Thor74
join:2008-05-11
San Antonio, TX
 ·RoadRunner Cable
| [TWC] Transfer RR email from one account to another?
This forum seems to have some great TW RR info so here is a problem i have been trying to tackle for some time:
My personal email I use daily for RR was originally created and assigned to my parent's RoadRunner account years and years ago when Time Warner first brought cable internet to San Antonio. (I begged them to sign up so I could be a Mac beta tester and get that juicy speed of course).
Many years later, I still have RR but at my own home of course and would like to have that email (that has my name in it) transfered to my account.
Time Warner tech support says that they can't do that through an automated process. Below is what they told me was their only known solution...
1) They have to remove/terminate the email from my parents account.
2) The email actually goes "Public" in about 48 hours for anyone to grab.
3) If I'm lucky, I can grab it around exactly days later if the gods are smiling on me for good luck.
Uh... no thanks. That's too risky for my tastes. Anyone else have this situation and find an alternate route or help from TW RR that helped transfer the account? I understand the technical side of the problem for them... But it just seems a lack of foresight on their part to have to make the email address public before they can give it back to me. Of course my parents are fine with me transferring the email over to my own account and they have called TW about this too and have been told the same thing.
I already have Yahoo and Gmail accounts for spam. This RR email is the one all my good friends know and what I use for billing and etc. It's just my name and then the usual satx.rr.com suffix at then end; a pretty nice email address. I would like to keep it regardless of what my parents decide to do for their ISP plans in the future. |
|
rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| Do you have an e-mail account established with your OWN RR account at your new location? My advice to you would be to forget about transferring your old e-mail account to your new location. Given the way things work in general, there is a good chance something will go wrong with that and it will be worse than if you had done nothing at all. The best thing to do, though it is the most difficult, is to go through all your billing and merchant accounts and change the e-mail address you have with them to the e-mail address that you want to use in the future, probably your new RR address where you now live.
Then, you could have your e-mail forwarded from your old address with your parents and advise all your correspondents of your new e-mail address so that your friends and acquaintances will know how to write to you.
After all that dust has settled, have your parents cancel the old e-mail account with their RR service and forget about it. |
|
Thor74
join:2008-05-11
San Antonio, TX
·RoadRunner Cable
| It's not something I really want to forget about though. Everything you mentioned is certainly an option, and I appreciate your input - that option is just not one I would like to do if I can help it.
•I have numerous commercial software & shareware titles I have licensed under that email I may overlook for tech support or transferring license issues
•The email address I have under my actual account is some sort of gibberish and nothing close to my old email with my name (without adding idiotic numbers and etc.)
•Forwarding is not a problem, but the idea is to salvage the email account itself
•I've paid good money for years now to TW.. I am hoping someone else has a solution so I don't have to waste valuable time with email loss possibly in the future.
I don't want to sound lazy, because I do know how to set up forwards, contacting companies, old friends and etc. but the question is just really asking if anyone else has had the same issue with TW and if they were given the same story or were they helped in a different way that I can then mention to RR tech support. Thanks! |
|
KCRR
@rr.com | thats the only way it can be done in my division. the subaccount has to be purged which takes 24-48 hours then it can be created as a new sub account. |
|
rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| Right. but I don't think the OP wants a new sub-account, though maybe if he can make his previous sub-account with his parents into a new sub-account with his current RR e-mail account that has the confusing name on it . . . that might work for him. Maybe there is hope, yet. |
|
rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
edit:
May 12th, @04:24PM
| reply to Thor74
I hear what you're saying. I went through a hard drive failure last year and had to recreate e-mail accounts and contact software vendors for updated software and so on. Fortunately, I still had the same e-mail account available for receiving their replies. I have been through ISP bankruptcies before where I had to have a brand new e-mail address with a brand new provider and no way to get e-mail from the old address. It's no fun. The reply from KCRR made me think about the possibility of your being able to set up a new sub-account under your current location account (as if you were the parent) once the old account is purged, but you'd likely lose some mail during the purge unless you forwarded it for a while. Anyway, maybe there is a way to make this work by using a sub-account at your new location. As for me, I'm still waiting for them to kill my old Adelphia address, which they haven't gotten around to in my area. |
|
Thor74
join:2008-05-11
San Antonio, TX
·RoadRunner Cable
edit:
May 12th, @04:37PM
| reply to rcdailey
I would love to have it as a sub-account. No problem there. I can live with the missed email for 2 days too!
The problem is that TW CANNOT reserve the email address name. If some other person with my first name is looking for an email address, he may be able to get mine if he submits the name request 2 seconds before I do once the email is "in the open market" after it has been purged.
Time Warner tech support said there is no way they can stop anyone else from grabbing it before I do and that I just have to be lucky and hope that I am the first to request that email address again once it is open to the public.
There is no set time, they said it could be anywhere from 24 to 48 hours and I would "just need to get lucky and get it again before anyone else".
The cheesy quote signs are direct quotes from the support person I spoke with.
That simply blows my mind here is no way to put the email address on hold, reserve it, block it from anyone else for a set period of time or etc. |
|
rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| Well, I think you have a chance of getting that e-mail address again, but it's a risk, for sure. It's apparent that they have an automated system that assigns e-mail addresses whenever a new customer is added or someone wants to create a sub-account. So, if they purge the old user account that you have as a sub-account with your parents, then that user name becomes available. How fast can you add that user name to your account as a sub? That's what they would need to answer. Also, when you do that, will the full e-mail address of that sub-account be identical to your old e-mail address with your parents? You have to be sure it's not in some different division with a different server name. |
|
Lowtarget
15Mbps Roadrash
Premium
join:2003-12-22
Alger, OH
clubs:
·RoadRunner Cable
| reply to Thor74
When you signup for roadrunner service. In most cases I thought RR automaticly signed you a master email account. Which they used the first letter in your first name. Then uses your whole last name.
For a sample, if your name was 'Matt Smith'. They would setup a master email account as 'msmith' for you. |
|
pcdebb
Buttercup sees you
Premium
join:2000-12-03
Tampa, FL
clubs: 
| reply to Thor74
chances are if you've used that email account for some time, nobody is gonna snatch it up in a 24 hour window like that.
I had roadrunner in the beginning back in like 98, left a few times and got my same email account back. left for 3 years when I had verizon, then moved to a non-fios, and guess what? my email account was still available and i'm using it again right now. even still have the same spam email i'd been getting on it for years.
--
a time for change... | 1st & 10 | Ham is good |
|
