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Forums » Verizon Confusing FiOS Customers Under Contract » And this is news?
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« Wish FiOS wasn't a Verizon product  
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tc1uscg

join:2005-03-09
Saint Clair Shores, MI

And this is news?

Why is it always news when Verizon does this kinda thing? It's their business model. Has been, will be for years. And no matter how much it's pasted here.. main media won't pick it up (too much advertising dollars at stake) so they will continue to "stick it" to the little guy with over inflated price's, poor customer service (no from my experience but many blogs claim so) and they will still get rated TOPS by it's customers.

Gog123

join:2008-03-25
People were arguing with me on the Verizon FIOS forum when I posted how I would not use Verizon.

I am sticking with Time Warner Cable which will upgrade its infrastructure and raise speeds in the future.

nasadude

join:2001-10-05
Rockville, MD
·Comcast

reply to tc1uscg
although it's not really news, it is amazing and entertaining to see how many different ways they screw up customer service (or anything customer related for that matter).

I also think because Verizon currently seems to be going in the opposite direction of all the others (not thinking of filtering, not disrupting applications, not talking about caps and overage charges), there is an irrational hope that maybe they are improving.

It's always good to have a reminder that once a giant, unresponsive telecom, always a giant, unresponsive telecom.

at least verizon seems to be less evil; they just can't seem to cure their in-bred incompetence.

MrSpock29

join:2008-02-09
Hammonton, NJ


2 edits
reply to Gog123
said by Gog123 See Profile :

People were arguing with me on the Verizon FIOS forum when I posted how I would not use Verizon.

I am sticking with Time Warner Cable which will upgrade its infrastructure and raise speeds in the future.
You are re-writing history. The debate had nothing to do with this, you were insisting that TWC has better infrastructure, will have more speed, etc.
You never once said you wouldn't use verizon because of billing or the emails. In fact, you were arguing it in the "Fios to all by 2014" thread.

Gog123

join:2008-03-25


1 edit
I said Time Warner Cable has infrastructure on par with Verizon FIOS as far as the end user is concerned once Docsis 3.0 is implemented. Both systems are fiber optics based with different headend, billing and provisioning.

Yes I was saying that if Verizon FIOS was more money for the same speed, people would be choosing FIOS cause of Verizon's marketting department.

Verizon locks into year or multiyear contracts and keeps pushing contracts which have expensive penalty fees for non compliance. Time Warner has no contracts and will also improve upon speed.

These comments yet again confirm I will be staying with Time Warner Cable for service.

I am planning on getting the new Lenovo T61 replacement with the Montevina chipset so I will have my WiMax wired solution connected to my Time Warner Cable for wired.

Time Warner Cable is going the right way here.

MrSpock29

join:2008-02-09
Hammonton, NJ

said by Gog123 See Profile :

I said Time Warner Cable has infrastructure on par with Verizon FIOS as far as the end user is concerned once Docsis 3.0 is implemented. Both systems are fiber optics based with different headend, billing and provisioning.

Yes I was saying that if Verizon FIOS was more money for the same speed, people would be choosing FIOS cause of Verizon's marketting department.

Verizon locks into year or multiyear contracts and keeps pushing contracts which have expensive penalty fees for non compliance. Time Warner has no contracts and will also improve upon speed.

These comments yet again confirm I will be staying with Time Warner Cable for service.

I am planning on getting the new Lenovo T61 replacement with the Montevina chipset so I will have my WiMax wired solution connected to my Time Warner Cable for wired.

Time Warner Cable is going the right way here.
If you believe that cable connections which are shared and terminate at a node instead of a home is better, that is your opinion that you are entitled to, however, it is not fact.
Everyone locks into multi-year contracts. I left Comcast, and they are STILL trying to get me locked in for 2 years. That is nothing at all unique to verizon, and yes, others do charge termination fees.
You have given TWC credit for so many things they haven't even done yet, while telling everyone all the things Verizon wouldn't do.
After being asked several times, you have avoided the issue of caps in the future with TWC.
It's fine to be happy with what you have, but there is no need for you to troll everyone else.

Mad Mac

join:2003-03-10
Moorpark, CA
·RoadRunner Cable

reply to Gog123
said by Gog123 See Profile :

I am sticking with Time Warner Cable which will upgrade its infrastructure and raise speeds in the future.
Maybe so, but will anyone on this board live long enough to see it?

EPS

join:2008-02-13
Hingham, MA

reply to MrSpock29
Let's be fair- passive optical networks as currently deployed are also a shared medium, though with far more bandwidth than coaxial cable networks.

It is theoretically possible to use wavelength division multiplexing to provide each house on a PON Fiber-optic network with a dedicated connection, but the technology isn't cheap or feasible for home deployment yet.

MrSpock29

join:2008-02-09
Hammonton, NJ


1 edit
said by EPS See Profile :

Let's be fair- passive optical networks as currently deployed are also a shared medium, though with far more bandwidth than coaxial cable networks.

It is theoretically possible to use wavelength division multiplexing to provide each house on a PON Fiber-optic network with a dedicated connection, but the technology isn't cheap or feasible for home deployment yet.
This is a continuation from trolling from another thread, no one said that GPON wasn't shared either. However, 32 vs. well over 100, maybe a lot more, plus all the other advantages, is the point.

I'll also add it is a little humorous to see those who want to contact every lawyer in the country, even though no one has said their rates were changed unfairly.

tdef

join:2006-12-23
Bellmore, NY

reply to tc1uscg
I fell for the letter and paid the price. I was among the first FIOS subscribers in my area and I decided to turn to the dark side and switch back to Cablevision partly because of these letters. There were some things I liked about Cablevision, but I ultimately switched back because their TV was vastly inferior (Cablevision's Phone and internet were slightly inferior but more than satisfactory and their customer service was much better than Verizon). I am happy to be back to FIOS but I sure hope I never need their customer service.
Forums » Verizon Confusing FiOS Customers Under Contract« Wish FiOS wasn't a Verizon product  


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