Anon123
@comcast.net | reply to axelrose
Re: [Connectivity] What's left for me to do ?? Our of Ideas.
Since you've tried all the normal channels have you tried calling the executive escalation help line? |
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axelrose
Neutral Human
join:2005-05-25
Chattanooga, TN
 ·Comcast
| said by Anon123 :
Since you've tried all the normal channels have you tried calling the executive escalation help line?
What method what I use, who would I ask for when calling, how would I phrase my request??
Also, would this be the regular 1 800 comcast number?
thanks
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!" |
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axelrose
Neutral Human
join:2005-05-25
Chattanooga, TN
·Comcast
| Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong.
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The 2nd Amendment of the US Constitution protects the 1st Amendment. "From my cold dead hands!" |
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tdumaine
join:2004-03-14
Redmond, WA
·Comcast
| said by axelrose  :Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong. Uh ya....
The leg on the 1st splitter that goes to the 2nd, eliminate that splitter(meaning the intenet/tv, 2nd splitter).
That split needs to go on a tv leg of the 1st splitter. I dont think it'll be the miracle fix, but not sure if anyone else suggested this |
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axelrose
Neutral Human
join:2005-05-25
Chattanooga, TN
·Comcast
edit:
May 10th, @12:30PM
| said by tdumaine :said by axelrose :Just to be clear on how my LINE comes into the house I made this very crude diagram. PLEASE tell me if you see something wrong. Uh ya.... The leg on the 1st splitter that goes to the 2nd, eliminate that splitter(meaning the intenet/tv, 2nd splitter). That split needs to go on a tv leg of the 1st splitter. I dont think it'll be the miracle fix, but not sure if anyone else suggested this Are you saying my internet connection needs to come off of the 7dB leg of that 3-way splitter? Not the 3db leg?
Also this »Cable Modems and Wiring Issues »What's the best configuration for HSD with two other TVs? |
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Anon123
@comcast.net
| reply to axelrose
said by axelrose :said by Anon123 :
Since you've tried all the normal channels have you tried calling the executive escalation help line?
What method what I use, who would I ask for when calling, how would I phrase my request?? Also, would this be the regular 1 800 comcast number? thanks If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive Complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700
They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700 |
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axelrose
Neutral Human
join:2005-05-25
Chattanooga, TN | Thank you |
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