Elementz
join:2008-05-11
Orlando, FL
| [ Bright House] CFL - RR - Issue
Is anyone else having an EXTREME latency issue today? Ive done the norm, cycle/reset modem and can't seem to ping FDN's network faster than 400+. Of course I call Brighthouse and they have NO clue what they are doing. So they are sending a tech out tomorrow...
Sigh, I wish this company had a clue on what real troubleshooting was, or some real monitoring software for their network. |
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nursemike
join:2001-10-14
Palm Bay, FL | Slow as snot here in Palm Bay. It's been this way since 5 a.m. Must be a knot in the cable somewhere.  |
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Elementz
join:2008-05-11
Orlando, FL | Cool so as I suspected its a network issue and not something with my line or modem.
Oh for the record I do DSL tech support and have done it since DSL was rolled out in Orlando, so I have a bit of knowledge on internet connectivity.
:P |
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Spaghetti
@rr.com | reply to Elementz
Yea crazy ping here in Orlando  |
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Elementz
join:2008-05-11
Orlando, FL
| Red
5/11/2008 5:43:56 AM
CENTRAL FLORIDA DIVISION
That RED = Network problem from RR. Here is where I found it.
»help.rr.com/HMSLogic/network_status.aspx |
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Hellfirexx
@rr.com
| reply to Elementz
Im having the same problem as well.. got the run around from tech support as usual. Im on the 15/2 package and i barely get over 0.5mbits right now.
I noticed it yesterday before i slept before work and the problem is still here as im home now. Wierd thing was my down stream was at 1mbit while my up was almost over 2mbits.
Tracing route to testmy.net [74.54.226.166]
over a maximum of 30 hops:
1 6 ms 5 ms 5 ms 10.210.96.1
2 8 ms 7 ms 7 ms 242.230.95.24.cfl.res.rr.com [24.95.230.242]
3 20 ms 8 ms 9 ms gig4-0-0.orldflaabv-rtr4.cfl.rr.com [24.95.228.1
93]
4 * 153 ms 154 ms te-7-1.car2.Orlando1.Level3.net [4.79.118.41]
5 153 ms * 152 ms ae-2-9.bar2.Orlando1.Level3.net [4.69.133.70]
6 193 ms 197 ms 201 ms ae-14-14.ebr1.Dallas1.Level3.net [4.69.137.154]
7 194 ms 186 ms 193 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.136.122]
8 189 ms 190 ms * ae-14-69.car4.Dallas1.Level3.net [4.68.19.6]
9 186 ms 187 ms 185 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]
10 * 276 ms * te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]
11 191 ms 190 ms 187 ms 7a.fd.5746.static.theplanet.com [70.87.253.122]
12 189 ms 191 ms * po2.car06.dllstx6.theplanet.com [12.96.160.40]
13 188 ms 189 ms 190 ms a6.e2.364a.static.theplanet.com [74.54.226.166]
Trace complete.
gross... they said they received a few calls about it already and if there is "outages" it would take at least 2-3 hours to figure out a solution |
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Elementz
join:2008-05-11
Orlando, FL | Ok just did a live chat they know theres an issue now LOL took them long enough, their own site says it started at 5am last night.
So hopefully they get this fixed asap! |
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Bob55
@rr.com
| reply to Elementz
Yup, slow all morning here in Orlando. But the site linked above says
"Road Runner is currently experiencing issues with the cable network. Subscribers in the affected area(s) may experience a loss of connectivity, usually indicated by flashing modem lights and/or a loss of video service. Our engineers are working quickly to resolve this issue. We apologize for any inconvenience this may cause." |
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Elementz
join:2008-05-11
Orlando, FL | reply to Elementz
Oh and btw if you ever do the live chat, always get a transcript to your email, helps with getting credits! |
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djames238
join:2007-09-19
Deland, FL
edit:
May 11th, @11:28AM
| reply to Elementz
I'm here in the Deland area and the latency is quite horrible. I was thinking it might have been me but now that I read that serivce notice on the link above, I feel a bit better. Hopefully they can get this issue resolved soon.
Tracing route to www.yahoo-ht3.akadns.net [209.191.93.52]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.105.80.1
3 9 ms 15 ms 10 ms 178.230.95.24.cfl.res.rr.com [24.95.230.178]
4 10 ms 12 ms 11 ms gig4-0-0.orldflaabv-rtr4.cfl.rr.com [24.95.228.1
93]
5 159 ms * 158 ms te-7-1.car2.Orlando1.Level3.net [4.79.118.41]
6 156 ms * 160 ms ae-2-9.bar2.Orlando1.Level3.net [4.69.133.70]
7 199 ms * 199 ms ae-14-14.ebr1.Dallas1.Level3.net [4.69.137.154]
8 * * * Request timed out.
9 192 ms 193 ms 197 ms ae-21-79.car1.Dallas1.Level3.net [4.68.19.67]
10 188 ms 191 ms * YAHOO-INC.car1.Dallas1.Level3.net [4.79.180.2]
11 191 ms 199 ms 190 ms ae1-p120.msr1.mud.yahoo.com [216.115.104.81]
12 * 191 ms 191 ms te-8-1.bas-c1.mud.yahoo.com [68.142.193.5]
13 193 ms * 185 ms f1.www.vip.mud.yahoo.com [209.191.93.52]
Trace complete.
Ouch, not good at all lol. |
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kenloupa
join:2008-03-26
Maitland, FL | Slow as molasses here in Maitland. Brighthouse says estimated time till repair is 2:00 pm or so. We'll see. |
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Elementz
join:2008-05-11
Orlando, FL | Yea and when I called them this morning they are like uh uh we dont know if there is an outage.
I love how they cant even read their own outage boards. |
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David C
@rr.com | reply to kenloupa
96 Kbps down, 61 Kbps up in Chickasaw Trails area, Orlando. No estimate time of repairs, I was told. It seems BH gives random answers... |
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kimiye6
join:2006-04-12
Winter Springs, FL
| reply to Elementz
I just talked to Roadrunner and the agent admitted a big slowdown in Central Florida (although I don't see it listed on network status for some reason). I've been ranging from 60Kb to 4Mb download this morning, 1Mb upload.
I believe tech support is somewhere in Canada, so they won't know any more than what they are told. |
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lowmazda
join:2001-05-21
Orlando, FL | reply to Elementz
Looks like its back to somewhat normal. |
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kenloupa
join:2008-03-26
Maitland, FL | reply to Elementz
back to normal in maitland |
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revjimjones
join:2006-02-15
Ormond Beach, FL | reply to Elementz
Ormond Beach, FL (Daytona) 15/2, running about 1/2 speed Down, almost normal Up at 3PM
Rob |
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revjimjones
join:2006-02-15
Ormond Beach, FL
| Correction: almost normal. |
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Soul_Traveller
@rr.com
| reply to Elementz
I noticed this when I woke up around 11, and reset my router and modem, then called BH and hey said it should be fixed by late this afternoon.
I am at about half speed for downloads still.
Was hoping this might have something to do with upping the standard speeds, but I am fairly sure that it doesn't |
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spat72
@rr.com
| reply to Elementz
Lost connection overnight at some point before 5:30 am. I think it was probably much earlier than that. I am in Columbia SC. I guess it is a major network issue. I just regained access recently and it took me over an hour just to get a speed test and get into this thread. I can't even get any pages from RR.com to load before my browser times out, so checking my local network has been a big fat ZERO. |
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