descendant75
join:2004-01-31
Phoenix, AZ
| [AZ] internet speed
i just don't understand why if i have cox hsi lite and i am interested in trying another level service, why i could not go back to the lite service. especially if the other service does not fit my needs.(of course, i would pay for the other level while i use it).
customer service tells me it is because they don't have a lite service anymore (which is what i was told 6 months ago when i ordered it, but they gave it to me).
how can you tell a customer you don't have a service that they are currently receiving?
it feels like they would rather loose a customer than keep one that MIGHT stay on a $15.00 plan.
any ideas? |
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maxpower
join:2006-10-09
Providence, RI | I thought Internet Tools had a speed preview option for the lower tiers of service to try a faster one for free. Maybe it's not in all areas. |
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AZwldcats
Ummm That's Right
join:2001-02-20
Tucson, AZ
clubs:
| said by maxpower  :I thought Internet Tools had a speed preview option for the lower tiers of service to try a faster one for free. Maybe it's not in all areas. That is only if you have Value, Not for lite...
And you are grandfathered into light, If you stop it you will lose it.... |
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Zucson
join:2006-09-13
Tucson, AZ
| said by AZwldcats :That is only if you have Value, Not for lite... And you are grandfathered into light, If you stop it you will lose it.... Exactly. I've seen this type of thing a lot with cell phone service(I used to work in the industry). Old plans get grandfathered, and if you stick to them companies will usually let you stay on them indefinitely. But switch off even for a day, and a lot of the times their computer systems won't let you re-enter the same type of plan.
It kinda stinks for the customer, but companies do need to move on to other offerings and what not for various reasons. |
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