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Forums » Selected ISP Support » Earthlink DSL » [Line Problem] [DSL] Phone line bad? Earthlink can do nothing ab
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Links: ·EL Forum FAQ ·EL Monitors ·NetworkStatus ·Earthlink Online
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jimbo48

join:2000-11-17
Hayward, CA
·EarthLink

reply to Doctor Olds
Re: [Line Problem] [DSL] Phone line bad? Earthlink can do nothin

Isn't there something inherently wrong with selling/offer to sell a service that can't be delivered yet charge a client for that service? If the Telco won't/can't "fix" the line or the line isn't suitable for DSL, then the ISP shouldn't be offering to re-sell that pair for DSL.
The end users agreement is with their ISP for DSL services and not Covad or BellSouth so IF the ISP can't/won't do anything to address their end of the contract, then the end-user should walk away/terminate their DSL service agreement without any penalty
to forum · permalink · · 2008-05-12 13:02:18 · Reply to this


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
said by jimbo48 See Profile :

Isn't there something inherently wrong with selling/offer to sell a service that can't be delivered yet charge a client for that service? If the Telco won't/can't "fix" the line or the line isn't suitable for DSL, then the ISP shouldn't be offering to re-sell that pair for DSL.
This is a case of a service that just recently developed problems. As the Telco does have the right to move lines around in their CO as they add capacity and add new users, and make general changes, any of those can make a existing users line go over the distance limit for DSL especially when they add services for new developments in the same area. Once a existing line that previously was flawless turns up as TNF, there isn't much any ISP or customer can do. Residential DSL does not come with a SLA. If a SLA is needed, that is a Business service.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
to forum · permalink · · 2008-05-12 15:16:48 · Reply to this
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