Le
@acanac.net
| Billing service & pactice ...
1/ I signed a yearly contract with Bell, with the condition "unlimited download", but every month they overcharged me, then I have to call Cust Serv to fix the amount. Why every month ? Because if the sales rep (who promissed) did not go to the computer EVERY month to set the right amount, the bill will print out wrong. Observation : Bell has a management team, has computer analysts and programmers... How do they accept such a practice that waste time for customer and low level staff ? In the meantime, if the client neglects to call / rectify the bill, Bell continue to book higher revenue... that helps overstating the business during talk with the ONT Teacher fund.
2/ My brother had a contract DSL low speed with Bell, at a price not-cheap. Not being a techni, he did not compare and question at all. When he noticed the internet was slow, he asked to increase the bandwidth. Bell cancelled the old contract, charged him 100$ cancellation fees, then suggested to him a "higher" DSL contrat at higher price. Observation : Client had to pay penalty when he stayed with Bell and took a higher-class service. In the meantime, Bell book higher revenue.
Both of these accounts switch to acanac.com, and they pay less than half each month. They avoid the hassle of calling Bell EVERY month to help Bell doing their work.
Observation : The sales dept at Bell is adopting the fly-by-night measures for short-term result. This is a systematic scheme applied for the general client population, not a mistake or decision by the low level staff. Their clients saw that, they left, and they will leave.
3/ When a sales rep called me to invite back to Bell, I told him I still wait for the refund of the "over-charged". He avoided to work on that subject, but still insisted I will get better benefits if he booked the sale RIGHT-AWAY. There were other promises thown-in also ...
Observation : Bell has achieved their transformation into a FOR-profit organization. In a low manner.
Their DSL works, price is high, client will be over-billed consistently. |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
 ·Bell Sympatico
| Did you see this FAQ: »Bell Canada Internet FAQ »I'm not able to get my problem resolved. Who do I call now? That is where I would refer you to when you had billing issues. It may be too late now but I have called them myself and it didn't take long for them to resolve the issue and to my complete satisfaction.
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My Canada includes Quebec. |
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freeMoney
@bell.ca
| reply to Le
For every customer that has their bills auto paid, more money for bell. For every customer that doesn't take the time to look over every bill, more money for bell. So in reality how much are you really saving if you have to look over every bill, if it's incorrect take time out of your day to call billing and go through hoops to have it credited back. Hell I'd be willing to guess at least of 15% of Sympatico's customers time is worth more than calling billing every damn month. |
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qweloo
join:2007-10-04
h3p 2c4
·Bell Sympatico
edit:
May 10th, @04:30PM
| reply to Glen1
The point of the OP is that it should have never happened at all in the first place. I would never put up with having to call every month for a rebate. One hour of your time is worth much more than 30$ or 15$ or whatever the rebate is. And when I was a BS customer, one hour calls were not exceptional when you have to argue about billing problems trust me.
These problems are not the exceptions. They are the norm with similar posts every week, week after week of the same kind of horror stories. If the executive office or the proper management level dont know about the problems yet you can only conclude that either they dont want to see the problem and fix it or they are incompetent or they have other conflicting interests like increasing their revenue numbers. I dont see any other conclusions. This is not a problem of support or tech. It is a management problem. Bell is a mismanaged company lacking any sense of vision. Their leaders are plain vanilla corporate bureaucrats not visionaries with compelling innovative ideas. But they try to convince themselves they are to justify the salaries. Thats the crux of the problem and hopefully it will change when they are taken over.
What the Bell techs should do is print out at work every thread they see week after week and pass it on to their superiors (if that is not being done already)
You can show people the most obvious things but if they dont want to see, they wont see it until what they want to see (ie revenues) start doing things that makes them take notice. |
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LE
@acanac.net
| Re: Billing service & practice ...
Yes Qwelco. Honesty is a matter of principle. Bell management did not demonstrate Honesty, they ordered the staff below to play that game (see messages above) with the clients, and the scheme goes on and on.
The scheme to bilk clients was planned for, was accepted by senior managers, was ordered for execution ... Otherwise how can the (simple) employee dare to let it happen ?
Dear consumers, just say BYE to Bell ! |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to qweloo
Re: Billing service & pactice ...
Precisely the reason to call the executive offices of Bell and explain what the problem is and that you want it resolved now. Having to call every month is wrong. Calling that number is the way to rectify the situation, not allow it to "fester" like a sore. I have called them myself and they assisted me...I got it done.
--
My Canada includes Quebec. |
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qweloo
join:2007-10-04
h3p 2c4
·Bell Sympatico
edit:
May 10th, @11:29PM
| Yes but the real question is what is being done by the excutive office and the management level to solve the problem and not merely dealing with this on a case-by-case basis which is what appears to be happening.
Everybody can recognize that dealing with this on a case by case basis is just a band-aid and short term solution for a service with 2 million subscribers. What is the long term solution ? what is the vision of the service ? or is management sleeping at the switch big time ? or maybe this is their vision (very narrow tunnel vision if it is) and it is not the work of some rogue csr rep like they want the public to believe ?
Again like I said when the problem is recurring and you hear it week after week, it is a management problem not a support or tech problem. |
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