breese
Premium
join:2000-05-10
Arlington Heights, IL
|  Help Response...... wow...
I have one open request for help "[Connectivity] Rolling Meadows IL and internet problems" and got one response that did nothing to help solve the issue.
I personally have DSL at home and use the AT&T boards for assistance and get GREAT Response (10 years now).
I have been monitoring this ComShaft board all day and not a single person seems to have ANY Reasonable response.
As I have searched and browsed the messages on this board, it appears there is more guess work than anything going on unless it also has issues to other area's of expertise (i.e., power related problems).
As I said in the original post, ComShaft Support has been no help. Is there Any Tech Support Personnel Here?  |
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ihateskapunk
join:2005-08-28
Lake Zurich, IL
1 edit | you need to calm down. 99% of the people on here are not techs. You can keep making all the posts you want, but I doubt it's going to inspire somebody to help you. I would think most techs are working at noon. |
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breese
Premium
join:2000-05-10
Arlington Heights, IL
| reply to breese
Calm Down?
I have been watching chit chat on everything from Power on the lines to What Do You Pay.....
Yet, I have not seen a single Official or Un-Official support person respond to just about anything on this site.
Most of the Outage from yesterday seems to be Informative information with no official value. Things just seemed to clear them selves up.
The question is simple...
Are there Official Tech's monitoring this site and if so, where are they?
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ykronic
Premium
join:2006-01-31
Canada | reply to breese
So you started a second thread to bitch about how not enough people responded to your first thread.
I'm sure everyone will LOVE to help you now...... |
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K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH | reply to breese
No, there are not. |
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ztmike
Mark for moderation
Premium
join:2001-08-02
Michigan City, IN
 ·Comcast
| reply to breese
said by breese  :Calm Down? I have been watching chit chat on everything from Power on the lines to What Do You Pay..... Yet, I have not seen a single Official or Un-Official support person respond to just about anything on this site. Most of the Outage from yesterday seems to be Informative information with no official value. Things just seemed to clear them selves up. The question is simple... Are there Official Tech's monitoring this site and if so, where are they? First off, you need to contact Comcast about the problem, and explain to them whats going on. If your not getting a internet connection, then something is badly wrong/setup.
Maybe if you are more clear as to how you have your internet setup we could help.
As far as, "Official" Comcast help, you are looking in the wrong area.
--
www.youtube.com/watch?v=mdYueIC1pjM |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| reply to breese
Some companies actively monitor these forums and get involved with fixing problems reported here. Others don't. I personally don't see it as a big customer service issue, since no company out there has the resources to monitor every forum on the Internet. They all pick and choose. Some don't go outside of their own customer support sites at all.
If you want to attract some attention from Comcast there are a couple of things to try.
1) They have their own support forums at »forums.comcast.net/ You might get a response from a Comcast employee there, but most of the responses actually come from knowledgeable fellow customers, not employees. To tell you the truth, most of the customers who hang out in Comcast's forums actually know more than many of the employees, so that's probably a good place to start.
2) There are a few other sites that seem to be watched more closely by Comcast employees who are in a position to intervene and help. One is »comcastmustdie.blogspot.com/ You could also try posting on twitter (I read an article a short time ago about how Comcast has someone monitoring them). I've also seen some people have some success with getting the Consumerist to post about their plight »consumerist.com/
3) None of these is a good substitute for actually calling or chatting directly with a CSR. Try that first, and only go public with your problems if that fails.
--
My opinions are my own. No-one else would want them! |
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breese
Premium
join:2000-05-10
Arlington Heights, IL | reply to breese
Thank You!!!
That is what I call helpful.
As I stated in the first message I posted...
We did call... no help
Just complaints that we Might have a firewall turned on and shuff like that
Have A Great Day! |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| reply to K Patterson
said by K Patterson :No, there are not. 
I aint sayin nuthin!
--
Think outside the Fox... Opera |
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alalper
Premium
join:2000-08-20
Philadelphia, PA
| said by dadkins :I aint sayin nuthin! Since when? |
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Der_Idiot
join:2008-02-10
Norwood Young America, MN
1 edit | reply to breese
What's the problem..? 
-Edit, just read it. Did you even TRY the reset hole on the back of the modem? Swap Ethernet cables?
I don't think I can look up a modem in IL  |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| reply to breese
said by breese :I have one open request for help "[Connectivity] Rolling Meadows IL and internet problems" and got one response that did nothing to help solve the issue. I personally have DSL at home and use the AT&T boards for assistance and get GREAT Response (10 years now). I have been monitoring this ComShaft board all day and not a single person seems to have ANY Reasonable response. As I have searched and browsed the messages on this board, it appears there is more guess work than anything going on unless it also has issues to other area's of expertise (i.e., power related problems). As I said in the original post, ComShaft Support has been no help. Is there Any Tech Support Personnel Here? Perhaps because this isn't an official channel for support? |
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sortofageek
Premium,Mod
join:2001-08-19
Valhalla Dr
clubs:
·Comcast
Host:
Team Helix
Distributed Comput..
Linksys
Comcast HSI
Comcast Cable TV
| reply to breese
People tend to help when they can. Nobody is under obligation. This is a members helping members forum.
Please don't open more than one thread on the same issue. Your topic is here ---> »[Connectivity] Rolling Meadows IL and internet problems
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Join Team Helix * I am praying for these friends . |
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