[Connectivity] What's left for me to do ?? Our of Ideas. in Comcast HSI http://www.dslreports.com/forum/r20461079 en Thu, 04 Dec 2008 11:53:12 EDT Thu, 04 Dec 2008 11:53:12 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20469153 Joedub :
said by Johkal See Profile :

It doesn't matter what configuration you use, as long as the signal levels are acceptable.
This is true. The reason you put it off the first splitter is to try to maintain signal integrity for example keep the downstream power up and transmit level down.

Now onto my other point. If you have not had techs out there who have climbed the pole, checked MER, BER, and ingress then you have not even began to look intot his problem. it could be as simple as a bad fitting behind a wall plate of a TV kicking back really bad ingress. There are so many different things that can happen.]]> http://www.dslreports.com/forum/remark,20469153 Mon, 12 May 2008 10:47:35 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20465648 italiansmoke : Your numbers are good!

Request a new modem/splitter, have a tech check the wiring outside the home, or consider trying another computer. Like you have said, you have exhausted most, if not all of your options. All thats really left is my 3 suggestions, going through the process again(narrowing down), or canceling the service.

Sorry, I can't be more helpful or optimistic. But you have received quality suggestions above. If, after all your trying, you still haven't found the solution, it seems tough to be anymore helpful.]]> http://www.dslreports.com/forum/remark,20465648 Sun, 11 May 2008 14:30:05 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20465552 axelrose : I am finally at a loss for words since I've tried everything including having a new line dropped....? :(
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!"]]> http://www.dslreports.com/forum/remark,20465552 Sun, 11 May 2008 14:03:34 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20465217 EG : Your stats remain in spec. I suspect that power levels / SNR are not the cause of your issue. Just the fact that you have been going over and over on this for the past couple months without resolution seems to rule them out.]]> http://www.dslreports.com/forum/remark,20465217 Sun, 11 May 2008 12:22:15 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20464695 Johkal : It doesn't matter what configuration you use, as long as the signal levels are acceptable.
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/]]> http://www.dslreports.com/forum/remark,20464695 Sun, 11 May 2008 09:43:45 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20464676 axelrose :
said by Joedub See Profile :

It should go 2 way to three way. One leg off the 2 way feeds the 3 way then the other leg of the 2 way feeds the internet.
So based on these cable modem values you feel things are not hooked up correctly?

Downstream Value
Frequency 579000000 Hz
Signal To Noise Ratio 37.7 dB
Power Level -4.0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 30000000 Hz
Power 46.8 dBmV

thanks
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!"]]> http://www.dslreports.com/forum/remark,20464676 Sun, 11 May 2008 09:36:13 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20464526 Joedub : It should go 2 way to three way. One leg off the 2 way feeds the 3 way then the other leg of the 2 way feeds the internet.]]> http://www.dslreports.com/forum/remark,20464526 Sun, 11 May 2008 08:24:54 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20463014 axelrose : Thank you]]> http://www.dslreports.com/forum/remark,20463014 Sat, 10 May 2008 20:42:29 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20462998 anon :
said by axelrose See Profile :

said by Anon123 :

Since you've tried all the normal channels have you tried calling the executive escalation help line?
What method what I use, who would I ask for when calling, how would I phrase my request??

Also, would this be the regular 1 800 comcast number?

thanks
If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive Complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700

They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700]]> http://www.dslreports.com/forum/remark,20462998 Sat, 10 May 2008 20:38:02 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461358 axelrose :
said by tdumaine See Profile :

said by axelrose See Profile :

Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong.
Uh ya....

The leg on the 1st splitter that goes to the 2nd, eliminate that splitter(meaning the intenet/tv, 2nd splitter).

That split needs to go on a tv leg of the 1st splitter. I dont think it'll be the miracle fix, but not sure if anyone else suggested this
Are you saying my internet connection needs to come off of the 7dB leg of that 3-way splitter? Not the 3db leg?

Also this »Cable Modems and Wiring Issues »What's the best configuration for HSD with two other TVs?]]> http://www.dslreports.com/forum/remark,20461358 Sat, 10 May 2008 12:27:01 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461329 tdumaine :
said by axelrose See Profile :

Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong.
Uh ya....

The leg on the 1st splitter that goes to the 2nd, eliminate that splitter(meaning the intenet/tv, 2nd splitter).

That split needs to go on a tv leg of the 1st splitter. I dont think it'll be the miracle fix, but not sure if anyone else suggested this]]> http://www.dslreports.com/forum/remark,20461329 Sat, 10 May 2008 12:18:28 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461255 axelrose : Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong.
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!"
Click for full size
]]> http://www.dslreports.com/forum/remark,20461255 Sat, 10 May 2008 12:03:34 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461120 axelrose :
said by Anon123 :

Since you've tried all the normal channels have you tried calling the executive escalation help line?
What method what I use, who would I ask for when calling, how would I phrase my request??

Also, would this be the regular 1 800 comcast number?

thanks
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!"]]> http://www.dslreports.com/forum/remark,20461120 Sat, 10 May 2008 11:28:25 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461110 anon : Since you've tried all the normal channels have you tried calling the executive escalation help line?]]> http://www.dslreports.com/forum/remark,20461110 Sat, 10 May 2008 11:26:36 EDT Re: [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461105 EG : Cancellation ?]]> http://www.dslreports.com/forum/remark,20461105 Sat, 10 May 2008 11:24:51 EDT [Connectivity] What's left for me to do ?? Our of Ideas. http://www.dslreports.com/forum/remark,20461079 axelrose : »Tech installed a New Line to house, now what??

I've done everything you guys have told me to do, I've done all those tweaks and tests many of you asked me to do.
I still have a 1MEG connection, no joke, from 2pm to 4am every single day.

What is left for me to do at this point? :huh:

thanks for your assistance. :)
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The 1st Amendment of the US Constitution protects the 1st Amendment of the US Constitution. "From my cold dead hands!"]]> http://www.dslreports.com/forum/remark,20461079 Sat, 10 May 2008 11:18:08 EDT