife picked up the NEC phone and called Texas. Now, she cannot. I'm not sure why she cannot dial long distance on the phone that is hooked up to the NETGEAR(ultimatly the internet). Although "I "belive the two phones have nothing to do with each other, I was asking if I got a long distance plan through my ISP, would that allow us to call long distance?
I hope I explained this more throughly. If not, please tell me what info you still need, and I'll be happy to post it. Thanks a million for all your help!!! |
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soitgoes2
join:2005-01-14
·Future Nine Corpor..
| said by xxTRAGEDYxx  : At some point yesterday my wife picked up the NEC phone and called Texas. Now, she cannot. I'm not sure why she cannot dial long distance on the phone that is hooked up to the NETGEAR(ultimatly the internet). Although "I "belive the two phones have nothing to do with each other, I was asking if I got a long distance plan through my ISP, would that allow us to call long distance? As you write, the two phones have nothing to do with each other. There is no technical reason why you actual need the 704-939-XXXX phone number (DSL is available on a dry or naked line without phone service). Having long distance service on your Windstream phone line will have no effect whatsoever on your VoIP phone line (the NEC phone).
When you say your wife "dialed Texas" did she use an extension number to call her office or did she dial the standard phone number?
You need to ask the company's IT support about her dialing procedures and what numbers are accessible from their VoIP service. |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC | she dialed a standard number. however, when they call her, they just dial her extension..
So, sounds like this is on their side, correct??
AND THANKS A MILLION!!! |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to xxTRAGEDYxx
said by xxTRAGEDYxx :I hope I explained this more throughly. If not, please tell me what info you still need, and I'll be happy to post it. Thanks a million for all your help!!! Like Test99 said on his post, i.e. My sense is that other posters are equally confused, and that potential helpers are skipping the thread. I have been monitoring this thread since your 1st post and completely confused. You tried to solve all problems at once. The key issue here is your VPN connection. Once you get this VPN connection working, I believe the NEC phone requires a VPN connection, then this problem will automatically resolve itself.
BTW, a static IP Address is NOT required (but recommended) by a VPN connection, AFAIK. Any IT guy tells you that a VPN requires a static IP Address really needs to go back to some training camps to learn more. 
--
Mazilo always prays for FREEBIES!
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC | reply to xxTRAGEDYxx
I'm just completely confused, because, we do not pay for VOIP. Also, she did dial a long distance at one point yesterday and now she can't. but like I said thanks for all your help!! |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
·Windstream
·RoadRunner Cable
| reply to mazilo
said by mazilo :said by xxTRAGEDYxx :I hope I explained this more throughly. If not, please tell me what info you still need, and I'll be happy to post it. Thanks a million for all your help!!! Like Test99 said on his post, i.e. My sense is that other posters are equally confused, and that potential helpers are skipping the thread. I have been monitoring this thread since your 1st post and completely confused. You tried to solve all problems at once. The key issue here is your VPN connection. Once you get this VPN connection working, I believe the NEC phone requires a VPN connection, then this problem will automatically resolve itself. BTW, a static IP Address is NOT required (but recommended) by a VPN connection, AFAIK. Any IT guy tells you that a VPN requires a static IP Address really needs to go back to some training camps to learn more. ok, well, i re-typed everything. i assume it's still not good enough. Sorry. As far as what her IT told her, I' not sure, I'm not an IT guy as you can see.LOL. To the best of my knowledge the VPN is working. I mean how could they dial her ext. if she/computer wasn't connected to their network |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| said by xxTRAGEDYxx :ok, well, i re-typed everything. I am sorry and I should have been more clear in my previous post. What I meant only your first few posts were pretty confusing. Your effort to re-word the problems had provided a better explanation. Otherwise, I wouldn't have responded to this thread. |
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soitgoes2
join:2005-01-14
·Future Nine Corpor..
| reply to mazilo
said by mazilo :BTW, a static IP Address is NOT required (but recommended) by a VPN connection, AFAIK. Indeed, one of the main uses of a VPN is for traveling employees who connect from different places. |
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soitgoes2
join:2005-01-14
·Future Nine Corpor..
| reply to xxTRAGEDYxx
said by xxTRAGEDYxx :I'm just completely confused, because, we do not pay for VOIP. That USB phone is a type of VoIP. |
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xxTRAGEDYxx
join:2008-03-14
Kannapolis, NC
·Windstream
·RoadRunner Cable
edit:
May 10th, @09:50AM
| reply to mazilo
well, thanks, I appreciate it. Sorry, I didn't give a better explanation, things have been crazy here, and my wife was riding me to find an answer. And the IT guy more or less told her she "HAD"to have, not reccommended, a static IP. I'm not sure why, he said the VPN, and being able to allow a specific IP access certain web sites for employees.
soitgoes: I'm not sure about USB. It's plugged in w/ethernet.
Just want to say, thanks alot for all the help!! |
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