Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
 ·Bell Sympatico
| reply to qweloo
Re: Billing service & pactice ...
Precisely the reason to call the executive offices of Bell and explain what the problem is and that you want it resolved now. Having to call every month is wrong. Calling that number is the way to rectify the situation, not allow it to "fester" like a sore. I have called them myself and they assisted me...I got it done.
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My Canada includes Quebec. |
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qweloo
join:2007-10-04
h3p 2c4
·Bell Sympatico
edit:
May 10th, @11:29PM
| Yes but the real question is what is being done by the excutive office and the management level to solve the problem and not merely dealing with this on a case-by-case basis which is what appears to be happening.
Everybody can recognize that dealing with this on a case by case basis is just a band-aid and short term solution for a service with 2 million subscribers. What is the long term solution ? what is the vision of the service ? or is management sleeping at the switch big time ? or maybe this is their vision (very narrow tunnel vision if it is) and it is not the work of some rogue csr rep like they want the public to believe ?
Again like I said when the problem is recurring and you hear it week after week, it is a management problem not a support or tech problem. |
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