ePCdoctor
Panda Security US
Premium
join:2000-06-21
Glendale, CA
clubs:  
| End Users are the best - Rant
End User: Hi, I am calling to let you know that my Antivirus or virus is not letting my monitor turn on.
Technician: Do you see a light on the monitor; yellow, blinking green?
End User: Nope, see its not working cause of your software
Technician: Follow the cord that's in the back of the minitor and follow it
End User: It goes no where
Technician: No where like its unplugged?
End User: Yes
Technician: Plug it in where you think it should go and tell me what happens
End User: WOW it turned on, am I virus free now?
Technician: You sure are, now try following the same one from the computer and do the reverse .... you will then be 100% protected after this. Thank you for calling support, have a great day
End User: Thank you, you guys are so smart
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|AIM Me| Execute with Deadly Silence, Terminate with Extreme Prejudice |ePCdoctor.com|Skype Me| |
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Napsterbater
Premium
join:2002-12-28
Milledgeville, GA | /sigh |
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mark470
eh?
Premium
join:2002-01-09
Hooksett, NH | reply to ePCdoctor
i love it  |
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Chiyo
Save Me Konata-Chan
Premium
join:2003-02-20
Minneapolis, MN
clubs:
 ·Comcast
| reply to ePCdoctor
meh.. Yeah there are some dumb people but I think people have gotten smarter with them in the last 10 years.
But I guess we could all find something that proves me wrong.
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My Blog:
»abanzai.animeblogger.net/ |
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Zaber
When all are gone, there shall be none
join:2000-06-08
Cleveland, OH
clubs:
 ·Expedient
·XO COMMUNICATIONS
·AT&T Midwest
| said by Chiyo  : I think people have gotten smarter with them in the last 10 years. But I guess we could all find something that proves me wrong. No they haven't, they are still as dumb as always. I often wonder if I expect too much of my (l)users. I mean come on you use Word you should know how to BOLD something. Do you not know how to take you car out of part too? There is always the I need to install X which amounts to putting a shortcut on their desktop.
ok I am done ranting....at least for now 
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Give a man a fish and he eats for a day, teach a man to fish and he will feed himself for a lifetime |
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PTS
Premium
join:2001-12-13
Blue Heaven
clubs: | reply to ePCdoctor
Note to user: .pdf files do not open with Word. |
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MacThrasher
Suck Focialism. Bail Out My Business.
Premium
join:2002-04-26
Chagrin Falls, OH
clubs: | reply to ePCdoctor
Had the same exact problem with a customer that called early Saturday morning, except the user was convinced the computer was dead. Ends up the computer was unplugged from the wall  |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| said by MacThrasher :Had the same exact problem with a customer that called early Saturday morning, except the user was convinced the computer was dead. Ends up the computer was unplugged from the wall I have one even better than that. I used to work for a school district in Arizona providing support to all of the administrative staff.
So I get a call from the Assistant Superintendent for Secondary Schools. His laptop's not working. I trot on up to his office (Asst. Supes like that personal service). Guess what the problem was: it was OFF!
To top it off, I got the exact same call from him about a week later...same symptoms, and the exact same cause.
Folks: these are the people who are running your schools.
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My opinions are my own. No-one else would want them! |
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x30n_
Not Sure What Color Pill To Call It
Premium
join:2000-09-14
wrong turn
clubs: | I feel for you....
God, I got my first IBM back in 92 and shortly after that computers have become wide spread... I think after 10 years (starting in 1998) people would have a clue on how to use a computer... but no. |
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techjoe
Premium
join:2004-02-20
Worth, IL
 ·Sprint Mobile Broa..
| reply to ePCdoctor
I know I'm not a real programmer, because if I was I wouldn't be using SQL or .Net or BI I would be using assembler or NOTEPAD. LMAO. That's what real programmers use, not wizards.
Yes, a "Senior" programmer that can't do ASP development without Frontpage 2000. How can you code without a wizard!?!?
He's an end user all right... 
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Baka wa shinanakya naoranai |
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Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey
·Comcast
| reply to x30n_
said by x30n_ :
I feel for you....
God, I got my first IBM back in 92 and shortly after that computers have become wide spread... I think after 10 years (starting in 1998) people would have a clue on how to use a computer... but no.
And you'd think that after 90 years people would learn how to drive!! 
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"While you can teach an old dog new tricks, you simply can't teach him to be a cat."
"Are you my Mummy?" |
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ender7074
join:2006-11-21
Saint Louis, MO
·AT&T Southeast
·Charter Pipeline
| You know, thats an excellent point! |
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
clubs:
 ·Site5.com
·AT&T Midwest
·Comcast
| reply to Sweet Witch
Best point so far in this thread. There are always going to be idiots on the road. Just as there are always going to be dumb computer users. Even after 90 years we haven't removed the dumb ass drivers from the roadways. If 90 years isn't enough time, then 900 won't be enough thats for sure. |
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AzDragonLord
join:2003-10-21
Florence, AZ
| reply to Corydon
said by Corydon :said by MacThrasher :Had the same exact problem with a customer that called early Saturday morning, except the user was convinced the computer was dead. Ends up the computer was unplugged from the wall I have one even better than that. I used to work for a school district in Arizona providing support to all of the administrative staff. So I get a call from the Assistant Superintendent for Secondary Schools. His laptop's not working. I trot on up to his office (Asst. Supes like that personal service). Guess what the problem was: it was OFF! To top it off, I got the exact same call from him about a week later...same symptoms, and the exact same cause. Folks: these are the people who are running your schools. I still work for an Arizona school district and I know exactly what your talking about.
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Never miss an opportunity to shut up.
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GroovyPhoenx
join:2006-05-22
Gloucester, ON
·Rogers Hi-Speed
| reply to ePCdoctor
You want to hear MY funniest/true call?
Ok here's the story.
I worked for some time at Compaq Tech support (close to when HP merged) tech support was fun back then, you got american thick accented texans.
Here's my call (not verbatim but darn close)
Me: "Thanks for calling tech support, my name is grunt #1004561 can I get your last name please?"
Him : "My name is Tex from Texas, here's my info "
Me: How can I help you sir?
Him: "Now hold on a minute dare son hold on a minute"
I wait, figuring he's gona to get some piece of paper or something he wrote the error on... Waiting waiting... suddenly I hear
BANG.... BANG....
Him after a few momments: I just shot your damn computer.
A momment of silence, and I responded calmly trying hard not to laugh: "No sir, that was your computer, and its no longer under waranty, is there anything else I can do for you?"
My Team lead at the time tapped my on the shoulder about 5 minutes later asking "Are you shitting me?!!?" to which I replied, "pull the tape"
My notes that brought him here?"
"EU states he shot his computer, after hearing two sounds that resembled gun shots, I recommend we void waranty and not repair this unit"
He pulled the tape, and came back laughing his ass off. |
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