qweloo
join:2007-10-04
h3p 2c4
 ·Bell Sympatico
edit:
May 10th, @04:30PM
| reply to Glen1
Re: Billing service & pactice ...
The point of the OP is that it should have never happened at all in the first place. I would never put up with having to call every month for a rebate. One hour of your time is worth much more than 30$ or 15$ or whatever the rebate is. And when I was a BS customer, one hour calls were not exceptional when you have to argue about billing problems trust me.
These problems are not the exceptions. They are the norm with similar posts every week, week after week of the same kind of horror stories. If the executive office or the proper management level dont know about the problems yet you can only conclude that either they dont want to see the problem and fix it or they are incompetent or they have other conflicting interests like increasing their revenue numbers. I dont see any other conclusions. This is not a problem of support or tech. It is a management problem. Bell is a mismanaged company lacking any sense of vision. Their leaders are plain vanilla corporate bureaucrats not visionaries with compelling innovative ideas. But they try to convince themselves they are to justify the salaries. Thats the crux of the problem and hopefully it will change when they are taken over.
What the Bell techs should do is print out at work every thread they see week after week and pass it on to their superiors (if that is not being done already)
You can show people the most obvious things but if they dont want to see, they wont see it until what they want to see (ie revenues) start doing things that makes them take notice. |
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LE
@acanac.net
| Re: Billing service & practice ...
Yes Qwelco. Honesty is a matter of principle. Bell management did not demonstrate Honesty, they ordered the staff below to play that game (see messages above) with the clients, and the scheme goes on and on.
The scheme to bilk clients was planned for, was accepted by senior managers, was ordered for execution ... Otherwise how can the (simple) employee dare to let it happen ?
Dear consumers, just say BYE to Bell ! |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to qweloo
Re: Billing service & pactice ...
Precisely the reason to call the executive offices of Bell and explain what the problem is and that you want it resolved now. Having to call every month is wrong. Calling that number is the way to rectify the situation, not allow it to "fester" like a sore. I have called them myself and they assisted me...I got it done.
--
My Canada includes Quebec. |
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qweloo
join:2007-10-04
h3p 2c4
·Bell Sympatico
edit:
May 10th, @11:29PM
| Yes but the real question is what is being done by the excutive office and the management level to solve the problem and not merely dealing with this on a case-by-case basis which is what appears to be happening.
Everybody can recognize that dealing with this on a case by case basis is just a band-aid and short term solution for a service with 2 million subscribers. What is the long term solution ? what is the vision of the service ? or is management sleeping at the switch big time ? or maybe this is their vision (very narrow tunnel vision if it is) and it is not the work of some rogue csr rep like they want the public to believe ?
Again like I said when the problem is recurring and you hear it week after week, it is a management problem not a support or tech problem. |
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