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"You have reached Charter Communications. My name is Lianne. I am sorry to know that you're having issues with your services. I can certainly advise you as to how we can handle this.

First of all, I appreciate the effort in giving out your feedback so we can improve our customer service. We highly value our customers and you are a part in contributing to the success of the company as Charter journeys to help our customers in this field of technology.

Please be informed that your concern will be forwarded to the right department so proper measures will be considered.

Charter Communications has been working to provide better navigation and helpful links to your online account to assist you.

Some of the changes include:

· The ability to see your bill amount, due date and link for Pay Now as soon as you login using your username and password.

· Charter messages – that will be used to notify you of pertinent information and helpful links.

I need you to please go to www.charter.net and click Pay Bill.

If you want a good discussion with your issue, please contact us over the phone (1-888-438-2427) or you may use Chat Live .

If you have any additional questions, please let me know.

I would also like to encourage you to visit our website, www.charter.com for further information and assistance regarding any of your services. There are self-help options available for you there.

Thank you for your e-mail submission to our website! Have a wonderful day!

Sincerely,
Lianne
Charter E-mail Support Team"

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