http://www.dslreports.com/forum/r20458722 en Fri, 21 Nov 2008 03:27:14 EDT Fri, 21 Nov 2008 03:27:14 EDT http://www.dslreports.com/forum/remark,20461014 laferri2 : I am not currently at home, I will grab the modem statpage and post them later.

The reason I didn't post my stat printout is that everything is blank, but I will put it up in case there is any usable information for you guys.

THe message I posted earlier is the message I get when I load up 192.168.1.254 and try to log in; everything is listed as blanks. ]]> http://www.dslreports.com/forum/remark,20461014 Sat, 10 May 2008 10:59:23 EDT http://www.dslreports.com/forum/remark,20460829 ArgMeMatey : If you haven't already done so, you might want to call AT&T again and see if somebody else there gets the same results. I haven't had a problem for years so I don't recall at what level of tech support they actually try to reach your modem.

You might post on a classifieds site (such as Craigslist) looking for someone with a spare DSL modem you could borrow. Or, see if a friend knows some geek who has one you could borrow for a few hours.

If you have access to the demarcation point (aka NID) in your apartment building and the wiring serving your apartment happens to be properly labeled, you can try hooking up the modem there to see what happens. However, especially in older buildings, this can be a long shot.

I'd guess that somebody grabbed your dialtone-less wire pair to fix somebody else's service, but that is not the kind of thing that usually happens at 11:00 PM (2300), whether by AT&T or your apartment building's wiring contractor.
--
USNG:
16TDN2870
Find your Lat-Long:
Geocoder]]> http://www.dslreports.com/forum/remark,20460829 Sat, 10 May 2008 09:53:40 EDT http://www.dslreports.com/forum/remark,20460677 lev : laferri2, if you don't answer what StillLearn asked, nobody's going to be able to help you.

You HAVE to post stats from your modem.]]> http://www.dslreports.com/forum/remark,20460677 Sat, 10 May 2008 08:54:20 EDT http://www.dslreports.com/forum/remark,20460636 laferri2 : -Nope, did not change the wiring. Also tried the modem in 3 other jacks with same wire, same result. Modem is now hooked into original jack.

If it's on my end, I think it has to be something in the apartment building, or a modem defect.

I don't have any other telephony or security systems. My system isn't home-run. ]]> http://www.dslreports.com/forum/remark,20460636 Sat, 10 May 2008 08:37:23 EDT http://www.dslreports.com/forum/remark,20460058 StillLearn : I had made some unwarranted guesses about that modem. So when you go to »192.168.1.254 what do you get? Don't post your email address, but is there some diagnostic info?]]> http://www.dslreports.com/forum/remark,20460058 Sat, 10 May 2008 00:57:42 EDT http://www.dslreports.com/forum/remark,20459474 justbits : Did you change the wiring when you moved from one jack to the other?
Maybe a wire came loose?
Have you tried moving back to the other jack?
Inspect the customer side of your NID. All you need is a screw driver. Are there any critters or other strange things in there?

Do you have a home-run? If you have a home-run, or any custom wiring, make sure that you only have 1 pair of wires at each point. There's a home-run guide out there that suggests that you bundle 4 pairs of wire of a CAT 5 cable together for each terminal. Don't do it. Only use 1 pair of the CAT 5 cable for DSL.

Did/do you have a telephone connected security system? Did you recently change that service in any way?]]> http://www.dslreports.com/forum/remark,20459474 Fri, 09 May 2008 22:17:24 EDT http://www.dslreports.com/forum/remark,20459390 anon : -I did move the modem from one jack to another yesterday morning; it worked fine from yesterday morning until 11am today.

-I added no telephone lines, and have no other telephony.

-I don't know anyone else with a DSL line. :(]]> http://www.dslreports.com/forum/remark,20459390 Fri, 09 May 2008 22:05:05 EDT http://www.dslreports.com/forum/remark,20459404 laferri2 : -I recently moved the modem from one jack to another, but it was working ok after the move.

-I have no other telephony, and don't have access to any other DSL routers. :(]]> http://www.dslreports.com/forum/remark,20459404 Fri, 09 May 2008 21:57:27 EDT http://www.dslreports.com/forum/remark,20459332 justbits : Did you recently make any changes to your telephone wires?
Did you add or remove a new telephone line connected device?
11am or 11pm?
Microfilters and telephones occasionally go bad. Try disconnecting all telephone line connected devices except for the DSL modem. What does the DSL modem do? If it's still not working, try running a direct telephone line from the NID test jack to your DSL modem. Does it work?

Can you borrow a friend's DSL modem? Hook it up. Does it act the same way? Maybe the modem has a loose internal connection (bad soldering)? I think there's a 1 year warranty that AT+T can handle for you on the hardware if it did fail. Otherwise, if you're desperate you can buy a spare modem at Best Buy... or if you're lucky, find someone who has a spare or one for cheap on ebay.

It's possible that a line technician goofed up your telephone line when repairing another telephone line. Unfortunately, they wont be able to figure that out without dispatching a technician. If you had voice telephone service and DSL, they'd have been able to figure out that kind of problem quicker: calling your telephone would result in infinite rings and no ring at your residence.]]> http://www.dslreports.com/forum/remark,20459332 Fri, 09 May 2008 21:41:43 EDT http://www.dslreports.com/forum/remark,20459055 laferri2 : Modem just says DSL is down and gives no information.

This is what it says:

DSL connection is down. Please check the following:

* Phone line is securely connected to your Device.
* DSL Sync light on front of your Modem is green and not blinking
* Filters have been installed on all phone jacks that have telephone devices connected to them.

Please try again to connect.
If problem persists, please contact the help desk.]]> http://www.dslreports.com/forum/remark,20459055 Fri, 09 May 2008 20:33:56 EDT http://www.dslreports.com/forum/remark,20458846 StillLearn : Replace the modem IP below with your modem's appropriate addresses if they differ:

In »192.168.0.1/statistics.htm, what are your
Max Allowed Speed (kbps)
SN Margin (dB)
Line Attenuation (dB)

?

In »192.168.0.1/log.htm what number does it say after the word hybrid? Is it the same each time?]]> http://www.dslreports.com/forum/remark,20458846 Fri, 09 May 2008 19:49:24 EDT http://www.dslreports.com/forum/remark,20458722 laferri2 : I have had my AT&T DSL up and running since January, I have a "3" Mbps dry-loop connection in Michigan, on a Motorola MSTATEA. It goes down intermittently, but generally works well. I use a Windows vista laptop behind a wireless D-link router.

Today at about 11pm it went down completely, after having worked well in the same setup for quite some time. The DSL light gives a blinky red. I called AT&T and apparently my line is working fine and they insist the problem is on my end; the only advice they gave me for solving the problem was to remove my CAT5 and phone wires, flip them around, and plug them back in. They told me I would have to have a tech come out and check the line, but the soonest I can have a tech come out is Wednesday, and it seems pointless as I am certain the problem is not on my end. So I am looking at a week til my tech appointment and then another week until they actually fix the problem.

I am really concerned about this as I am a college student and have online classes and homework assignments. I would appreciate any advice that any knowledgeable folks or AT&T guys can give.

One interesting note: Sometimes when I unplug my telephone line from the DSL and plug it back in, the DSL light starts blinking green like it is getting information and then immediately goes back to red. ]]> http://www.dslreports.com/forum/remark,20458722 Fri, 09 May 2008 19:15:34 EDT