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Forums » US Cable Support » Comcast » Comcast HSI » [Connectivity] Cable Modem/ Router Errors
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Help Response...... wow... »
« what percentage of user error does comcast think it is 90/95  
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ		reply to littleluna
Re: [Connectivity] Cable Modem/ Router Errors

Have you tried powercycling the modem after connecting the router to it ?
to forum · permalink · · 2008-05-11 22:23:38 · Reply to this


littleluna

@comcast.net		 Probably, but I'm not sure what the term "powercycling" is. Is that when you restart the modem while it's connected to the router?
to forum · permalink · 2008-05-11 22:39:10 · Reply to this

raccettura

join:2002-09-28
USA
said by littleluna :

Probably, but I'm not sure what the term "powercycling" is. Is that when you restart the modem while it's connected to the router?
Yup.
to forum · permalink · · 2008-05-11 23:02:00 · Reply to this


Anon123

@comcast.net
said by raccettura See Profile :

said by littleluna :

Probably, but I'm not sure what the term "powercycling" is. Is that when you restart the modem while it's connected to the router?
Yup.
To clarify powercycling is when you pull the power out of the back of the modem (if you have an eMTA you need to remove the battery as well.) Some modems have "power" buttons on them that really only put the modem into a standby mode and do not actually reset the modem.
to forum · permalink · 2008-05-12 01:40:29 · Reply to this


EG
The wings of love
Premium
join:2006-11-18
Union, NJ

edit:
May 12th, @06:19PM
said by Anon123 :

(if you have an eMTA you need to remove the battery as well.)
To my experience, that is not routinely necessary..

The reset button on the rear will reset the modem and therefore flush its MAC address cache.

The only times that I have seen it necessary to "remove the battery" is when there is a hardware issue / defect with the reset button itself, and/or, its associated circuitry.
to forum · permalink · · 2008-05-12 18:17:43 · Reply to this
Forums » US Cable Support » Comcast » Comcast HSIHelp Response...... wow... »
« what percentage of user error does comcast think it is 90/95  

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